Modelling the Effects of Intangible Capabilities on ERP Implementation

Enterprise resource planning (ERP) system is well recognised as a key technological infrastructure that facilitates business operations and growth in a dynamic business environment. Implementation of ERP system however is mirrored by numerous problems, a fact well cited in many academic studies. Research addressing the reasons for ERP implementation problems has identified a plethora of success factors. Following a similar research direction, we leveraged on the resource based view (RBV) to investigate the effects of firms’ capacity to deploy intangible resources with valuable and inimitable characteristics (termed as intangible capabilities) on successful ERP implementation. Three intangible capabilities were assessed, i.e. governance, knowledge and relationships. Using data collected from a survey with service firms in Malaysia, we found evidence that relationships capability effect towards successful ERP implementation was direct and significant. Further analysis revealed that governance capability reinforces the effects of knowledge and relationship capabilities toward successful ERP implementation. The empirical findings suggest that successful ERP implementation lie at the firms’ capacity to deploy and reconfigure their intangible capabilities of valuable and inimitable characteristics to create reinforcing superseding effects. We conclude that governance capability plays the antecedent platform role to strengthen the effects of knowledge and relationships capabilities on ERP project’s success

The Impact of Information and Communication Technology (ICT) on Malaysian Economic Growth

The study examined whether ICT investment causes Malaysian economy to grow, or vice-versa in different sample periods. In other words, thi study examined whether economic growth leads to increased investment in ICT or does increased ICT investment leads to higher economic growth in Malaysia

Strategic management of ERP project lifecycle

Enterprise resource planning (ERP) is used globally to enhance business growth trajectories. Despite widespread acknowledgement in both the academic and industrial literature of the importance of ERP, adoption of this complex business application is often accompanied by a variety of problems. This study investigated the ERP adoption conundrum by addressing two research questions: Do organisational assets have flanking complementarity effects on the successes achieved in ERP pre-implementation, implementation and postimplementation stages, and under what conditions does flanking complementarity emerge in each stage? Does the success experienced in one stage of an ERP project have significant effect on the configuration and deployment of organisational assets in the next stage? Our research methodology leveraged on four theoretical perspectives (ERP adoption success factors, the theory of complementarity and the process theory). These theoretical perspectives were used to examine the following three research issues that help to address the above-mentioned research questions

An Empirical Analysis of the Capabilities for Digital Transformation Resilience in Selected Countries

Purpose: The study examined the enabling capabilities of digital transformation resilience across 61 countries from 2013 to 2022.   Theoretical framework: This study draws on four theoretical perspectives: resilience theory, dynamic capabilities view, knowledge-based view theory, and diffusion of innovation theory. These theoretical lenses focus on how organizations can succeed in a changing environment.   Design/Methodology/Approach: This study used secondary data from the International Institute for Management Developments (IMD), the World Digital Competitiveness Ranking, and the World Intellectual Property Organization (WIPO) Global Innovation Index (GII). The data set analyzed included information from 61 countries between 2013 to 2022. Panel data regression was used to conduct the analysis.   Findings: The findings indicate that only knowledge capability has a significant relationship with digital transformation resilience technology, and future readiness was considered a non-significant enabler.   Research, practical & social implications: In the digital age, governments and industries must prioritize resilience by implementing policies, developing necessary skills, providing training activities, and investing in research and development.   Originality/Value: The originality of this study lies in its investigation of resilience capabilities with the new theoretical lens. Organizations must develop resilience capabilities, particularly in the realm of digital transformation. Digital transformation resilience pertains to an organization's capacity to adjust and react to changes in the dynamic environment using digital technologies

Organization management strategy for Generation Y performance sustainability

AbstractThis paper examines an under explored and integrated organization management strategy issue for the enhancement of the organizational performance. Considering two critical domains namely Human Resource and Organizational Development as theorised by this study is motivated by extend of the influence of those domains on the Generation Y staff of a GLC company in Malaysia. The simple random sampling of a total of 550 questionnaires distributed, where the researcher was able to collect about 506 completed forms or 92% rate of return that was later analysed. The research findings suggested that training and development is most significant and dominant dimension of HR system. Whereas organizational culture is confirmed to be the significant dimension of organisational development. Based on the Re-Specified model of organization management, results also showed that Human Resource system has a direct significant effect on employees’ performance as compared to Organizational Development. It is found a non-significant influence of model on the performance of employees, which is driven to review the organization management strategy by the managers, executives and professionals. The research contributes with the sustainable enhancement of organizational performance model while driving for purpose driven work, rewards, work-life flexibility, among the generation Y workforce

