Application of Computer Technologies to Circulation Services in University and Research Institute Libraries in North Central Nigeria

The study focused on application of computer technologies to circulation services in university and research institute libraries in North Central, Nigeria. Application of computer technology in this study is the act of using computer, storage devices, computer accessories and internet to improve the slow quality of circulation services.  Descriptive survey was used as design of the study. The study covered 13 university libraries and 19 research institute libraries in North Central, Nigeria. The population of this study was 234 librarians. Sample size for this study was made up of entire population. Research instruments was Questionnaire developed by the researchers titled “Questionnaire on Application of Computer Technologies to Circulation Services in Libraries” (QACTCSIL)...........

Influence of age, gender and working experience on librarians’ job satisfaction in university libraries in Nigeria

The purpose of the study was to determine the influence of personal characteristics of librarians on their job satisfactions in University Libraries in Nigeria. The personal characteristics consisted of age, gender and working experience. Survey research design was employed to investigate the influence of these variables on job satisfactions of a sample of 458 Librarians from 31 University libraries in Nigeria. Questionnaire was the main instrument used for data collection. The questionnaire was adapted from the Minnesota Satisfaction Questionnaires. Descriptive Statistics and ANOVA were used to analyze the data collected for this study. The findings revealed that the job satisfaction of older librarians was higher than that of the younger ones. It was also found that while gender was not a significant factor, work experience influences job satisfaction of librarians. Recommendations were also made based on these findings.Keywords: Job Satisfaction, Working Experience, University Libraries Nigeri

Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries

Purpose – This paper assesses the quality of services to users in academic libraries in developing countries using ServQUAL model. The purpose was to expose the service areas where the desires of library users’ are not met, ascertain the causes, and suggest corrective measures. Approach – Both primary and secondary sources were explored for data collection. Questionnaire and the websites were used, and the 3,832 library users sampled from four developing countries was the research population of this article. Data was analyzed and discussed using descriptive statistics, and other illustrations. Findings – The paper revealed that in developing countries: all the service indicators evaluated were negatively marked; There is significant different between the perceptions and expectations of library users; Academic libraries are not satisfying users’ expectations; While tangibility and empathy were the highest and lowest dimensions in developing countries, reliability and tangibility were the order in developed countries; factors such as lack of modern facilities, poor funding, and weak e-leadership quality were negatively affecting the quality of library services. Greater efforts should be channeled toward closing the gaps between the perceptions and the expectations of library users. Practical Implications –This result could be used in comparing the service quality of academic libraries in developed and developing countries. Originality –This paper is the first attempt to use ServQUAL model in the comparison of service quality of academic libraries in developed and developing countries. Keywords – Academic libraries, Service Quality, ServQUAL in developing countries, ServQUAL in academic libraries. Article Type – Empirical Stud