Understanding Post-Adoption Regret from the Perspectives of Herding and Mindfulness

In the era of multiple technologies, people may herd in technology adoption to save costs. However, they may regret for not choosing a foregone technology later although they are satisfied with the chosen technology. The extant continuance studies have extensively studied how users evaluate the focal technology after adoption, but somewhat overlooking users’ considerations on foregone technologies. In this study, we introduce the notion of post-adoption regret, which considers both the chosen and foregone technologies. We develop a research model based on the literature on regret, herd behavior, and mindfulness. The model depicts how herd behavior induces regret and how regret affects user satisfaction, as well as the subsequent continuance and switching intention. As a remedy for such regret resulting from herding, mindfulness of technology adoption is proposed as a legitimate strategy for technology adoption in parallel with herd in technology adoption. We tested our model through a longitudinal study

Choosing a Fit Technology: Understanding Mindfulness in Technology Adoption and Continuance

Mindfulness is an important emerging concept in society. This research posits that a user’s mindful state when adopting a technology is a crucial factor that determines how the technology will fit the task context at the post-adoption stage and, thus, has profound influence on user adoption and continued use of technology. Based on the mindfulness literature, we conceive of a new concept (mindfulness of technology adoption (MTA)) as a multi-faceted reflective high-order factor. We develop a MTA-TTF (task-technology fit) framework and integrate it into the cognitive change model to develop a research model that delineates the mechanisms through which MTA influences user adoption and continued use of technology. We examined the model via a longitudinal study of students’ use of wiki systems. The results suggest that mindful adopters will more likely perceive a technology as useful and choose a technology that turns out to fit their tasks. Hence, mindful adopters are likely to have high disconfirmation, perceived usefulness, and satisfaction at the post-adoption stage. The findings have significant implications for IS research and practices

How Users Engage in Technology Extra-Role Behavior in a Relationship with an IT — A Psychological Ownership Perspective

Involving in more interactions with the IT artifact, users may develop a relationship with the IT and even engage in voluntary contributions to the IT. In this study, we propose a new consequence of such human-IT relationship, technology extra-role behavior (TERB) to denote such voluntary contributions from the users. Drawing on the extra-behavior literature, we develop a comprehensive typology of TERB and conceive of it as having four dimensions: feedback and cooperation, advocates and endorsement, helping other users, and voluntary financial payment. In this study, we explore users’ connection to the TERB in a specific type of human-IT relationship, psychological ownership of IT (POIT). Built on the overarching framework of psychological ownership, we construct a conceptual model to depict why users are willing to contribute voluntarily with the perceived possession of an IT and how to design the IT to incubate this perception. Anticipated contributions and implications are discussed

Vision-Related Quality of Life and Self-Rated Satisfaction Outcomes of Rhegmatogenous Retinal Detachment Surgery: Three-Year Prospective Study

BACKGROUND: Subjective functional outcomes measurements, such as vision health-related quality of life (VRQoL) and self-rated satisfaction measures can provide helpful multidimensional vision health information that is more comprehensive than traditional objective measures, such as best corrected visual acuity (BCVA). The purpose of this study is to demonstrate 3-year longitudinal postoperative VRQoL and self-rated satisfaction changes after rhegmatogenous retinal detachment (RRD) surgery. METHODOLOGY/PRINCIPAL FINDINGS: A prospective case series report was conducted in 92 RRD patients who underwent surgery during January 2004 through December 2006. Preoperative, 3-month, 1-year and 3-year postoperative patient VRQoL and self-rated satisfaction were assessed by face-to-face interviews. The importance of objective variables for predicting three dependent variables: CLVQOL composite scores change, 3-year postoperative CVLQOL composite score and self-rated satisfaction degree scores were calculated by stepwise multivariate linear or logistic regression analysis methods. RESULTS: The total CLVQOL composite scores change ranged between -48 and 90 (mean±standard deviation: 19.48±31.34), including positive changes in 62 patients. The self-rated satisfaction degree scores ultimately improved in 86 patients as compared with preoperative degrees. Statistically significant increases occurred only in the composite scores of subscale mobility and self-rated satisfaction degrees in the first 3 months, while the composite scores of the remaining subscales, and the total CLVQOL, BCVA in the RRD eye and weighted average BCVA, increased steadily throughout the first postoperative year. A better 3-year postoperative weighted average BCVA was associated with all of the 3 dependent outcome variables. CONCLUSIONS: VRQoL of RRD patients improved substantially after surgery and they were satisfied with their postoperative vision. The BCVA, VRQoL and self-rated satisfactory degree scores recovered in different patterns, and supplemented each other in the RRD surgery outcomes evaluated. Surgeons are advised to pay closer attention to binocular vision in RRD patients, and make efforts to explain the results of surgery