The role of destination management in mediating the determinants of CyberjayaTourism image branding

AbstractThe purpose of this research is to provide Butler’s tourism lifecycle model and destination management role for tourism image branding which is a missing feature in recent destination management research. It is to provide determinants of tourism destination management for branding Cyberjaya city of Malaysia as a tourist site. A quantitative research methodology using SPSS 19 and PLS-SEM 4 is employed to examine and investigate the opportunities supporting the destination’s image. Results show a significant contribution of destination management determinants for image branding, where Cyberjaya city has the potential to become a destination city. The determinant of branding from exploration to rejuvenation of destination requires the personal satisfaction of tourists through the quality of accommodation, perception of beauty and managing destination infrastructure. The valuable research is to guide tourism managers to use Cyberjaya as a tourism destination city. This is to offer the travelers to visit and consider the city of Cyberjaya as their choice of stay. The Butler tourism lifecycle model is extended with this research on tourism destinations use for image branding

Measuring perceptions of business challenges: the case of Malaysian SMEs

This paper develops and applies a survey instrument to discover what small and medium sized enterprises (SMEs) in Malaysia see as their primary business challenges, using a sample of 138 firms. An exploratory factor analysis yields five key factors: respondents\u27 perceptions of government policies, human capital, availability of infrastructure, business competition, and financial issues. Reliability and item analyses provide support for the internal consistency of these factors and the discriminatory power of survey items that constitute the factors. In particular, this study finds that perceptions of government policies and infrastructure availability have the highest mean scores, suggesting that these factors are viewed as the primary business barriers. On the other hand, respondents did not perceive financial issues as being a major barrier. A key finding from the empirical results presented is that the Malaysian government must play a pivotal role in the further development of the SME sector. However, this will require considerable improvement in a number of policy areas as well as a change in emphasis if the SME sector is to make a substantive contribution to the country attaining developed economy status by 2020

Knowledge management systems and disaster management in Malaysia: An action research approach

This paper examines the role of knowledge management systems (KMS) for disaster planning and response in the context of social work in Malaysia. The research is focused on the client - the Malaysian Association of Social Workers (MASW), where a web-based system to support disaster management was developed and implemented. The research objectives required the researchers' direct involvement with the MASW. Canonical Action Research (CAR) was used as the research methodology. The process and outcomes of this action research initiative is presented based on the five-stage CAR approach, consisting of (i) problem diagnosis, (ii) action planning, (iii) intervention, (iv) evaluation and (v) learning outcomes. The evaluation of the system is supported by quantitative analysis driven by survey instrumentation. Our findings suggests that successful utilisation of the system in the context of MASW's efforts and roles in disaster management in Malaysia, is contingent upon issues such as acceptance of KMS, and availability of resources to maintain the system. Other issues such as clear definition of the role of Information Technology (IT) for disaster management and willingness to share knowledge are also vital in this regard

Measuring perceptions of business challenges: the case of Malaysian SMEs

Abstract not yet available

In search of the equilibrium for ERP project success : dynamic management of intangible resources

Enterprise resource planning (ERP) system is well-known as one of the central technological infrastructure that facilitates efficient business operations in a dynamic business landscape. Adoption of the systems however is mired with numerous problems; a well cited reality in multitude industrial and academic reports. This paper applies the dynamic capabilities view to examine the effects of intangible resources (i.e. Governance, Knowledge and Relationship) toward successful implementation of ERP systems in Malaysian service firms. Results from the Partial Least Square (PLS) estimation shows that Relationship resource has a significant individual and direct effect toward ERP implementation success. Further analysis shows that Governance resource is the mediator that enhances the effects of Knowledge and Relationship resources toward successful implementation of ERP systems. The findings suggests that successful ERP implementation could be prominent if the implementing firm is able to manage their technology project by integrating and reconfiguring their intangible resources in a strategic context. The strategic determination of resources with the capability to enhance the competence of other resources can become the strategic equilibrium for ERP project implementation success