40 research outputs found
The Impact of Resource Input Model of Education Quality on the Overall Studentsâ Perceived Service Quality
Studentsâ retention and their academic performance are influenced by the service quality provided by higher education institutions (Sander, Stevenson, King and Coates, 2000). As such, it is vital to identify the determinants of the overall studentsâ perceived service quality. The aim of this research is to evaluate and validate the determinants of the overall studentsâ perceived service quality in a private higher education institution in Malaysia, based on the combination of both the âinside-outâ and âoutside-inâ approaches as well as the resource input model of education quality. A total of 458 undergraduate business students from a private university in Malaysia participated in this research. The findings revealed that contact personnel, access to facilities, cost of courses offered, physical facilities of the tertiary institution and resource input model of education quality were positively related to the overall studentsâ perceived service quality. Keywords: service quality; education quality; perceived service quality RĂ©sumĂ©:  La mĂ©moire et la performance scolaire des Ă©tudiants sont influencĂ©es par la qualitĂ© des services fournis par les Ă©tablissements d'enseignement supĂ©rieur (Sander, Stevenson, King and Coates, 2000). Il est donc important d'identifier les dĂ©terminants de la qualitĂ© de l'ensemble des services perçue par les Ă©tudiants. Le objectif de cette recherche est d'Ă©valuer et de valider les dĂ©terminants de la qualitĂ© de l'ensemble des services perçue par les Ă©tudiants dans un Ă©tablissement d'enseignement supĂ©rieur privĂ© en Malaisie. Cette recherche est basĂ©e sur la combinaison de deux approches "inside-out" et "outside-in", ainsi que le modĂšle d'entrĂ©e de ressources de la qualitĂ© de l'Ă©ducation. Un total de 458 Ă©tudiants de premier cycle d'une universitĂ© privĂ©e en Malaisie ont participĂ© Ă cette recherche. Les rĂ©sultats ont rĂ©vĂ©lĂ© que le personnel de contact, l'accĂšs aux installations, le coĂ»t des cours offerts, les installations physiques de l'Ă©tablissement d'enseignement supĂ©rieur et le modĂšle dâentrĂ©es de ressources de la qualitĂ© de l'Ă©ducation sont positivement liĂ©s Ă la qualitĂ© de lâensemble des services perçue par les Ă©tudiants.Mots-clĂ©s:  qualitĂ© de service; qualitĂ© de l'Ă©ducation; qualiĂ© de service perçu
The âInside-outâ and âOutside-inâ Approaches on Studentsâ Perceived Service Quality: An Empirical Evaluation
Competition for student enrollment has intensified with the liberalization of the private higher education industry in Malaysia. This has prompted the higher private education institutions to pay more attention in assessing the overall studentsâ perceived service quality of the respective institution. The aim of this research is to evaluate and validate the determinants of the overall studentsâ perceived service quality for a private higher education institution in Malaysia, based on the combination of both the âinside-outâ and âoutside-inâ approaches. A total of 458 undergraduate business students from a private university in Malaysia participated in this research. The research found that contact personnel, quality of librarians, access to facilities, curriculum, staff responsiveness from the Division of Examinations and Awards, reputation of the tertiary institution and academic program, amount of recreational activities, and cost of courses offered were positively related to the overall studentsâ perceived service quality. Keywords: inside-out approach; outside-in approach; perceived service quality; Malaysi
Physicochemical and sensory analyses of high fibre bread incorporated with corncob powder
The primary objectives of the present work were to produce corncob powder (CCP) from corncobs and incorporate the CCP into bread formulation in order to develop high fibre bread, and to investigate the physicochemical and sensory properties of the produced high fibre bread (HFB). The corncobs were collected and washed before they underwent the grinding and drying processes. The obtained CCP was incorporated into the bread formulation in three different proportions (5, 10 and 20%) to partially substitute bread flour in the formulation. All three bread samples and the control (0% CCP in the formulation) were analysed to obtain their physicochemical and sensory properties. The incorporation of CCP significantly affected the texture, colour and volume attributes of the produced breads. Increasing the content of CCP in the formulation was found to be responsible for firmer, smaller and darker bread loaves as compared to the composite bread samples. The bread formulation incorporated with 10% CCP had the highest mean scores (7.00) of overall acceptability among all the other formulations, and it was comparable to the commercial breads in the current market
