Crisis management as a critical perspective

Purpose: This paper draws on the authors experience of teaching a crisis management module within a range of MBA programmes in the UK, EU and USA. A key characteristic of the module was its development as a means of critiquing conventional approaches to management education. The paper details that experience. Design/methodology/approach: It reviews the literature on management education that has been critical of prescriptive and ‘toolkit-based’ approaches to MBA education. Findings: An approach to a crisis management course is shown to provide a means of challenging dominant theoretical and practical approaches to management. Practical implications: The paper identifies challenges and personal and academic benefits for educators and students when engaging with critical perspectives and critical pedagogies. Originality/value: Through introducing the notion of crisis management, the paper discusses the importance of challenging theory and practice and creating within students, an appetite to challenge the dominant paradigms of conventional teaching and business practice

Light me up: power and expertise in risk communication and policy-making in the e-cigarette health debates

This paper presents a detailed account of policy-making in a contemporary risk communication arena, where strong power dynamics are at play that have hitherto lacked theoretical analysis and empirical validation. Specifically, it expands on the understanding of how public health policy decisions are made when there is a weak evidential base and where multiple interpretations, power dynamics and values are brought to bear on issues of risk and uncertainty. The aim of the paper is to understand the role that power and expertise play in shaping public health risk communication within policy-related debates. By drawing on insight from a range of literatures, the paper argues that there several interacting factors that shape how a particular narrative gains prominence within a wider set of perspectives and how the arguments and findings associated with that perspective become amplified within the context of policy choices. These findings are conceptualised into a new model – a policy evaluation risk communication (PERC) framework – and are then tested using the Electronic cigarette debate as a case study

Inherent complexities of a multi-stakeholder approach to building community resilience

Enhancing community resilience has increasingly involved national and regional governments adopting a multi-stakeholder approach because of the potential interagency benefits. This has led to questions about how best to involve stakeholder groups in translating community resilience policies into practice. This exploratory study contributes to this discussion by addressing two key areas that are fundamental in the concerted effort to build community resilience to natural hazards: (1) stakeholder understanding of community resilience as a concept; and (2) the difficulties associated with the processes of risk assessment and preparedness that stakeholders face locally in building community resilience. Data were collected through semistructured interviews with 25 practitioners and experts within Scotland’s resilience community, and were analyzed through an inductive approach to thematic analysis. These data show how the interpretation of community resilience differs across stakeholder groups. Analysis of the data reveals challenges around the nature of the risk assessment and its role in shaping risk perception and communication. Significant complications occur in communicating about low probability-high consequence events, perceived territoriality, competing risk prioritizations, and the challenges of managing hazards within a context of limited resources. The implications of these issues for policy and practice are also discussed

A novel approach to symbolic algebra

A prototype for an extensible interactive graphical term manipulation system is presented that combines pattern matching and nondeterministic evaluation to provide a convenient framework for doing tedious algebraic manipulations that so far had to be done manually in a semi-automatic fashion.Comment: 15 page

Numerical tools to validate stationary points of SO(8)-gauged N=8 D=4 supergravity

Until recently, the preferred strategy to identify stationary points in the scalar potential of SO(8)-gauged N=8 supergravity in D=4 has been to consider truncations of the potential to sub-manifolds of E_{7(+7)}/SU(8) that are invariant under some postulated residual gauge group G of SO(8). As powerful alternative strategies have been shown to exist that allow one to go far beyond what this method can achieve -- and in particular have produced numerous solutions that break the SO(8) gauge group to no continuous residual symmetry -- independent verification of results becomes a problem due to both the complexity of the scalar potential and the large number of new solutions. This article introduces a conceptually simple self-contained piece of computer code that allows independent numerical validation of claims on the locations of newly discovered stationary points.Comment: 9 pages, program code can be obtained by downloading paper's source from arxiv; new version contains code cleanup and extensions (scalar mass matrix code

The enemy has passed through the gate: insider threats, the dark triad, and the challenges around security

