Context-Enabled Visualization Strategies for Automation Enabled Human-in-the-loop Inspection Systems to Enhance the Situation Awareness of Windstorm Risk Engineers

Insurance loss prevention survey, specifically windstorm risk inspection survey is the process of investigating potential damages associated with a building or structure in the event of an extreme weather condition such as a hurricane or tornado. Traditionally, the risk inspection process is highly subjective and depends on the skills of the engineer performing it. This dissertation investigates the sensemaking process of risk engineers while performing risk inspection with special focus on various factors influencing it. This research then investigates how context-based visualizations strategies enhance the situation awareness and performance of windstorm risk engineers. An initial study investigated the sensemaking process and situation awareness requirements of the windstorm risk engineers. The data frame theory of sensemaking was used as the framework to carry out this study. Ten windstorm risk engineers were interviewed, and the data collected were analyzed following an inductive thematic approach. The themes emerged from the data explained the sensemaking process of risk engineers, the process of making sense of contradicting information, importance of their experience level, internal and external biases influencing the inspection process, difficulty developing mental models, and potential technology interventions. More recently human in the loop systems such as drones have been used to improve the efficiency of windstorm risk inspection. This study provides recommendations to guide the design of such systems to support the sensemaking process and situation awareness of windstorm visual risk inspection. The second study investigated the effect of context-based visualization strategies to enhance the situation awareness of the windstorm risk engineers. More specifically, the study investigated how different types of information contribute towards the three levels of situation awareness. Following a between subjects study design 65 civil/construction engineering students completed this study. A checklist based and predictive display based decision aids were tested and found to be effective in supporting the situation awareness requirements as well as performance of windstorm risk engineers. However, the predictive display only helped with certain tasks like understanding the interaction among different components on the rooftop. For remaining tasks, checklist alone was sufficient. Moreover, the decision aids did not place any additional cognitive demand on the participants. This study helped us understand the advantages and disadvantages of the decision aids tested. The final study evaluated the transfer of training effect of the checklist and predictive display based decision aids. After one week of the previous study, participants completed a follow-up study without any decision aids. The performance and situation awareness of participants in the checklist and predictive display group did not change significantly from first trial to second trial. However, the performance and situation awareness of participants in the control condition improved significantly in the second trial. They attributed this to their exposure to SAGAT questionnaire in the first study. They knew what issues to look for and what tasks need to be completed in the simulation. The confounding effect of SAGAT questionnaires needs to be studied in future research efforts

Understanding Consumers\u27 Decision Making: Effect of Anecdotal Comments Integrated with Public Reports

Public reports provided by the Centers for Medicare & Medicaid Services provide information on the performance and quality of the healthcare professionals and hospitals, as a way to help consumers make informed decisions about their healthcare choices. However, only limited evidence has been recorded in terms of their use by consumers of healthcare facilities. Report comprehensibility, complexity and inter-face design are some of the barriers that prevent users form using these reports. User engagement can be improved by integrating these reports with patient-generated anecdotal information. However, there has been limited research focused on the specific role of integrating such feedback into healthcare public reports, and its effect on the consumers’ decision making process. Using a between subjects design, 362 participants completed this study. The independent variables were, anecdotal information: supporting or criticizing facilities presented; and performance of healthcare facility based on public report: below average, average and above average. Participants primarily made their decisions based on public report information. However, when the anecdotal information was negative, they had higher reliance on anecdotal information while making their decisions. These results suggest the importance of providing authentic and moderated anecdotal information

An Investigation of Information Sought by Caregivers of Alzheimer’s Patients on Online Peer-Support Groups

Alzheimer’s caregivers seek social support through online communities to deal with their issues. The research team conducted a content analysis of ALZConnected.org to investigate the characteristics of information searched by caregivers and responses received. Two-hundred fifty posts and related responses were randomly selected and analyzed using a classification tool derived from the analysis of 500 posts and related responses spanning a yearlong period. The Linguistic Inquiry and Word Count (LIW C) generated an average tone rating of 25.94 for the posts and 52.69 for the responses. The findings highlighted the caregiver’s need for emotional support (59.6%), and confusion about Alzheimer’s symptoms (12%). Most responses suggested informational resources (40.16%) and advised to seek professional assistance (21.31%). One of the key needs identified to inform future design of an Alzheimer’s Caregiver Forum was a design sensitive to the capabilities of its elder user audience

An empirical study investigating the user acceptance of a virtual conversational agent interface for family health history collection among the geriatric population

Critical for the early diagnosis of genetic disorders, a Family Health History (FHx) can be collected in several ways including electronic FHx tools, which aid easy editing and sharing by linking with other information management portals. The user acceptance of such systems is critical, especially among older adults experiencing motor and cognitive issues. This study investigated two types of FHx interfaces, standard and Virtual Conversational Agent (VCA), using 30 young (between 18 and 30) and 24 older participants (over 60). Workload, usability and performance data were collected. Even though participants required less time to complete three of five tasks on the standard interface, the VCA interface performed better in terms of subjective workload and usability. Additionally, 67% of the older adults preferred the VCA interface since it provided context-based guidance during the data collection process. The results from this study have implications for the use of virtual assistants in FHx and other areas of data collection