Microsaccade directions do not predict directionality of illusory brightness changes of overlapping transparent surfaces

AbstractTse (2005) recently introduced a new class of illusory brightness changes where shifts of attention lead to shifts in perceived brightness across overlapping, transparent figures, under conditions of visual fixation. In the absence of endogenous attentional shifts, illusory brightness changes appear to shift from figure to figure spontaneously, much as occurs in other multistable phenomena. The goal of the present research is to determine whether fixational microsaccades are correlated with perceived brightness changes. It has recently been demonstrated that microsaccades can reveal the direction of covert attentional shifts either toward (Engbert, R. & Kliegl, R. (2003). Microsaccades uncover the orientation of covert attention. Vision Research, 43, 1035–1045; Hafed, Z. M. & Clark, J. J. (2002). Microsaccades as an overt measure of covert attention shifts. Vision Research, 42(22), 2533–2545) or away from (Rolfs, M., Engbert, R., & Kliegl, R. (2004). Microsaccade orientation supports attentional enhancement opposite a peripheral cue: commentary on Tse, Sheinberg, and Logothetis (2003). Psychological Science, 15(10), 705–707) a peripheral cue under certain circumstances. Others (Horwitz, G. D. & Albright, T. D. (2003). Short-latency fixational saccades induced by luminance increments. Journal of Neurophysiology, 90(2), 1333–1339; Tse, P. U., Sheinberg, D. L., & Logothetis, N. K. (2002). Fixational eye movements are not affected by abrupt onsets that capture attention. Vision Research, 42, 1663–1669; Tse, P. U., Sheinberg, D. L., & Logothetis, N. K. (2004). The distribution of microsaccade directions need not reveal the location of attention. Psychological Science, 15(10), 708–710) found no change in the distribution of microsaccade directions as a function of where attention is allocated, although changes in the rate of microsaccades were observed in all of these studies in response to the onset of attentional reallocation. It is therefore possible that the distribution of microsaccade directions will change as a function of which figure is perceived to darken, or that changes in this distribution predict which figure will subsequently darken. We find no correlation between this distribution and which figure undergoes the effect, and therefore conclude that microsaccade directionality is not influenced by and does not influence which figure undergoes the effect. Moreover, the directions of microsaccades that occur immediately prior to a perceptual switch are not correlated with the perceived position of the figure that undergoes the effect. However, we do find that the rate of microsaccades decreases upon a perceptual switch, signifying an attentional shift coincident with the perceptual shift. We conclude that microsaccade directionality does not determine, predict, or cause which figure will subsequently be perceived to undergo an illusory brightness change

Customer emotions in service failure and recovery encounters

Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences

Rotating dotted ellipses: Motion perception driven by grouped figural rather than local dot motion signals

AbstractUnlike the motion of a continuous contour, the motion of a single dot is unambiguous and immune to the aperture problem. Here we exploit this fact to explore the conditions under which unambiguous local motion signals are used to drive global percepts of an ellipse undergoing rotation. In previous work, we have shown that a thin, high aspect ratio ellipse will appear to rotate faster than a lower aspect ratio ellipse even when the two in fact rotate at the same angular velocity [Caplovitz, G. P., Hsieh, P. -J., & Tse, P. U. (2006) Mechanisms underlying the perceived angular velocity of a rigidly rotating object. Vision Research, 46(18), 2877–2893]. In this study we examined the perceived speed of rotation of ellipses defined by a virtual contour made up of evenly spaced dots.ResultsEllipses defined by closely spaced dots exhibit the speed illusion observed with continuous contours. That is, thin dotted ellipses appear to rotate faster than fat dotted ellipses when both rotate at the same angular velocity. This illusion is not observed if the dots defining the ellipse are spaced too widely apart. A control experiment ruled out low spatial frequency “blurring” as the source of the illusory percept.ConclusionEven in the presence of local motion signals that are immune to the aperture problem, the global percept of an ellipse undergoing rotation can be driven by potentially ambiguous motion signals arising from the non-local form of the grouped ellipse itself. Here motion perception is driven by emergent motion signals such as those of virtual contours constructed by grouping procedures. Neither these contours nor their emergent motion signals are present in the image

Perceptual filling-in: more than the eye can see

When a gray figure is surrounded by a background of dynamic texture, fixating away from the figure for several seconds will result in an illusory replacement of the figure by its background. This visual illusion is referred to as perceptual filling-in. The study of filling-in is important, because the underlying neural processes compensate for imperfections in our visual system (e.g., the blind spot) and contribute to normal surface perception. A long-standing question has been whether perceptual filling-in results from symbolic tagging of surface regions in higher order cortex (ignoring the absence of information), or from active neural interpolation in lower order visual areas (active filling-in of information). The present chapter reviews a number of psychophysical studies in human subjects and physiological experiments in monkeys to evaluate the above two hypotheses. The data combined show that there is strong evidence for neural interpolation processes in retinotopically organized, lower order areas, but that there is also a role for higher order perceptual and cognitive factors such as attention