CONTRÔLE DE SYSTÈME QUALITÉ ET DES COÛTS DE LA NON QUALITÉ DANS LES ENTREPRISES DE LA LOGISTIQUE AU MAROC PAR LES DÉPARTEMENTS DE CONTRÔLE DE GESTION

Quality management and management control both have the same purpose: finding performance improvement levers relying on cost control. The article provides the results of a survey which was conducted during the period October 2014 to April 2015 in order to study the follow-up of the quality system and the costs of non-quality recorded by the Finance department; 69 of the logistics companies in Morocco were contributing in this study. In terms of results, 78% of leaderships do not ensure the necessary coordination between management controllers and quality managers, so the level of coordination remain limited and does not exceed 25%. Just 09% of surveyed companies confirm that the tracking of costs of non quality is one of the actions that management controllers process in coordination with the quality management responsible. Despite the peculiarity of the problem of control in a service delivery context, more accurately logistics and transport, the results indicate that classical methods of control are more used and followed. However, some indicators show clearly a need of new management control concept using best practices

Amelioration Du Systeme De Management De Qualite Via Une Contribution A La Mise En Place D’un Systeme De Management De Securite Dans Une Societe Multinationale Au Maroc

Managing staff security has become a global requirement and challenge. Moroccan companies are obliged to guarantee the safety of their personnel through a security management system. The implementation of the SMS (Safety Management System) has now become a regulatory requirement. This article presents a study carried out in a multinational company, a production and packaging unit for fresh fruits and vegetables, with a view to setting up an SMS, in an approach aimed at improving the quality system of the company

Study Dairy Cattle in the Region of Gharb: Case of Rural Commune Mograne

The Green Morocco Plan emphasized in its objectives the emergence of agricultural development policy. The dairy sector is central. Commendable initiatives have been expressed by the learned society in all regions of Morocco and in all sectors. At our level, we have targeted the dairy sector in the rural municipality of Mograne of Gharb region. From the standpoint of practical breeding and dairy cattle, an investigation was conducted. 26 farmers, 4 collectors and milk collection center were our target population. To achieve our mission, we relied on achieving a set of visits over a period of three months to the stables. The developed diagnosis involves collecting information on the educational level of farmers, herd size (cows), conduct food, hygiene practices, the mode of milking, the state of the stables, the quantities of milk product ... It comes out that breeders have a low educational level. No guidance in conduct of livestock they have been provided. The practices are traditional. The amount of milk produced is related to race and the number of existing header in the stable. The structure of livestock farms investigated is essentially cross with a percentage of 73%. In second place comes the red local breed with 21%. The purebred is only 6% of the overall population. The factors mentioned above associated with poor compliance with good hygiene practices are probably the cause of low milk production in the municipality of Mograne. Mots clés : Pratiques d'élevage, production laitière, enquête,Key-Words: breeding practices, milk production, investigation, pratiques d'hygiène hygien

The adoption of sustainable development indicators in agricultural practices in the Gharb region (Morocco)

Many studies were carried out in Morocco to show that the dynamics of the market gardening is characterized by frequent use and often uncontrolled use of chemical inputs to the detriment of the preservation of natural resources, the health of consumers and the producers themselves. This reality, calls for appropriate structural actions, based on the levels of sustainability of the sector. The IDEA method (Farm Sustainability Indicators) is one way of giving practical expression to the concept of sustainable farms. Based on 40 sustainability indicators covering the three dimensions of sustainability: agro-ecological, socio- territorial, and economic. Using the IDEA method, we conducted this research with a view to analyze the sustainability of market gardening exploitations in three rural communities: Mnasra, Sidi Mohamed Benmansour, and Benmansour. We conducted questionnaire interviews with 180 producers. The results obtained have generally shown that the market gardening farms in this region have low sustainability scores. The sustainability of farms is lowest on the socio-territorial scale due to the absence of product quality approaches, poor human development, and poor employment conditions and services. On the economic scale, the low viability stands out. The agro-ecological scale shows higher values due to the good organization of space and diversified systems

Factors influencing the choice to buy food products in Morocco

The article looks at the different factors that go into the subject of buying food products in Morocco. The latter, is undergoing a food transformation affecting the urban and rural environment. The recent changes in the choice of purchasing products by Moroccan citizens have created in the country a favorable framework for the development of territorial products. This is a descriptive study based on a questionnaire and conducted over a period of 2 months, subjects with a sample size of 180 respondents are randomly recruited on social networks. The results show that consumers are now interested in where they buy food, the quality of the products and the cost/quality ratio in these places. This study also states that despite the importance of product price to the consumer, quality is the factor most sought after by the consumer. This leads to an obligation on the part of consumers to industrialists to integrate food products with high nutritional values and to use ingredients that do not cause a danger to human health

Evaluation of anxiety and depression disorders and the associated factors among hemodialysis subjects

Identifying anxio-depressive disorders, evaluating their prevalence and determining the different factors that can intervene in their hap- pening to the patients suffering from hemodialysis. Transversal descriptive and analytical study over 70 patients, real- ized at the dialysis unit of the Idrissi regional hospital’s department of medicine at Kenitra, Morocco, over a period of three months starting from 27 March to 26 June 2015. The data were acquired from a survey and psychiatric evaluation scales: The scale HADS (Hospital Anxiety and Depression Scale ) to evaluate anxiety and depression and the scale of « Big Five French Inventory to evaluate the treats of personality» (BF-Fr). Average age was from 54,66±15,96 years. The seniority of the hemodialysis was on average 5,20±3,23 years. The studied traits of personality show a decrease regard to the average score of dimen- sion O (overture of sense) and of the dimension E score (extraversion) versus an evaluation of the dimension N score (Neu ro ticism). The prevalence of anxio-depressive troubles were as the following; 74,29% presented an anxious state (suspected or proven) and 70% had a depressive state (suspected or proven). The anxious troubles were correlated to age and to N and O characters of personality traits BFI-Fr. the depressive troubles were correlated to N charac- ters traits of personality BFI-Fr, and the anxious troubles were pos- itively correlated to depressive troubles. The prevalence of anxio-depressive troubles among hemodialysis subjects was elevated with repercussions on the personality. The involvement of a psychologist in the processes of taking charge is obligatory

Application of Six Sigma in a company Automotive in Morocco

Customer satisfaction is the key to success in all organizations and this satisfaction has a correlational relationship with the quality so that is why we notice that during the last ten years, the automotive sector focuses on the quality whose new strategy reinforces to develop quality and anchors Morocco in the global automotive industry. This article describes the use of Six Sigma through the DMAIC method (Define, Measure, Analyze, Improve and Control) during production lines in a wiring company. The objective is to reduce the defect rate to improve the quality of the product. After defining the workplace and measuring the defect rate, a structured analysis was done to find the root causes and then actions were implemented to reduce the defect rate. To this effect, the deployment of this method has reduces the rate of defects. The use of the Six Sigma method plays a key role in improving the quality of the product as well as financial gains for the different companies

The project management triangle assessment in aeronautical industries, Morocco: focus on eco-logistics

The purpose of this paper is to study the management systems of quality, cost, and deadlines during the environment friendly transition process. Some 102 companies operating in the aeronautics industry in Morocco were surveyed during the period of May 2019 to December 2019. The results showed that about nearly 80% to 96% of the companies confirmed having effective systems for monitoring and improving quality, cost management, and respect for deadlines. But, unfortunately, below 80% of these companies are respecting the environment. The environment is considered as a constraint, and its respect is mainly related to the requirements of standards, certifications and laws Therefore, we find a great shortfall of these Moroccan companies when it comes to respect the environment. The analysis of the results reveals that some indicators imply the desire and predisposition of these companies to go beyond the classic concept of the logistics triptych quality/cost/time to a whole new concept: quality/cost/delay/environment

A study of the microbiological and physico-chemical quality of drinking water intended for human consumption in the town of Kenitra

The quality of drinking water is highly dependent on physico-chemical and microbiological characteristics. This study envisaged to determine the physico-chemical and microbiological quality of the water consumed by the population of the town of Kenitra by analyzing the following parameters: Conductivity, Turbidity, Temperature, pH, Sulphates, Cadmium, Selenium, Arsenic, Fluorides, Total Iron, Manganese, Chloride Ions, Nitrates, Nitrites, Cadmium, Boron, Nickel, Trihalomethanes, Ammonium and Potassium Permanganate. On the other hand by analyzing the following microbiological parameters: Escherichia coli, intestinal enterococci, coliforms and revivifiable microorganisms at 22 ̊C and 37 ̊C. In general, biological contamination was not detected in the samples collected from Kenitra. At the same time, the results of some physico-chemical elements do not also show contamination in drinking water, which implies that the concentrations of these elements are perfectly in line with WHO requirements.Indeed, the physico-chemical parameters that were considered non-compliant in this work are temperature, pH, dissolved O2 and sulfate (SO42-) represent an impact on water. The results obtained were found to be below the values required by the Moroccan standard

The implementation of the occupational health and safety management system according to OHSAS 18001/2007 in a Moroccan telecommunication company

Integrated environmental, health and safety management systems are a new management paradigm in modern organizations. These systems are built on the ISO 14001 and OHSAS 18001 standards, based on risk prevention and the precautionary principle. The study is carried out in a telecommunications company in Morocco. The objective is the definition of an approach that will promote the protection of its employees against the risks they face and not only prepare them for obtaining safety certification. It has become necessary to have a new approach to occupational safety, which is part of the overall management of the company, and this project has touched him. In fact, this study has tried to guarantee the best working conditions and the presentation of the employees' rights, as well as to reduce the indirect costs resulting from occupational diseases and accidents at work. In other words, the internal audit carried out demonstrated compliance with the main requirements of OHSAS 18001 regarding environmental, health and occupational safety management