Purpose – The purpose of this paper is to highlight the potential role that the so-called “toxic triangle” (Padilla et al., 2007) can play in undermining the processes around effectiveness. It is the interaction between leaders, organisational members, and the environmental context in which those interactions occur that has the potential to generate dysfunctional behaviours and processes. The paper seeks to set out a set of issues that would seem to be worthy of further consideration within the Journal and which deal with the relationships between organisational effectiveness and the threats from insiders.<p></p> Design/methodology/approach – The paper adopts a systems approach to the threats from insiders and the manner in which it impacts on organisation effectiveness. The ultimate goal of the paper is to stimulate further debate and discussion around the issues.<p></p> Findings – The paper adds to the discussions around effectiveness by highlighting how senior managers can create the conditions in which failure can occur through the erosion of controls, poor decision making, and the creation of a culture that has the potential to generate failure. Within this setting, insiders can serve to trigger a series of failures by their actions and for which the controls in place are either ineffective or have been by-passed as a result of insider knowledge.<p></p> Research limitations/implications – The issues raised in this paper need to be tested empirically as a means of providing a clear evidence base in support of their relationships with the generation of organisational ineffectiveness.<p></p> Practical implications – The paper aims to raise awareness and stimulate thinking by practising managers around the role that the “toxic triangle” of issues can play in creating the conditions by which organisations can incubate the potential for crisis.<p></p> Originality/value – The paper seeks to bring together a disparate body of published work within the context of “organisational effectiveness” and sets out a series of dark characteristics that organisations need to consider if they are to avoid failure. The paper argues the case that effectiveness can be a fragile construct and that the mechanisms that generate failure also need to be actively considered when discussing what effectiveness means in practice.<p></p&gt

Organisational ineffectiveness: environmental shifts and the transition to crisis

Purpose: – The purpose of this paper is to explore the notion of effectiveness in the context of organisational crisis. It considers the “darker” side of organisational effectiveness by exploring the processes by which effectiveness can be eroded as an organisation moves from an ordered state, through a complex one, and into a state of chaos, or crisis. It brings together complementary literatures on risk, crisis management, and complexity, and uses those lenses to frame some of the key processes that allow organisations to transition to a state that shapes their inabilities to remain effective.<p></p> Design/methodology/approach: – The paper sets out a theoretical framework for the analysis of a crisis event and does so in a way that emphasises the role of the human element in the various stages of a crisis: the incubation phase, the operational crisis, and the post-event legitimation phase. The paper uses the emerging crisis around the disappearance of Malaysia Airlines flight MH370 to illustrate some of the task demands associated with a crisis and the manner in which crisis events challenge the efficiencies and capabilities of organisations to deal with complex, multi-layered issues in which uncertainty is high. Given the emergent nature of that particular crisis, the use of the case is purely illustrative rather than analytically grounded in a normal case study approach.<p></p> Findings: – The paper highlights a number of underlying elements that contribute to the generation of crises and offers recommendations for managers on how to deal with those demands. The paper shows how an organisation can move from an ordered state into a complex or chaotic one and highlights some of the problems that arise when an organisation does not have the capabilities to respond to the task demands generated by such a shift in the environment.<p></p> Practical implications: – The paper challenges some of the normal practices of management in a “steady state” environment and highlights the need to consider the organisational capabilities that are necessary to deal with the transition from a stable to an unstable system state and ensure organisational effectiveness in the process. A core message within the paper is that the “normal” processes of management can contribute to the generation of crises as organisations prioritise short-term efficiencies over the strategies for longer-term effectiveness. The implications for crisis management practices are discussed. Social implications – The paper considers an issue that has wider applicability within society namely the relationships between organisational effectiveness and risk. The issues raised in the paper have applicability in a range of other societal settings.<p></p> Originality/value: – The key output from the paper is the development of a theoretical framework that allows for an analysis of the relationships between crises and organisational effectiveness. The paper argues that effectiveness and crisis management are intrinsically linked and that crises occur when organisational effectiveness is impaired. The paper highlights the role that template-based approaches to dealing with complex problems can have in terms of the generation of crisis events

Framing the UK’s counter-terrorism policy within the context of a wicked problem

Terrorist attacks can be seen as the ultimate wicked problem. After 9/11, terrorists moved from so-called ‘spectacular’ events to relatively low-intensity attacks against individuals and groups. The emergence of what has become known as the ‘home-grown’ terrorist has added a further dimension to the ‘wicked’ nature of the problem. This paper considers the UK’s CONTEST and PREVENT strategies as a policy response to the threats from terrorism and the impact that the policies themselves can have on the radicalization of individuals. The author highlights some of the limitations of the PREVENT strand of the overall strategy and the constraints that are imposed on government policies by failing to take a holistic perspective on the nature of the problem