12 research outputs found
An applied stochastic model of the quality–quantity trade-off in the public health care sector
Quality–quantity trade-off, Optimal quality, Public service sector,
Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation
Service recovery perfomance, healthcare, frontline staff, Desempeño en los servicios de atenciñn al paciente, sanidad, pleados de atención al póblico,