Freight transport today directly affects major business decisions of customers on market
coverage; purchasing; route/itinerary design; quality policy; pricing policy and payment terms,
which makes it imperative to develop a system of management practices to improve the efficiency
and performance of the road haulage service.
Based on this argument, we set out to analyse the management practices that road transport
organisations implement and use to improve efficiency, approached from an internal perspective,
in order to cope with major changes in technology, markets and organisational structures, given
that the key transport processes, approached in a unitary manner, integrate a series of operations
that concern not only transport itself but also storage, handling and transhipment and transport
packaging. Ensuring that the transport service meets market standards is a major factor in
retaining customers and increasing efficiency and performance
