Participative enterprise modelling for balanced scorecard implementation

Balanced Scorecards (BSC) have been established as a valuable and practicable instrument addressing major management problems in organisations. BSC are commonly IT-supported and found a conceptual basis for management information systems. They are often applied to IT-Controlling, and they are also repeatedly applied to specify requirements towards the corporate IT architecture. However, BSC implementation often struggles when it comes to discovering and documenting organisational knowledge that is not easily accessible or not of sufficient quality. On the other hand, Enterprise modelling (EM) seeks to solve organisational design problems in, for instance, business process reengineering, strategy planning, enterprise integration, and information systems development. Here, participative EM methods lead to improved quality as well as to consensus and to increased acceptance of the business decisions. At this juncture, participative EM can support BSC implementation projects that comprise activities requiring the discovery and documentation of organisational knowledge that is not easily accessible or not of sufficient quality. For that reason, the aim of this paper is to integrate participative EM approaches, taking Enterprise Knowledge Development (EKD) as an example, and BSC implementation. In order to operationalise this conceptual improvement, we will perform a stepwise analysis of BSC implementation processes and identify shortcomings that are able to be addressed with the help of participative enterprise modelling

Capability Driven Development: An Approach to Designing Digital Enterprises

The need for organizations to operate in changing environments is addressed by proposing an approach that integrates organizational development with information system (IS) development taking into account changes in the application context of the solution. This is referred to as Capability Driven Development (CDD). A meta-model representing business and IS designs consisting of goals, key performance indicators, capabilities, context and capability delivery patterns, is being proposed. The use of the meta-model is validated in three industrial case studies as part of an ongoing collaboration project, whereas one case is presented in the paper. Issues related to the use of the CDD approach, namely, CDD methodology and tool support are also discussed

On the Influence of Tools on Collaboration in Participative Enterprise Modeling – An Experimental Comparison between Whiteboard and Multi-Touch Table

The paper presents an experiment about the influence of the modeling tool on group work in the context of enterprise modeling. A goal modeling task was set where three groups of three persons worked with a whiteboard, and three groups of three persons worked with a multi-touch table. Comparisons of working styles between the two tools indicate that multi-touch tables promote parallel working and that a team member’s position plays a role in taking on certain tasks. Whiteboard users may more easily lose track of what teammates are doing

Capability Driven Development of Context-aware Enterprise Applications – Challenges, Approach and Experiences

Enterprises are facing the need to adapt their businesses according to various situations in which their applications need to be used. To answer this challenge an EU FP7 project “Capability as a Service in digital enterprises” (CaaS) has been initiated. The aim of CaaS is to support the capture and analysis of changing business context in the design of information systems (IS) using the capability notion. Capability is seen as the ability and capacity that enables an enterprise to achieve a business goal in a certain context. The key rationale behind a capability driven approach is to capture the dependence of organizational and IS designs on application context and to provide explicit support for run-time adjustments according to changes in the application situation. The CaaS project is developing a methodology and a tool environment for capability driven development. We envision to further advance the service oriented paradigm and to develop context aware business capabilities by using Enterprise Modelling techniques as a starting point of the development process, capability design patterns for reuse of best practices, as well as composition of required capabilities and algorithms for run-time adjustment. This talk will address the main principles of the capability driven development methodology, as well as present the current experiences of capability design in three use case companies of the CaaS project – SIV AG (Germany) for business process outsourcing, Fresh T Limited (UK) for compliance management, and Everis (Spain) for capability management in e-government platforms

Lessons from Facilitating Participatory Enterprise Modeling (Keynote)

Enterprise Modeling (EM) has become a widespread activity in enterprises. Strategy development, business process mapping, requirements engineering, product development, enterprise architecture management, information system design are just a few examples of organizational activities that benefit from a model-based way of working and knowledge representation in the form of models. EM helps addressing organizational development from a number of perspectives, such, strategy (goals, challenges, opportunities, capabilities), business operations (processes, actors, resources), information (business concepts, products), information technology (requirements, components), etc. However, to develop efficient solutions and to ensure their fit in the organization all of these perspectives need to be analyzed in an integrated way. Furthermore, EM activities often require involving groups of people, i.e. the models are created in a participatory way. To be efficient, such participatory EM sessions need the support of dedicated persons who know how to organize a modeling project and modeling sessions, how to manage discussions during a modeling session, and what aspects influence the success and efficiency of modeling in practice. This talk will address a number of lessons learned from managing modeling projects and facilitating participatory EM sessions. More specifically, we will focus on the critical success aspects of the EM process, stereotypes of actor behavior in modeling sessions and modeling projects, as well as, patterns and anti-patterns of EM project management

A Repository for Pattern Governance Supporting Capability Driven Development

Patterns have a great potential for improving various aspects of Information System (IS) designs by reuse. While they have been routinely used for conveying reusable design solutions in books and knowledge repositories, there is an ongoing debate about their impact in practice. This is due to the fact that insufficient efforts are devoted to elaborating effective solutions for eliciting and documenting patterns, evaluating them, tracing IS designs back to the applied patterns, and assisting the designer in choosing the right pattern in a given contextual situation. These tasks need to be supported by advanced pattern repositories that are able to manage patterns at runtime. The article presents the usage of a Capability Pattern Repository (CPR) in support of an approach for design and delivery of context dependent IS, namely, Capability Driven Development (CDD). The CPR together with CDD provides a tool and a method that support pattern governance for addressing both the design and run-time of IS. The described approach is not bound to CDD and can be adapted to support different types of patterns and development methodologies