'Reclaiming the criminal' : the role and training of prison officers in England, 1877-1914

This article examines the role and training of prison officers in England, between 1877 and 1914. It is concerned with the changing penal philosophies and practices of this period and how these were implemented in local prisons, and the duties of the prison officer. More broadly, this article argues that the role of the prison officer and their training (from 1896) reflect wider ambiguities in prison policy and practice during this period

Anomalous behavior of spin wave resonances in Ga_{1-x}Mn_{x}As thin films

We report ferromagnetic and spin wave resonance absorption measurements on high quality epitaxially grown Ga_{1-x}Mn_{x}As thin films. We find that these films exhibit robust ferromagnetic long-range order, based on the fact that up to seven resonances are detected at low temperatures, and the resonance structure survives to temperatures close to the ferromagnetic transition. On the other hand, we observe a spin wave dispersion which is linear in mode number, in qualitative contrast with the quadratic dispersion expected for homogeneous samples. We perform a detailed numerical analysis of the experimental data and provide analytical calculations to demonstrate that such a linear dispersion is incompatible with uniform magnetic parameters. Our theoretical analysis of the ferromagnetic resonance data, combined with the knowledge that strain-induced anisotropy is definitely present in these films, suggests that a spatially dependent magnetic anisotropy is the most likely reason behind the anomalous behavior observed.Comment: 9 pages, including 6 figure

Customer emotions in service failure and recovery encounters

Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences