Revolting from Abroad: The Formation of a Lebanese Transnational Public

Nowadays social movements are driven by networks of people who resort to social media platforms to rally, self-organise and coordinate action around a shared cause, which can be referred to as the formation of publics. Due to years of political instability, conflicts, corruption, sectarianism, economic collapse and declining living conditions, in October 2019 Lebanon witnessed uprisings which transcended into a wider social movement. As the movement unfolded, Lebanese diaspora members living across the world formed their own publics in support of the Lebanese revolution that interfaced with the local Lebanon-based publics. As such, a broader transnational public emerged as a result of the coordinated online and offline efforts between diaspora actors and local actors, which had a crucial role in mitigating the aftermath of the compounded crises that hit Lebanon. In this paper, through observation and interviews with Lebanese diaspora members, we contribute a socio-technical understanding of the formation of a transnational public, with a particular focus on the underlying infrastructures that enabled its creation. Furthermore, we surface the challenges in relation to sustaining such a diaspora public and its interfacing with local publics in Lebanon. We contribute empirical insights that highlight how different technological tools and platforms, coupled with social processes built within diaspora groups and with local actors, led to the formation of such a multilayered transnational public

BallotShare:an exploration of the design space for digital voting in the workplace

Digital voting is used to support group decision-making in a variety of contexts ranging from politics to mundane everyday collaboration, and the rise in popularity of digital voting has provided an opportunity to re-envision voting as a social tool that better serves democracy. A key design goal for any group decision-making system is the promotion of participation, yet there is little research that explores how the features of digital voting systems themselves can be shaped to configure participation appropriately. In this paper we propose a framework that explores the design space of digital voting from the perspective of participation. We ground our discussion in the design of a social media polling tool called BallotShare; a first instantiation of our proposed framework designed to facilitate the study of decision-making practices in a workplace environment. Across five weeks, participants created and took part in non-standard polls relating to events and other spontaneous group decisions. Following interviews with participants we identified significant drivers and limitations of individual and collective participation in the voting process: social visibility, social inclusion, commitment and delegation, accountability, influence and privacy

Designing for Employee Voice

Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice

Understanding the Experience-Centeredness of Privacy and Security Technologies

The joint study of computer security, privacy and human-computer interaction (HCI) over the last two decades has shaped a research agenda focused upon usable privacy & security. However, in HCI research more generally there has long been an awareness of the need to understand and design for user experience, in recognition of the complex and multi-faceted role that technology now plays in our lives. In this paper we add to the growing discussion by introducing the notion of experience-centered privacy and security. We argue that in order to engage users of technology around issues related to experiences of privacy and security, research methods are required that may be outside of the normal repertoire of methods that we typically call upon. We describe three projects that developed non-typical research methods to reveal experiential insights into user interactions with privacy and security-related technologies. We conclude by proposing a research agenda that begins to illustrate how the discourse and methods of experience-centered design might serve to provide valuable alternative perspectives on new and enduring user-facing privacy and security problems

From Inclusive Theatre to Inclusive Technologies: Lessons Learnt From Co-designing Touch Tours With an Inclusive Theatre Group

The HCI community has attempted to understand the role theatre can play in systems design, but the ways inclusive design methodologies could benefit from inclusive theatre are underexamined. To better understand inclusive theatre practices for technology design, we worked with the first professional inclusive theatre ensemble in Greece, which faced difficulties due to social distancing during the Covid-19 pandemic. In this paper, we attempt to better understand inclusion within such theatre practices through the co-designing of a prototype digital system for Touch Tours, an experience through touch service. We conducted a series of research through design activities with the group, building on eighteen months of ethnographic research. Our goal was to develop a service based on their practices. We contribute design implications for inclusive services, with respect to equity in experience, which enhance the activistic character of the movement, and HCI research concerned with developing technologies that support inclusion

Surfacing Small Worlds through Data-In-Place

We present findings from a five-week deployment of voting technologies in a city neighbourhood. Drawing on Marres’ (2012) work on material participation and Massey’s (2005) conceptualisation of space as dynamic, we designed the deployment such that the technologies (which were situated in residents’ homes, on the street, and available online) would work in concert, cutting across the neighbourhood to make visible, juxtapose and draw together the different ‘small worlds’ within it. We demonstrate how the material infrastructure of the voting devices set in motion particular processes and interpretations of participation, putting data in place in a way that had ramifications for the recognition of heterogeneity. We conclude that redistributing participation means not only opening up access, so that everyone can participate, or even providing a multitude of voting channels, so that people can participate in different ways. Rather, it means making visible multiplicity, challenging notions of similarity, and showing how difference may be productive

Exploring the Role of Paradata in Digitally Supported Qualitative Co-Research

Academics and community organisations are increasingly adopting co-research practices where participants contribute to qualitative data collection, analysis, and dissemination. These qualitative practices can often lack transparency that can present a problem for stakeholders (such as funding agencies) who seek evidence of the rigour and accountability in these decision-making processes. When qualitative research is done digitally, paradata is available as interaction logs that reveal the underlying processes, such as the time spent engaging with different segments of an interview. In practice, paradata is seldom used to examine the decisions associated with undertaking qualitative research. This paper explores the role of paradata arising from a four-month engagement with a community-led charity that used a digital platform to support their qualitative co-research project. Through observations of platform use and reflective post-deployment interviews, our findings highlight examples of paradata generated through digital tools in qualitative research, e.g., listening coverage, engagement rate, thematic maps and data discards. From this, we contribute a conceptualisation of paradata and discuss its role in qualitative research to improve process transparency, enhance data sharing, and to create feedback loops with research participants

Designing for the Embedding of Employee Voice

Previous research on employee voice has sought to design technological solutions that address the challenges of speaking up in the workplace. However, effectively embedding employee voice systems in organisations requires designers to engage with the social processes, power relations and contextual factors of individual workplaces. We explore this process within a university workplace through a research project responding to a crisis in educational service delivery arising from the COVID-19 pandemic. Within a successful three-month staff-led engagement, we examined the intricacies of embedding employee voice, exploring how the interactions between existing actors impacted the effectiveness of the process. We sought to identify specific actions to promote employee voice and overcome barriers to its successful establishment in organisational decision-making. We highlight design considerations for an effective employee voice system that facilitates embedding employee voice, including assurance, bounded accountability and bias reflexivity

Data Diaries Study

The broader adoption of social media platforms (e.g., TikTok), combined with recent developments in GAI technologies has had a transformative effect on many peoples’ ability to confidently to assess the veracity and meaning of information online. In this paper, building on recent related work that surfaced the social ways that young people evaluate information online, we explore the decision-making practices, challenges and heuristics involved in young adults’ assessments of information online. To do so, we designed and conducted a novel digital diary study, followed by data-informed interviews with young adults.</p