30 research outputs found

    Evaluating Consumer Perceptions of Businesses Pre- and Post-Midterm Elections Using Business Ethics Index (BEI)

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    In the United States, the political landscape is characterized by biannual changes in power between the two major political parties, the Democratic and Republican parties. The shift in power can lead to significant changes in the regulatory environment for businesses, with each party having different policies and priorities when it comes to business regulation. Our research investigates the impact of political power shifts on consumer perceptions of business ethics. We collected two sample datasets through telephone interviews, the first conducted before the November 2018 mid-term elections (N=1,003) and the second after the elections (N=1,009). Our findings were surprising. Despite the mid-term elections being a significant political event and a change in power, we found that they did not immediately impact consumer perceptions of business ethics. This study offers new insights into the relationship between political power shifts and consumer perceptions of business ethics in the United States and is the first to examine this issue. The results suggest that consumer perceptions of business ethics may be relatively stable despite changes in political power. The leniency or stringency of regulations imposed on businesses by political parties may not significantly alter consumers' perceptions of ethical behavior. It is an important finding for businesses as it highlights the importance of maintaining ethical practices and behavior, regardless of political circumstances. Our research sheds light on the complex relationship between political power shifts and consumer attitudes toward business ethics. It provides a starting point for future investigations into this topic, which is especially relevant in today's political climate. The findings have significant implications for businesses, as they underscore the importance of maintaining a strong ethical foundation and reputation, regardless of changes in the regulatory environment. By doing so, businesses can build trust and maintain consumer loyalty in the long run

    The Business Ethics Index as a Leading Economic Indicator

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    Business Ethics Index (BEI), economic indicators, business ethics, consumer perceptions,

    The International Business Ethics Index: Japan

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    Business ethics, consumer sentiments, Business Ethics Index, BEI, Japan,

    Environmental Heterogeneity, Strategy-Making, Structure And Small Business Performance: A Path Analytic Model

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    A casual model of relationships among environmental heterogeneity, proactivity in strategy-making, structural integration, and economic performance was developed and tested using data from 100 small firms.  Our analysis supported some of the research propositions, and a number of indirect relationships.  Conclusions and practical implications are discussed

    Business Ethics Index: USA 2006

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    This study continues the systematic measurement of consumers’ sentiments toward business ethical practices first measured in 2004. The Business Ethics Index (BEI) comprises the four measurements representing the dimensions of “personal–vicariousâ€\x9D and “past–futureâ€\x9D. A professional telephone interviewing company was hired to collect five consecutive waves of 1045 telephone interviews in an omnibus procedure. The collection of the five waves represented a sampling process which enables the creation of confidence intervals for this, and subsequent, measurements of the BEI. The overall BEI fell to 102.6 (from a revized 108.7 in 2004). The drop was attributed to a fall in consumer expectations of the future ethical behavior of business. Copyright Springer Science+Business Media B.V. 2007Business ethics, consumer sentiment, index,

    Time And Quality: Twin Keys To Customer Service Satisfaction

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    Customers expect satisfaction when employing a service. We have explored the applicability of two elements of service satisfaction: time and quality. The time element utilized two measures: consumption time and waiting time. The five elements of quality we utilized were: courtesy, attentiveness, ability, accuracy, professionalism. We found that the time factor was somewhat more significant than the quality factor in determining consumers’ satisfaction in the service experience situation and in the service accomplishment. Although this study was based on banking services the time and quality dimensions are generally present in all service industries
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