962 research outputs found
Attitudinal and behavioural determinants influencing decision makers when adopting integration technologies in local government
Over the last few years, the advent of innovative
or revolutionary integration technologies has
influenced pivotal decisions within top management
to strategically transform Local Government
Authorities (LGAs). These technologies may
represent a huge cost for adopting LGAs, but may
also offer the chance to achieve competitive
advantage through superior service delivery. With
the emergence of electronic Government (e-
Government), LGAs are turning to integration
technologies to fully automate and e-enable their
business processes and integrate their IT
infrastructures. While prior research on the adoption
of integration technologies in the private and public
domain has considered several determinants (e.g.
benefits, barriers, costs), little attention has been
given to investigate the attitudinal and behavioural
determinants influencing top managementâs decision
making process for the adoption of integration
technologies in LGAs. Notwithstanding, the
implications of this research have yet to be assessed,
leaving scope for timeliness and novel research.
Therefore, it is of high importance to investigate this
area within LGAs and contribute to the area of
strategic decision making by examining attitudinal
and behavioural determinants of top management in
relation to integration technologies adoption
Identifying healthcare actors involved in the adoption of information systems
The adoption of information systems in healthcare is no less significant than in
any other commercial or caring organisation. The literature on IS adoption in
healthcare, makes it clear that the actors involved in the adoption process are
almost universally seen as crucial, which matches our research results too.
However, how such actors should be identified remains a topic for investigatory
work since these are early days in achieving this. We derive and propose a
structured method to model how actors might be identified: structured
because such a rationale is explicable and such a method is more readily usable
when transferred to others. Our structured method, named IGOHcaps, uses a
static and then a dynamic step to pull out the individual, group, organisational
and human determinants of the critical actors. In this process, the individual
actorsâ differing views emerge which could enable decision-making bodies to
produce more robust proposals if they incorporated some of the appropriate
views. We discuss the application of IGOHcaps through a hospital case study.
While a single case study cannot be a proof, the engagement of the actors was
encouraging
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Information systems and healthcare XXIV: Factors affecting the EAI adoption in the healthcare sector
Recent developments in the field of integration technologies like Enterprise Application Integration (EAI) have emerged to support organizations towards improving the quality of services and reducing integration costs. Despite the importance of EAI, there is limited empirical research reported on its adoption in the healthcare sector. Khoumbati et al. [2006] developed a model for the evaluation of EAI in healthcare organizations. In doing so, the causal interrelationship of EAI adoption factors was identified by using fuzzy cognitive mapping. This paper is a progression of previous work in the area and seeks to contribute by validating the model through a different case environment. Thus, this paper contributes by deriving and proposing the MAESTRO model for EAI adoption. MAESTRO identifies a set of factors that influence EAI adoption and it is evaluated through a real-life case study. It provides an understanding of the EAI adoption process through its grounding on empirical data. In doing so, the MAESTRO model supports the management of healthcare organizations during the decision-making process for EAI adoption
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Evaluating the public value of social innovation
Services that were traditionally delivered by the public sector are now proving difficult for the state to afford due to economic and socio-political challenges faced by society. In this context, social innovation plays an important role as it encourages civil society, private, public and third sector organisations to work together to find alternative ways of delivering services. This paper evaluates the influence of social innovation in creating public value through services offered to the community at both local and national levels in the UK. Three diverse cases are used from the UK context and analysed through a public value lens to examine the role of community, private, public and third sector organisations in driving social innovation. The findings highlight how social innovation contributes to addressing civil society needs while simultaneously contributing to the political and economic agendas of a country and the exploitation of science for the benefit of communities
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E-government adoption in Qatar: An investigation of the citizens' perspective
Electronic government (e-government) initiatives are in their early stages in many developing countries and faced
with various issues pertaining to their implementation, adoption and diffusion. Like many other developing
countries, the e-government initiative in the state of Qatar has faced a number of challenges since its inception in
2000. Using a survey based study this paper describes citizensâ behavioural intention and adoption in terms of
applying and utilising the Unified Theory of Acceptance and Use of technology (UTAUT) model to explore the
adoption and diffusion of e-government services in the state of Qatar. A regression analysis was conducted to
examine the influence of e-government adoption factors and the empirical data revealed that performance
expectancy, effort expectancy, and social influences determine citizensâ behavioural intention towards e-government.
