Servitized Enterprises for Distributed Collaborative Commerce

Servitized Enterprises for Distributed Collaborative Commerce: 10.4018/jssmet.2010010105: Agility and innovation are essential for survival in today’s business world. Mergers and acquisitions, new regulations, rapidly changing technolog

Emerging Digital Frontiers for Service Innovation

This paper examines emerging digital frontiers for service innovation that a panel discussed at a workshop on this topic held at the 48th Annual Hawaii International Conference on System Sciences (HICSS). The speakers and participants agreed that that service systems are fundamental for service innovation and value creation. In this context, service systems are related to cognitive systems, smart service systems, and cyber-physical systems and depend on the interconnectedness among system components. The speakers and participants regarded humans as the central entity in all service systems. In addition, data, they saw personal data in particular as key to service systems. They also identified several challenges in the areas of cognitive systems, smart service systems, cyber-physical systems, and human-centered service systems. We hope this workshop report helps in some small way to cultivate the emerging service science discipline and to nurture fruitful discussions on service innovation

Simulating student programmers

A cognitive model of student programmers is presented. The model is based on protocol studies of students writing Pascal programs, and is implemented in a computer simulation program. The claim of this paper is that a computational cognitive model of student program generation fits within a generate-test-and-debug (GTD) problem solving architecture in which impasse/repair knowledge plays a key role. The claim is supported by showing how the model provides a useful descriptive account of the way students write alternative programs

Service Systems Implementation

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.https://digitalcommons.tacoma.uw.edu/business_books/1001/thumbnail.jp

Service and Science

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science

Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems

Purpose – Three frameworks are used to analyze multilevel governance in complex human systems, such as nations, states, cities, universities, hospitals, hotels, homes, or nested, networked holistic service systems, which provision ―whole service‖ to the people inside them. The three frameworks are: Service Science (SSME+D), Viable Systems Approach (VSA), and Institutional Analysis and Development (IAD). IAD is a mature framework, and its originator shared a 2009 Noble Prize for work on governance of commons. Our purpose is to expand awareness of IAD in the service research community. Methodology/approach – Each framework introduces a focal building block, service systems (SSME+D), viable systems (VSA), and polycentric systems (IAD), which can be compared and contrasted to help enhance analytic and design frameworks for complex human systems. Findings – There are still many areas of knowledge that the service research community needs to incorporate to provide the ―big tent‖ needed to make progress understanding complex business and societal systems, where local optimization rarely leads to global optimization. Practical implications – Service researchers benefit from improved frameworks to analyze/design complex human systems that (1) can integrate across diverse disciplines, systems, cultures, (2) improve multilevel governance making it more likely that local optimizations contribute to global resilience and sustainability, (3) move beyond dyads, be they customer to provider, or even business to business, and analyze nested, networked systems in the wild, as Ostrom has done with IAD. Originality/value – Evert Gummesson inspired us to think about service network theory, and break down silos to connect with frameworks such as Ostrom’s IAD

Introduction of Service Systems Implementation

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science

Introduction of the Science of Service Systems

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science