Would it be safe to travel domestically now? The analysis of perceived travel risk across generations

The Covid-19 pandemic has harmed various industries, including tourism. Many individuals prefer staying at home to going on vacation, and this is due to the fright of the existing pandemic situation. This study is aimed to examine the level of travel risk perceptions of domestic tourists among generations X, Y and Z. One-way ANOVA statistical technique was applied to identify the differences in travel risk perceptions among the three generations. A total of 603 samples representing generations X, Y, and Z have participated in the online survey. The result shows that each generation has significantly different perception in viewing various types of travel risks. The findings are expected to offer recommendations for tourism service business managers to create a safe and comfortable quality travel experience

Employees Innovation on Hospitality Industries as Reviewed from the Impact of Transformational Leadership and Learning Organization

Sudden disruption caused by Covid-19 and VUCA business environment has been a wake-up call for business organizations to change, adapt, and transform. Hospitality business organizations, as one of the impacted industries, require transformative leaders to create Learning Organization environment, and to set innovative organization members. This research investigates the relation between Transformational Leadership, Learning Organization, and Innovative Work Behavior particularly in Hospitality Industries (hotels and restaurants) in Surabaya. This research mainly explores theoretical gap left by the predecessor researches by adopting new scaling used especially to evaluate Transformational Leadership and Learning Organization, and methodological gap by utilizing multivariate data analysis towards the respondents’ groups. This research is designed as a descriptive quantitative study, in which data is collected through questionnaire towards the sample. This study points out that while Transformational Leadership does correlate positively with the creation of Learning Organization, it possesses no significant relationship with the establishment of Innovative Work Behavior among the leaders group. Learning Organization also does not mediate the effects between those two. Operational staff, nevertheless, still significantly and positively affected by relation as pointed out by multivariate data analysis

Analisa Pengaruh Kompleksitas Visual Pada Foto Makanan di Instagram Terhadap Minat Beli Melalui Respon Emosional

Instagram menjadi salah satu media sosial yang paling diminati masyarakat Indonesia terutama dikalangan anak muda. Hal ini membuat Instagram menjadi salah satu media pemasaran yang efektif khususnya dalam industri makanan minuman. Karakteristik utama Instagram yang banyak menggunakan foto, membuat pengusaha makanan minuman harus mampu membuat konten dengan foto yang menarik untuk dapat meningkatkan penjualan produknya. Oleh karena itu, penelitian ini dilakukan untuk mengetahui apakah kompleksitas visual pada sebuah foto makanan di Instagram dapat berpengaruh siginifikan terhadap minat beli mahasiswa melalui respon emosional. Penelitian dilakukan pada 432 orang responden yang merupakan mahasiswa Universitas Kristen Petra Surabaya dan diolah menggunakan Partial Least Square (PLS). Hasil yang diperoleh dari penelitian ini menunjukkan bahwa terdapat pengaruh yang positif dan signifikan antara kompleksitas visual terhadap minat beli melalui respon emosional

THE PIVOTAL ROLE OF PERFORMANCE MANAGEMENT SYSTEMS IN MEDIATING ORGANIZATIONAL AGILITY AND PERFORMANCE

Research Purposes. This study aims to investigate the influence of organizational agility on organizational performance in the hospitality industry.Research Methods The data analysis technique used is Structural Equation Modeling (SEM) with SmartPLS 4 Software to analyze the relationship between variables. The sampling technique used is non-probability on 105 employees/business owners in the hotel sector with 3-5 stars in Indonesia.Research Results and Findings. The findings show that organization agility does not possess any direct correlation with organization performance among starred hotels in Indonesia. Furthermore, positive and significant correlation from organizational agility to performance can be established through the mediatory of performance management system implementation and supportive organizational culture among the industry. The result of this study generates enticing implications towards hospitality business leaders.

TECHNOLOGY ACCEPTANCE MODEL (TAM) ANALYSIS OF THE USE OF OVO APPLICATION IN F&B SERVICE INDUSTRY IN INDONESIA

This study aims to determine factors that influence user’s behavioral intention in using OVO as payment method in F&B industry in generation Z. The result of this research shows that Perceived usefulness will have direct influence in increasing user’s intention to use OVO and indirect influence by increasing user’s attitude which will strengthen the connection between perceived usefulness and behavioral intention. Perceived ease of use is proven to be not significant in increasing user’s intention directly. But perceived ease of use will increase user’s positive attitude first toward the usage of OVO which will eventually increase people’s intention toward using OVO as payment method in F&B industry

The role of Psycap dnd Readiness for change of hotel employees in implementing the CHSE protocol

To prevent the transmission of the Covid-19 virus, the hotel industry continues to improve, especially with regard to health protocols, therefore the Hotel has started implementing the Cleanliness, Hygiene, Sanitation, and Environment (CHSE) protocol, this protocol was created by the government to increase efforts to prevent and control transmission Covid-19 for the public in public places and facilities to prevent new clusters of transmission. The implementation of the CHSE protocol requires the readiness of all hotel employees to implement it. This research is causal quantitative research that aims to see the readiness of star hotel employees in Surabaya, Malang, and Batu to implement changes seen from 4 dimensions, namely Self-Efficacy, Optimism, Hope, Resilience. This research was conducted by distributing questionnaires to 68 hotel employees, where the majority of respondents came from the F&B Service department 29 people (42.65%) and the Front Office 18 people (26.47%) F&B Culinary 11 people (16.18%), Housekeeping 6 people (8.82%), Security 4 people (5.88%). Data processing in this study uses the help of smart PLS 2.0. From the results of this study, it can be concluded that 4 dimensions, namely Self-Efficacy, Optimism, Hope, Resilience have a positive and significant effect on employee readiness in implementing changes

