The Impact of Individual, Job and Organizational Factors on Job Satisfaction and Turnover Intentions of Nurses

Work satisfaction and turnover intention are two important aspects regarding human resource in health service. The research was aimed to analyze the impact of individual, job and organizational factors on jobsatisfaction and turnover intention of nurses in the clinic “Balai Pengobatan Santa Familia” (BPSF), East Kalimantan. The research applied analytical observation method. Data were collected by interviewing nurses in the intensive care unit and in the nursing unit of BPSF. The research showed that most nurses was still in young age but with low commitment and high turnover intention. The workload and conflicts in BPSF was high. Moreover the work affiliation, compensation and work development tend to be low. This caused a low work satisfaction and high turnover intention. Through the application of the double linear regression statistic test, job design has significant impact on job satisfaction (Sig. 0,013, regression coefficient 2,037). The work affiliation and leadership have significant influence to turnover intention (Sig. 0,003, regression coefficient 0,906) as well as leadership (sig. 0,009, regression B= 0,895). This study concluded that job design and leadership had significant impact on job satisfaction and turnover intention. Meanwhile work affiliation did not impact both of them.Keywords: individual, job satisfaction, organizational, turnover intentio

Analysis of Service Gaps in Outpatient Polyclinic Using Customer Window

Patient complaints toward service at Undaan Eyes Hospital in 2015 amounted to 9 complaints, and has not yet reached target set by the hospital which was equal to 0 complaints. Therefore, the purpose of this research is to analyze gaps in expected service and perceived service of responsiveness, reliability and emphatyat UndaanEyes Hospital. This research was an analytic observational survey and to be analyzed by customer window. Sample were in equal to 98 people and collected by systematic random sampling. The result showed from the analysis of the customer windowwas that some aspects in service are in quadrant A or Attention, which patient expected service higher than perceived service. Some aspects that were in Attention quadrant, are: waiting time > 30 minutes, speed of service delivery was slow and lack information. It can be concluded that some of the things that are in quadrant A or Attention is a strategic issue that must consider and resolve byUndaan Eyes Hospital to meet the expectations of patients

Consumer Behavior Analysis in Inpatient Obstetrics Gynecology Surabaya Islamic Hospital

Bed Occupancy Rate in Maternity Ward Surabaya Islamic Hospital during the past three years did not meet the Ministry Of Health standard. This study analyzed consument behavior of Surabaya Islamic Hospital as recomendation in increasing the utilization of its maternity ward. This was an observational research with case control design. The sample was consisted of cases and controls in 1:1 ratio (36 cases and 36 controls). Sample of cases was the patients of Arofah Room Surabaya Islamic Hospital. Control samples was the mother who resides in the same area of cases residence and did not bear in Surabaya Islamic Hospital. The results showed there are different types of work (p = 0,004), family income (p = 0,046), perception of pregnancy and childbirth (p = 0,004), perception of the facility (p = 0,022), perception about normal delivery rates (p = 0,048) and caesarean delivery rates (p = 0,032), work activities (p = 0,030), and satisfaction between cases and controls. Management of Surabaya Islamic Hospital need to create doctors and midwives service differentiation, labor rates rationalization, midwives and health centers partnership, ambulance shuttle services, and also public promotion about operating hours, birth rates, and package delivery.Key words: consumer behavior, perception, utilization of inpatient obstetrics gynecolog

Difable Children Utilization Determinants Of Public Health Center

People with disability are the largest minority group. WHO informs that the group mostly stay in developing country and one third of them are children. People with disability reported to have less access to health care thancommon society. The objective of this study was to describe the factors possibly influencing the primary health care access of children with disability in Gubeng and Mulyorejo subdistrict, Surabaya, as the one of region in EastJava that reported to have not been accomodate the needs of disabled people. It was cross sectional study with observasional approach. Participants of this study were 160 children with disability along with their parents that choosen by purposive sampling. Half of population were visited and among them obtained 44 samples. The results showed that the variables significantly related to the access of primary health care were the kind of disabilty, activity of daily living value, distance between the house and health care, transportation, parents income, health cost and transportation cost. Either individual or environtmental factor could be known as thefactor that related to the access of health care in children with disability

Model Prediksi Penyakit Ginjal Kronik Menggunakan Radial Basis Function

Penyakit ginjal kronik adalah suatu sindrom klinis. Penyakit ini disebabkan oleh penurunan fungsi ginjal yang bersifat menahun, progresif, bersifat persisten, dan irreversibel. Diagnosa dini diperlukan agar penderitanya tidak mengalami infark ginjal atau kematian mendadak. Pencegahan dapat dilakukan melalui prediksi yang tepat. Penelitian Prediksi Penyakit Ginjal Kronik pada saat ini telah dilakukan oleh beberapa peneliti. Namun peningkatan akurasi diperlukan untuk menunjang tugas dan fungsi tenaga medis dalam menegakkan diagnosa. Saat ini tingkat akurasi model penelitian sebelumnya baru mencapai 91.71 %. Guna meningkatkan akurasi tersebut penelitian ini menggunakan pendekatan Radial Basis Function. Eksperimen dilakukan dengan parameter uji iterasi 500 - 10000 dan konstanta pembelajaran antara 0.15- 0.3. Dari uji coba tersebut didapatkan hasil yang lebih baik daripada penelitian sebelumnya, yakni sebesar 93.75% pada konstanta pembelajaran 0.2 dan iterasi 200

Model of Quality Management System Using Malcolm Baldrige Criteria in Nursing Education in Surabaya

Introduction: Most of the quality of Nursing Education in Surabaya is still at the low level. It is due to the fact that the process and job performances which have not been integrated yet, systematic and fl exible which are in line with the capacity of the organization and the needs of graduates. This study aims to develop a model of quality management systems of Nursing bachelor's degree program based on the Malcolm Baldrige Criteria For Performance Excellence. Method: The method used is a cross sectional survey design. This research was conducted with a sample of eight institutions and twenty four of respondents. The data was collected by means of interviews, questionnaires and documentation. Analysis of the data used Partial Least Square (PLS). Result: The results showed that 1) leadership affects the study program as well as the profi le that affects job performances; 2) Leadership affects the strategic planning as well as the strategic planning that affects focus of Human Resources. In addition, the focus of human resources affects the focus process and fi nally affects job performances as well; 3) customer focus affects leadership as well as leadership affects strategic planning. As the impact, strategic planning affects focus of human resources and it affects similarly on the focus process and fi nally affects job performances; 4) All variables are affected by measurements, analysis and knowledge management, except in strategic planning. Discussion: Based on the above results, the model of quality management system can be developed by using the Malcolm Baldrige criteria for the purpose of increasing the quality of Nursing Study Program. On the other hands, this model can be used as a reference of the organization at the level of Nursing Study Program (Strategic Business Unit) to restructure the performance of the college in global competition