The Process of Recruitment and Selection in a Developing Country: Case Study of a Bank in Bangladesh

The objectives of the study are to assess and evaluate its existing recruitment and selection methods and provide some suggestions that can help Basic Bank in future for utilizing human resources as a distinctive competency. Basic Bank is one of the significant public sector employers in Bangladesh, which needs a large number of qualified, high potential and committed staff to attain the organization’s goals effectively. The result of the study shows that Basic Bank discourages the employee referral based recruitment process and it relies more on external sources of recruitment. It is also found that this bank has an extensive selection process consisting of CV screening, employment tests, interviews and background checks. At the end of the study some suggestions are made to review the recruitment and selection policies of Basic Bank that will lead to higher employee retention and improved organizational performance

Interrelations between Quality of Work Life Dimensions and Faculty Member Job Satisfaction in the Private Universities of Bangladesh

In Bangladesh Quality of Work Life (QWL) is still a new concept to emerge, though four decades have passed since the phrase was first introduced. No initiative was taken to identify QWL in the private universities of Bangladesh in terms of the dimensions of QWL and their relationship with job satisfaction. Thus the study aims to investigate the interrelation between QWL dimensions and job satisfaction of faculty members in the private universities of Bangladesh through quantitative survey on 72 full-time faculty members. The survey is conducted based on a structured questionnaire designed with 5-point Likert-scale questionnaire. The sample includes 11 private universities. The correlation analysis reveals that all the dimensions of QWL are positively correlated with the job satisfaction of faculty members, which indicates that enhancement in the dimensions of QWL can lead to increased amount of job satisfaction in the private universities of Bangladesh. Keywords: Quality of work life, job satisfaction, private university, faculty members

Quality of work life (QWL) among the faculty members of private universities in Bangladesh: a gender perspective

Volume 3, Issue 2, July 201

Simulated patient\u27s feedback to improve communication skills of clerkship students

Background: The changing trends of the society and revisions to medical education have changed the way medical students are trained to adroitly care for patients hence, patient centered care has become need of today\u27s society and communication skills are imperative in developing patient physician relationship. Increasingly, simulations are being used to aid medical students to incorporate theoretical knowledge into practice. There are innumerable studies regarding communication skills in terms of reliability, validity and feasibility but no such study has been documented using simulated patient\u27s feedback in improving communication skills in Pakistan. The aim of this study is to explore whether simulated patients\u27 feedback improves the communication skills of undergraduate medical students.Methods: During a randomized control trail a group of eighty students in the final year clerkship at Al-Nafees Medical College have participated in pre-post Objective Structured Clinical Exam (OSCE) on communication skills. The students were selected through convenience sampling technique. Four Objective Structured Clinical Exam (OSCE) stations based on different scenarios of communication skills were developed. Each station of fifteen minutes duration was assessed by both simulated patients and faculty using a validated tool LCSAS (Liverpool Communication Skills Assessment Scale). The difference between the pre and post-tests of two groups was explored by applying independent t-test. Cronbach\u27s alpha was used to check the reliability of scores and effect size was calculated.Results: Results of this study have showed that there is significant improvement in communication skills after receiving feedback from simulated patients (p value ≤0.05) was observed. An overall Cronbach α = 0.83 on LCSAS reveal a high internal consistency and there was adequate demonstration of effect size(r = 0.8).Conclusion: The results on the scores of the students on the Liverpool Communication Skills Assessment Scale confirm that simulated patient\u27s feedback is essential to enhance the communication skills of the medical students. This study offers significant evidence towards successful conduction of a formal communication skills development initiative at Al-Nafees Medical College using simulated patient feedback during teaching and assessments

Identification of key factors responsible for Customer Satisfaction and Retention within Banking Sector

In recent years competition in the banking sector has increased with the entry of new banks and also because of foreign banks coming into India. All banks are devising strategies to attract more customers because an increase in the number of customers will increase the profitability of the bank as well as enhance the reputation of the bank. In order to retain the customers and attract new ones the main focus of the banks is on ensuring customer satisfaction. The study therefore has been conducted to compare the level of satisfaction and retention among customer of public, private and foreign sector banks (N=100). The findings of the research reveal that more customers within private and foreign sector banks were satisfied their banks in comparison to public sector banks. Further customer retention was also reflected by respondents of private and foreign sector banks

Service Quality and Customer Satisfaction of the Beauty-Care Service Industry in Dhaka: A Study on High-End Women’s Parlors

Volume 12 (2010-11

Identifying the Reliability and Validity of Hard and Soft HRM Measures: A Study on the Banking Sector of Bangladesh

