Managers in public institutions are increasingly concerned with achieving high quality and
effective communication and raising awareness of its importance among members of the
institution, with effects on improving: leadership effectiveness; employee motivation and
satisfaction; employee trust in the institution and their commitment to both work and the
organisation; improving the relationship between managers and subordinates.This requires
managers to continually adapt organisational communication strategies, policies and practices to
facilitate the achievement of the institution's mission and objectives. The study aims to analyse
organisational communication, from an internal perspective, with a view to improving its quality
according to the requirements of external and internal stakeholders. At the same time, we aim to
identify management practices and factors that can positively influence the quality of
communication and employee involvement in the communication process, with effects on
increasing employee satisfaction, based on the example of a public institution within the state
administration