E-Service Quality, Customer Trust and Satisfaction: Market Place Consumer Loyalty Analysis

Why do online customers become loyal in their purchases on e-commerce sites? We examine how e-service quality, trust, and customer satisfaction affect customer loyalty towards purchasing goods and services. The proposed model also investigates the relationships among e-service quality, trust to loyalty, and satisfaction as a mediator that remains underexplored. The sample of this study is 350 millennial respondents as online buyers in Bogor city. PLS-SEM modeling procedure was used to test the proposed research model. We find that the quality of e-service and trust has a significant favorable influence on customer loyalty, and this effect is mediated by customer satisfaction. This study highlights the role of e-commerce producers in gaining loyalty through efficient service offerings and shape positive psychological in online marketing practices

Understanding Malaysian Preference for Local Beef

In Malaysia, the demand for beef outsprints its supply. This issue has led to an unstainable over-reliance on imports and consequently has brought to the issues of steep prices to end consumers. Part of the problem is a poor understanding of the beef buying preferences of consumers and the factors that shape the preferences. This study sought to determine the key factors influencing consumer buying preferences for beef among Malaysian, particularly examining the effects of price and quality. A cross-sectional survey of 384 beef consumers drawn from social media platforms was undertaken. Data was collected using a structured questionnaire and analyzed using SPSS. All factors were found to have a significant positive effect on beef buying preferences among consumers in Malaysia. It is recommended that firms in the beef industry consider these factors in their beef production and marketin