A Phase II Study of Pazopanib in Asian Patients with Recurrent/Metastatic Nasopharyngeal Carcinoma
Design and development of a handheld (platform) micro-fluidic chip device for rapid detection of nerve agent
150 p.With emerging threats of terrorism and chemical warfare become evident, a Handheld (Platform) Microfluidic Chip for Rapid Detection of Nerve Agent is very much needed to prevent major casualty. This would enable the governments and the relevant authorities to make an informed decision on site in a short period of time.Master of Science (Mechanical Engineering
The Impact of Resource Input Model of Education Quality on the Overall Studentsâ Perceived Service Quality
Studentsâ retention and their academic performance are influenced by the service quality provided by higher education institutions (Sander, Stevenson, King and Coates, 2000). As such, it is vital to identify the determinants of the overall studentsâ perceived service quality. The aim of this research is to evaluate and validate the determinants of the overall studentsâ perceived service quality in a private higher education institution in Malaysia, based on the combination of both the âinside-outâ and âoutside-inâ approaches as well as the resource input model of education quality. A total of 458 undergraduate business students from a private university in Malaysia participated in this research. The findings revealed that contact personnel, access to facilities, cost of courses offered, physical facilities of the tertiary institution and resource input model of education quality were positively related to the overall studentsâ perceived service quality. Keywords: service quality; education quality; perceived service quality RĂ©sumĂ©:  La mĂ©moire et la performance scolaire des Ă©tudiants sont influencĂ©es par la qualitĂ© des services fournis par les Ă©tablissements d'enseignement supĂ©rieur (Sander, Stevenson, King and Coates, 2000). Il est donc important d'identifier les dĂ©terminants de la qualitĂ© de l'ensemble des services perçue par les Ă©tudiants. Le objectif de cette recherche est d'Ă©valuer et de valider les dĂ©terminants de la qualitĂ© de l'ensemble des services perçue par les Ă©tudiants dans un Ă©tablissement d'enseignement supĂ©rieur privĂ© en Malaisie. Cette recherche est basĂ©e sur la combinaison de deux approches "inside-out" et "outside-in", ainsi que le modĂšle d'entrĂ©e de ressources de la qualitĂ© de l'Ă©ducation. Un total de 458 Ă©tudiants de premier cycle d'une universitĂ© privĂ©e en Malaisie ont participĂ© Ă cette recherche. Les rĂ©sultats ont rĂ©vĂ©lĂ© que le personnel de contact, l'accĂšs aux installations, le coĂ»t des cours offerts, les installations physiques de l'Ă©tablissement d'enseignement supĂ©rieur et le modĂšle dâentrĂ©es de ressources de la qualitĂ© de l'Ă©ducation sont positivement liĂ©s Ă la qualitĂ© de lâensemble des services perçue par les Ă©tudiants.Mots-clĂ©s:  qualitĂ© de service; qualitĂ© de l'Ă©ducation; qualiĂ© de service perçu
Allergic diseases of the skin and drug allergies â 2033. Metronidazole skin testing associated with systemic reaction
Failure of IT employment contracts.
As Singapore progresses towards the vision of IT2000, private and public sectors are exploring capabilities of information technology and re-engineering their business processes to achieve a leapfrog improvement. The use of IT has become a necessity in many industries. IT industry is playing a vital role in facilitating and transforming Singapore into an intelligent island. As technology based industry, the knowledge and competency of employees are crucial in all aspects of the business such as product innovation, consultancy service and other services. This study aims to distinguish common causes of dispute in IT employment by examining legal cases in the United States. There are guidelines and samples on various types of computer contracts for hardware acquisition transaction, software development, maintenance, system design and services. These contracts are between IT companies and clients. In employment contracts, IT companies face some concerns over distinctive IT related issues such as copyright and trade secret. IT companies also face other generic employment issues on non-competition restriction, compensation, lack of care and the status and entitlement of at-will employment. These employment issues need not necessarily be between employer and employee. Third parties such as ex-employer/newemployer or the govemment are often roped in the suit. This study highlighted the main obligations and rights of parties involved in the IT employment disputes. It also identified sex and age discriminationas an additional employment issue.Master of Business Administration (Management of Information Technology