Satisfaction to stay, regret to switch : understanding postadoption regret in choosing competing technologies when herding

Faced with uncertainty when choosing among a wide range of similar competing technologies, users often take a herding in technology adoption (HTA) strategy to make heuristic adoption decisions. The HTA strategy brings users cost and time savings and also casts doubt on user staying power. The extant adoption research has long focused on user satisfaction with the performance of the chosen technology (also known as the EDT perspective), but does not sufficiently account for the consideration of the decision process across competing alternatives. To fill this void, this research employs a holistic post-adoptive evaluation by introducing a regret perspective in relation to competing technologies. Specifically, we theorize and operationalize a new multi-dimensional construct of post-adoption regret and construct a research model to examine how HTA leads to post-adoption regret and how such regret influences user staying power. The results suggest: Post-adoption regret is formed primarily through two routes, outcome and process; and it is found to be more related to user switching while satisfaction is related to user retention. The research model is supported by two longitudinal field studies of users in Asia and Europe who chose between competing technologies in both forms of free software and paid hardware. Findings from this research have significant implications for IS research as well as industry practice

Investigating the Nonlinear and Conditional Effects of Trust on Effective Customer Retention --The Role of Institutional Contexts

Transacting online, customers may concern about risks regarding the vendors and the general online environment. Trust and institutional contexts are thus in place to address such concerns. The IS literature has long studied trust’s effects on customers’ shopping intention. To make better use of vendors’ limited resources in trust building, recent studies shed light on narrowing down trust’s operational boundary for a more effective range. Integrating the findings on the nonlinear and conditional effects of trust, this study aims at understanding the complex moderating effects of institutional contexts on the relationship between trust and repurchase intention. Drawing on prospect theory, we hypothesize that customers will perceive the effectiveness of institutional contexts in mitigating risks in two distinct conditions (perceived effective and perceived ineffective) and hence exhibit different repurchase patterns. Our findings reveal an inverted U-shaped nonlinear relationship between trust and repurchase intention in perceived-effective-contexts and a U-shaped nonlinear in perceived-ineffective-context

Investigating the Nonlinear Effects of Trust on Online Repurchase Intention -- The Role of E-Commerce Institutional Contexts

Recent literature has gone beyond assessing simple effects of trust on repurchase intention to understanding the more complex and intriguing impacts of trust on online repurchase intention in regard to the operational boundary of trust. In response to the call for further research on the boundary conditions under which trust operates in the e-commerce context, this study investigates the extent of nonlinearity on the trust-repurchase intention relationship under different perceived institutional contexts. Drawing on prospect theory, we propose that the positive relationship between trust and repurchase intention is concavely nonlinear in perceived effective contexts, and is convexly nonlinear in perceived ineffective contexts. Our hypotheses were empirically examined using survey data collected from online customers in New Zealand and Northern Ireland

catena-Poly[[[diaqua­iron(II)]-μ-pyrazine-2,3-dicarboxyl­ato] dihydrate]

The crystal structure of the title compound, {[Fe(C6H2N2O4)(H2O)2]·2H2O}n, was synthesized by a diffusion method. It has a one-dimensional polymeric chain structure and the chains are further connected into a three-dimensional structure by hydrogen bonds. The FeII ion has a distorted octa­hedral coordination environment, with two N and two O atoms from the pyrazine-2,3-dicarboxyl­ate ligands in the equatorial plane and with two water mol­ecules in axial positions. The Fe atom lies on a crystallographic centre of symmetry and a twofold rotation axis passes through the pyrazine ring