3 research outputs found
The Impact of Management Practices on Organizational Effectiveness in a Transport Company
Freight transport today directly affects major business decisions of customers on market
coverage; purchasing; route/itinerary design; quality policy; pricing policy and payment terms,
which makes it imperative to develop a system of management practices to improve the efficiency
and performance of the road haulage service.
Based on this argument, we set out to analyse the management practices that road transport
organisations implement and use to improve efficiency, approached from an internal perspective,
in order to cope with major changes in technology, markets and organisational structures, given
that the key transport processes, approached in a unitary manner, integrate a series of operations
that concern not only transport itself but also storage, handling and transhipment and transport
packaging. Ensuring that the transport service meets market standards is a major factor in
retaining customers and increasing efficiency and performance
The Impact of Organisational Communication Quality on Employee Satisfaction
Managers in public institutions are increasingly concerned with achieving high quality and
effective communication and raising awareness of its importance among members of the
institution, with effects on improving: leadership effectiveness; employee motivation and
satisfaction; employee trust in the institution and their commitment to both work and the
organisation; improving the relationship between managers and subordinates.This requires
managers to continually adapt organisational communication strategies, policies and practices to
facilitate the achievement of the institution's mission and objectives. The study aims to analyse
organisational communication, from an internal perspective, with a view to improving its quality
according to the requirements of external and internal stakeholders. At the same time, we aim to
identify management practices and factors that can positively influence the quality of
communication and employee involvement in the communication process, with effects on
increasing employee satisfaction, based on the example of a public institution within the state
administration
Study on Measuring and Analysing the Quality of Road Freight Transport Service
The study aims to measure and analyse the quality of road haulage services in order to identify
and implement best practices for quality improvement. The assessment of the quality of road haulage
services was carried out from the external perspective of the customer with a focus on the dimensions
of quality, based on their perceptions of the satisfaction of the requirements and conditions
demanded by the 43 customers, represented by companies from the food industry, light industry and
wholesale trade. As research methods, a survey based on a structured questionnaire was used, which
included 51 items/primary variables that formed the basis for the construction of the 5 aggregate
variables, which express both the quality of the road haulage service provided to the approached as
a process and the human resource practices that contributed to quality assurance