The adoption of information systems in healthcare is no less significant than in
any other commercial or caring organisation. The literature on IS adoption in
healthcare, makes it clear that the actors involved in the adoption process are
almost universally seen as crucial, which matches our research results too.
However, how such actors should be identified remains a topic for investigatory
work since these are early days in achieving this. We derive and propose a
structured method to model how actors might be identified: structured
because such a rationale is explicable and such a method is more readily usable
when transferred to others. Our structured method, named IGOHcaps, uses a
static and then a dynamic step to pull out the individual, group, organisational
and human determinants of the critical actors. In this process, the individual
actors’ differing views emerge which could enable decision-making bodies to
produce more robust proposals if they incorporated some of the appropriate
views. We discuss the application of IGOHcaps through a hospital case study.
While a single case study cannot be a proof, the engagement of the actors was
encouraging
