Quality and public services. by Kieron Walsh

tag=1 data=Quality and public services. by Kieron Walsh tag=2 data=Walsh, Kieron tag=3 data=Public Administration, tag=4 data=69 tag=6 data=Winter 1991 tag=7 data=503-514. tag=8 data=PUBLIC SERVICE tag=10 data=The issue of quality of service is becoming increasingly important in the public service as a result of new approaches that are being adopted to management, notably the development of contract-based management. tag=11 data=1992/4/5 tag=12 data=92/0303 tag=13 data=CABThe issue of quality of service is becoming increasingly important in the public service as a result of new approaches that are being adopted to management, notably the development of contract-based management

Change in the management of public services [Great Britain]. by John Stewart and Kieron Walsh

tag=1 data=Change in the management of public services [Great Britain]. by John Stewart and Kieron Walsh tag=2 data=Stewart, John%Walsh, Kieron tag=3 data=Public Administration, tag=4 data=70 tag=5 data=4 tag=6 data=Winter 1992 tag=7 data=499-518. tag=8 data=PUBLIC SERVICE tag=9 data=GREAT BRITAIN tag=10 data=This article identifies the main themes in recent changes in public sector management and shows the extent of the challenge to past organizational assumptions. tag=11 data=1993/5/4 tag=12 data=93/0183 tag=13 data=CABThis article identifies the main themes in recent changes in public sector management and shows the extent of the challenge to past organizational assumptions

Political marketing segmentation the case of UK local government

This article considers the nature and use of segmentation in political marketing. The importance of an awareness of political marketing at a more local level will become particularly important with the onset of regional government. The article particularly concerned with segmentation in local government where there has been little empirical research. The results of a survey amongst local government officers are presented. The article concludes that a significant minority of local government officers use segmentation. The key factors facilitating the use of segmentation were found to be education, experience, the role of the chief executive and central government pressure