IDENTIFIKASI KUALITAS LAYANAN PADA HOTEL BERBINTANG 3 DI INDONESIA

Seiring bejalannya waktu, pertumbuhan pengguna internet di Indonesia semakin pesat. Salah satu bisnis yang paling banyak mengadopsi manfaat dari internet atau sistem online adalah industri hotel. Komunikasi eWOM telah menjadi faktor penting dalam pembentukan perilaku konsumen. Dalam industri hospitality, pemberi jasa lebih baik memahami kepuasan atau ketidakpuasan konsumen sehingga dapat membantu mereka untuk meningkatkan kualitas layanan dan mempertahankan konsumennya. Sebuah hotel agar tetap kompetitif harus mengukur tingkat kepuasan konsumen. Online review adalah cara yang populer untuk mengamati kepuasan konsumen. Melalui review yang diberikan konsumen, manajemen mampu menerapkan perbaikan terus-menerus terhadap layanan mereka berdasarkan kebutuhan konsumen seperti yang diungkapkan dalam komentar mereka. Penelitian ini bertujuan untuk mengidentifikasi kualitas layanan pada hotel berbintang 3 di Indonesia, untuk mengetahui atribut dari kualitas layanan yang dianggap penting oleh konsumen domestik dan konsumen mancanegara, untuk mengetahui atribut dari kualitas layanan yang dianggap penting oleh konsumen chain hotel dan konsumen independent hotel. Metode yang digunakan pada penelitian ini adalah content analysis. Di dalam penelitian ini, jenis data yang digunakan adalah data primer yang merupakan data yang dikumpulkan dan diperoleh peneliti secara langsung dari sumber data yaitu dokumen online pada online review yang dilakukan oleh para konsumen hotel di kota Jakarta, Surabaya, Bandung, Medan dan Bali melalui situs Tripadvisor. Hasil penelitian menyatakan bahwa terdapat perbedaan tingkat kepentingan terhadap kualitas layanan pada konsumen domestik dan konsumen mancanegara. Selain itu juga terdapat perbedaan tingkat kepentingan terhadap kualitas layanan pada konsumen chain hotel dan konsumen independent hote

Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen Pada Era Kebiasaan Baru Pada Hotel Berbintang Lima Di Surabaya

Cleanliness, hygiene, sanitation dan environment merupakan program dari pemerintah melalui Kementerian Pariwisata dan Ekonomi Kreatif terkait protokol kesehatan yang digunakan pada era kebiasaan baru. Penelitian ini bertujuan untuk melihat dampak dari penerapan Cleanliness, hygiene, sanitation dan environment sebagai faktor pembentuk kualitas layanan kepada kepuasan konsumen pada era kebiasaan baru pada hotel berbintang 5 di Surabaya. Jenis penelitian yang digunakan pada penelitian ini adalah kuantitatif kausal yang bertujuan untuk mengetahui kualitas layanan dari karyawan hotel yang diukur dengan 5 aspek yaitu tangible, empathy, reliability, responsiveness dan assurance. Penelitian ini melibatkan 69 responden masyarakat Surabaya yang pernah menginap di hotel bintang 5 pada era kebiasaan baru. Hasil penelitian ini menunjukkan aspek kualitas layanan yang berdampak positif signifikan kepada kepuasan konsumen adalah tangible, empathy dan assurance. Sedangkan responsiveness dan reliability berdampak positif tidak signifikan kepada kepuasan konsumen para era kebiasaan baru pada hotel berbintang 5 di Surabaya. Implikasi manajerial pada penelitian ini diharapkan pihak hotel dapat menerapkan protokol kesehatan dengan ketat serta menyesuaikan Standard Operational Procedure menjadi contactless. Penelitian ini juga menunjukkan perubahan persepsi konsumen yang tidak terlalu memperhatikan aspek layanan terkait interaksi secara langsung antara karyawan dan konsumen seperti reliability dan responsiveness, tetapi lebih memperhatikan aspek lain seperti tangible, empathy dan assurance terkait dengan protokol kesehatan

Consumers� Perceived Risk and Dining-out Intention during COVID-19 Pandemic

The purpose of this paper is to examine the effect of perceived risk on consumers behav-ior using the Theory of Planned behavior (TPB) and their dining-out intention in a restau-rant during COVID-19 pandemic. A sample of 156 respondents from Malang, East Java participated in this study which were collected using online survey between January and March 2021. Partial Least-Squares Structural Equation Modelling (PLS-SEM) was per-formed to investigate the influence amongst the constructs. The results indicate that risk perception of COVID-19 has a significant influence on attitude, subjective norm, and per-ceived behavioral control. While consumers food consumption intention to eat at restau-rants during the pandemic is significantly influenced merely by the attitude and the per-ceived behavioral control. The results confirmed the previous studies to verify the TPB model to predict consumers behavior and their consumption intention during a pandemic