Exploring the Role of Employee Age in Improving ICT Adoption Projects: Lessons Learned from Enterprise System Practitioners

This study aims to investigate the role of employees’ age in improving ICT adoption projects. In doing so, the current study draws from the opinions of enterprise systems (ES) practitioners collected during an exploratory research in Poland. The discovered recommendations for improving ES adoptions have been categorized into a two-level taxonomy and then analyzed from the respondent age perspective. The main findings suggest that the strong points of older workers involve their people-oriented approach to various issues connected with system, training, provider, and project preparation. However, on the other hand, the elderly need training on modern management techniques and ICT, which would reduce differences in their perception of the implementation process- and system-related areas as compared to younger workers. The awareness of strong and weak points of the elderly in the context of their experience with ES and eliminating shortcomings should contribute to their greater digital inclusion

Determinants of Enterprise System Adoption across the System Lifecycle: Insights from a Transition Economy

This study’s goal is to investigate the determinants of enterprise system (ES) adoption projects across the system lifecycle in transition economies. On the basis of research conducted among ES practitioners in Poland, an example of a transition economy, the analysis revealed 29 determinants of ES adoptions and examined their changing criticality across the system lifecycle. In doing so, this study adopted a holistic approach where determinants are understood as both critical success factors and barriers. While investigating determinants across the system lifecycle, the analysis employed the Cooper and Zmud’s six-stage model of IT diffusion. The main results suggest that over time determinants shift from issues connected with management personnel towards system-related issues. The findings also suggest that infrastructure, people’s knowledge and attitudes have a greater significance in transition economies than in developed countries. At the same time, ES practitioners from transition economies pay much less attention to BPR

Rethinking Critical Success Factors for Enterprise System Adoption: The Case of a Transition Economy

This study’s goal is to investigate and better understand critical success factors (CSFs) for enterprise system (ES) adoption. The research setting embraces ES adoptions conducted in Polish companies, therefore it focuses on a transition economy environment. On the basis of research conducted among more than a hundred Polish companies that had adopted ES, an analysis based on grounded theory revealed 20 CSFs grouped into 4 categories. Next, a stakeholder analysis of discovered CSFs allowed us to propose stakeholder groups, the evaluation of their importance and relationships. Achieved results were compared with the findings of prior research conducted in developed and developing economies. The main results suggest that CSFs for ES adoption in transition economies are first and foremost people-related. The article concludes with the discussion of further research

Understanding Project Team Composition in Enterprise System Adoption: Preliminary Findings from a Field Study

This study’s goal is to investigate and better understand the issues connected with project teams’ building in enterprise system (ES) implementation. The analysis builds on two-phased research conducted among two groups of enterprises introducing ES into their organizations. The investigated issues include the project team composition, the involvement of a system provider’s representatives, project manager’s characteristics, and the composition of a steering committee. The defined issues were investigated in an exploratory manner during the first phase of the study. Next, in the second phase, this study seeks to discover their impact on the ES adoption success using multiple regression techniques. The main findings suggest the importance of a complete implementation team building and the necessity of keeping a high status of the project by appointing people holding high managerial positions within the company. Finally, recommendations regarding the implementation team composition conclude the paper

Defining Seniors’ Value-based Objectives for ICT-supported Governmental Elderly Care Services: Preliminary Lessons from Poland and Sweden

ICT-supported governmental elderly care services are often introduced in an ad-hoc, technology-driven manner, which results in a low level of acceptance by seniors. The current paper aims to address this shortcoming by applying a Value-focused thinking (VFT) approach to investigate value-based objectives of older adults. The presented solution is based on the interviews with seniors (65-85) in Poland and Sweden, two countries with very diverse approaches to governmental elderly care services. The designed research approach includes the analysis of the data gathered following the VFT approach, comparison of findings across the two countries, definition of fundamental and means objectives of seniors, and formulation of recommendations regarding strategies for the implementation of governmental elderly care services. The preliminary findings suggest that using VFT is promising in the identification of value-based objectives that can be included in policies guiding ICT-supported elderly care services

INTERGENERATIONAL TENSIONS IN ICT ADOPTION FOR INDEPENDENT AND HEALTHY AGEING: PRELIMINARY INSIGHTS FROM A VALUE-FOCUSED THINKING STUDY IN POLAND AND SWEDEN

Current literature highlights the importance of understanding intergenerational tensions that arise in the context of implementation of ICT for independent and healthy ageing. The current study aims to explore tensions between value-based objectives emphasized by seniors and younger adults in the context of ICT for independent and healthy ageing in Poland and Sweden. Value-based objectives were identified by applying the value-focused thinking approach. By comparing the identified objectives between young adults and seniors, we found several significant tensions, both in Poland and Sweden. In particular, we found that young adults might perceive seniors as a fragile and passive group, which clashes with how seniors perceive themselves. The analysis also revealed several areas of agreement, e.g. with Polish young and senior respondents unanimously emphasizing improvement of seniors’ health condition and ICT usefulness for families, and Swedes agreeing upon the importance of seniors’ autonomy, social contact, and equal access to digital solutions

Understanding Drivers for Acceptance and Use of Digital Care Services for Seniors: Learning from a Value-Focused Thinking Study in Poland and Sweden

In order to maximize sustainability of digital services for seniors, the opinions of the main stakeholders and the broader context of independent and healthy ageing should be taken into consideration. Therefore, we applied a Value-focused thinking (VFT) approach to understand values held by seniors in the context of implementation of ICT for independent and healthy ageing. To this end, we conducted interviews with seniors in Poland and Sweden, which are countries with very diverse approaches to digital care services (DCS). Based on the interviews with seniors, we discovered 7 common fundamental objectives and 11 means objectives supporting the fundamental goals with varying understanding depending on a country, which allowed us to discuss the drivers for acceptance and use of DCS for seniors