The effectiveness of Human Resource Management (HRM) is based on the realization of two models of HRM – the ‘Hard’ model and the ‘Soft’ model, which are now widely practiced. No study was conducted in the context of Bangladesh. Thus, a valid and reliable measurement of Hard and Soft HRM is vital for managing human resources in changing competitive businessenvironments. This study explores HRM practices in the banking sector of Bangladesh in terms of these two categories. The results indicate that the scale used in the study is valid and reliable to conduct further studies. Descriptive statistics reveals that the banking sector of Bangladesh practices a combination of both Hard and Soft HRM. It is found that most employees of the banks of Bangladesh think that HRM practices and policies can increase employee motivation, satisfaction, commitment, and welfare. Many of the employees in fact consider the HRM practices and policies as fair and facilitating towards employee development

An Evaluation of the Quality of Work Life: A Study of the Faculty Members of Private Universities in Bangladesh

 In Bangladesh, Quality of Work Life (QWL) is still a new concept to emerge although four decades have passed since its inception. Very few initiatives have been taken to identify employee QWL in different sectors of Bangladesh (i.e. banking, hospitals, tobacco, schools, etc.) and the private higher education sector is still unexplored. Thus the current study aims to explore the perception of the faculty members of private universities in Bangladesh about their QWL. The study looks in detail at the prospects and problems of QWL and its related dimensions.A quantitative survey of 72 full-time faculty members from 11 private universities is conducted based on a structured questionnaire designed with a 5-point Likert-scale. First, avalidity and reliability test is conducted. According to the factor mean values, three most positively perceived QWL dimensions are social relevance of work life, safe and healthy working condition, and social integration in the work organization. Correlational analysis reveals a significant relationship between QWL and its dimensions. Several nonparametric t-tests are conducted to explore whether the QWL of the faculty members vary due to the differences in gender, faculty/department, education, job position, experience, and marital status. The results reveal significant differences about the perception of QWL exist in terms of gender and faculty/department of the university. At the end step-wise regression analysis reveals, social relevance of work life, adequate and fair compensation, and constitutionalism, are three dimensions of QWL which work as predictor variables to determine the QWL of the faculty members in private universities

MicroRNA: A Signature for Cancer Diagnostics

Various tools and techniques are being used for the diagnosis of cancer, but not a sole technique provides powerful result at the very early stages of cancer. This provides the need for type of tools which could detect cancer at early stages so that survival rate could be augmented. There are various diagnostic ways to identify cancer, but in each case, there are always circumstances to compromise on the sensitivity. In this framework, a new and more advanced approach of diagnosis for cancer is microRNA (miRNA). miRNAs are conserved regions among humans and animals, and their synthesis takes place in the nucleus and cytoplasm. There are several types of microRNAs that could be upregulated and downregulated in various cancers. A cancer cell could be identified by measurement of the expression pattern of miRNA. By examining the expression level for different types of cancers, miRNA can be used as biomarker for early detection of cancer in human beings

Prevalence of clinical spectrum of cutaneous adverse drug reactions in patients presenting at a tertiary care hospital in Pakistan

Introduction: Cutaneous adverse drug reactions (CADRs) are the most common adverse drug reactions reported in the literature. CADRs have resulted in disabling infirmities during hospitalization and complications following outdoor drug therapy. The pattern of CADRs and the responsible drugs usually changes with the introduction of newer drugs and evolving clinical practices. Moreover, several international studies showed variable prevalence, emphasizing the need for local data in light of different socioeconomic and demographic practices. Therefore, the purpose of this study is to evaluate the prevalence of adverse cutaneous drug reactions and identify the clinical spectrum and any potential risk factors.Methodology: The current study is a descriptive cross-sectional study conducted at Aga Khan University Hospital, Pakistan. One hundred ninety-three patients who met the study inclusion criteria were included. Data were collected from patients on a proforma after taking informed consent. Quantitative data were presented as simple descriptive statistics giving mean and standard deviation, while qualitative variables were presented as frequency and percentages. Effect modifiers were controlled through stratification to highlight the effect of these on the outcome variable. The post-stratification chi-square test was applied and the p-value of ≤0.05 was statistically significant.Results: A total of 193 patients who had cutaneous adverse drug reactions were included in the study. The mean age in this study was 47.78±8.33 years. One hundred eight (56%) were male and 85 (44%) were female. Out of 193 patients, 135 (69.9%), 50 (25.9%), 24 (12.4%), 12 (6.2%), 20 (10.4%), 11 (5.7%) and six (3.1%) had maculopapular rash, acneiform eruptions, Stevens-Johnson syndrome, erythema multiform, urticaria, fixed drug eruptions and toxic epidermal necrolysis, respectively.Conclusion: CADRs are a common clinical presentation and awareness and knowledge about their diagnosis and prevention is important. It can be assumed that in our local setup, the clinical trends and medications causing ADRs are strikingly similar to those found in other countries. Physicians commonly come across these cases and they should be well aware of the clinical spectrum of skin reactions to enable early diagnosis and management