Moreover, facilitating conditions and behavioural intention were found to determine citizensâ use of e-government
services in the state of Qatar. Implications for practice and research are discussed
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Evaluating e-Government services from a citizens' prespective: A reference process model
Evaluating and optimizing e-government services is imperative for governments especially due to the capacity of e-services to transform public administrations and assist the interactions of governments with citizens, businesses and other government agencies. Existing widely applied evaluation approaches neglect to incorporate citizensâ satisfaction measures. Several citizen satisfaction models and indicators have been suggested in academia; however a reference process model that can assist practitioners to apply these performance measures is missing. In this paper we draw upon the evaluation approach proposed by the EU funded project CEES and propose a reference process model that captures re-usable practices for e-government evaluation from a citizensâ perspective. The novelty of the proposed approach is that using DEA for evaluating the e-services the assessment results in suggestions for strategic improvement of the e-services.EU FP7 Marie Curie People Project âCEES - Citizen oriented Evaluation of E-Government Systemsâ (reference IAPP-2008-230658
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Opportunities and Challenges of using Web 2.0 Technologies in Government: A Conceptual Review
Public administration has endured signification transformation over the last decade enabled largely through Information and Communication Technology. In recent times, second generation web technologies (Web 2.0) such as social media and net-working sites are increasingly being used by governments for its digital activities rang-ing from public relations to knowledge management. However, as Web 2.0 technolo-gies are more interactive than the traditional models of information provision or crea-tion of digital services, these technologies have brought about a new set of opportunities and challenges to those government authorities. This study draws on the extant litera-ture to examine the opportunities that Web 2.0 technologies offer to public authorities and the challenges they may need to overcome when integrating these technologies into their work practices
Opportunities and challenges of using web 2.0 technologies in government
Public administration has endured signification transformation over the last decade enabled largely through Information and Communication Technology. In recent times, second generation web technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for its digital activities ranging from public relations to knowledge management. However, as Web 2.0 technologies are more interactive than the traditional models of information provision or creation of digital services, these technologies have brought about a new set of opportunities and challenges to those government authorities. This study draws on the extant literature to examine the opportunities that Web 2.0 technologies offer to public authorities and the challenges they may need to overcome when integrating these technologies into their work practices
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A decision support system for fostering smart energy efficient districts
The role of ICT is becoming prominent in tackling some of the urban societal challenges such as energy
wastage and increasing carbon emissions. In this context, the concept of DAREED aims to deliver an
integrated decision support system (DSS) to drive energy efficiency and low carbon activities at both a
building and district level. The main aim of this paper is to present the technical concept of the Best
Practices recommendation component of the DAREED system. This component seeks to compare and
identify existing best practices to recommend practical actions to various stakeholders (e.g. building
managers, citizens) in order to improve energy performance considering the global needs of a building.
This paper also discusses the context of the three field trial sites (based in UK, Spain and Italy) in which
the DAREED platform along with the best practices tool is to be tested and validated.This work evolved in the context of the project DAREED (Decision support Advisor for innovative
business models and useR engagement for smart Energy Efficient Districts), www.dareed.eu, a project cofunded
by the EC within FP7, Grant agreement no: 609082
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The elicitation of key performance indicators of e-government providers: A bottom-up approach
Copyright @ 2013 EMCIS.Delivering an adequate e-Government service (e-service) is becoming more of a necessity in today's digital world. In order to improve e-services and increase the engagement of both users' and providers' side, studies on the performance evaluation of such provided e-services are taking places. However a clear identification of the key performance indicators from the e-Government providersâ side is not well explored. This shortcoming hampers the conduct of a holistic evaluation of an e-service provision from the perspective of its stakeholders in order to improve e-services as well as to increase e-services take-ups. In this paper, a systematic process to identify indicators is implemented based on a bottom-up approach. The process used three focus-group meetings with providers, users, and academics in Qatar, Lebanon and UK to collect, identify and validate key indicators from the perspective of e-servicesâ providers. The approach resulted in the identification of five factors levels (service, technology, employees, policy and management and social responsibilities) with fifteen sub-categories of SMART variables. Hence, leading to the development of a new model, STEPS, that can fully explain and predict e-government success from the providersâ point of view. It will work as a strategic management tool to align various stakeholders on common goal and values based on evidence based evaluation of e-services using smart measurable indicators for the improvement of an e-service at the engagement level in the field of e-government. In addition, other fields can benefit from the outcome of this work, such as logistics service providers, who make their services available across new and existing relationships between the Internet commerce firms, their customers, and their vendors
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