Ügyfélkapcsolat menedzsment rendszerek nyílt forráskódú szoftverekkel

The object of this study is a comprehensive review of the open source customer relationship management (CRM) systems. The open source softwares have become one of the most important trends in the software industry recently. Similarly, the CRM systems are applied more increasingly in several fields of economy. The CRM is not merely a subsequent software technology and application in the field of Business Intelligence, but rather a novel, comprehensive customercentric approach to an organization’s philosophy in dealing with its customer for the sake of realization of short- and long-range business target contrary to the traditionally widespread productcentric approach. Following a short synopsis of the theoretical and practical aspects of the CRM systems we analyse the scope of CRM-supported business activities and processes, then the actual market forecasts and the range of the effective and potential users of the proprietary and open source CRM solutions. We make an attempt to give a general overview of the advantages and disadvantages of applying open source CRM software solutions including the discussion of user benefits and costs and the applied software technologies

Assessment of the effects of urbanization on trace elements of toe bones

Amphibians, particularly frogs and toads, are increasingly used as bioindicators of contaminant accumulation in pollution studies. We developed an analytical technique to analyse their elemental contents based on a small amount of toe bone samples. This method is environment-friendly as, unlike traditional methods, it is not necessary to kill animals during sampling. Using this technique, we explored the effects of urbanization on the elemental contents of toe bones. Bufo bufo specimens were collected from an urban and two rural ponds. The ratios of Ca and P at the ponds were: 20.5% Ca and 14.6% P at the urban pond and 30.4% and 29.6% Ca, 22.4% and 21.7% P at the rural ponds, respectively. For the other elements, the following percentage ratios were found: 0.7% B, 0.3% Mg and 0.06% Zn at the urban pond and 1.1% and 0.4% B, 0.4% Mg and 0.05% Zn at the rural ponds, respectively. Canonical discriminant analysis indicated the separation of the urban and the rural ponds based on the elemental concentrations of toe bones. Significant differences were found between the concentrations of Ca, P, Mg, B and Zn at the urban and the rural ponds ( p <0.05). Anthropogenic activity was found to have effects on the elemental contents of toe bones in the urbanized area. Our study also demonstrated that the developed method was appro- priate for the elemental analysis of small samples to assess the effects of urbanization

Discrete and Continuous Caching Games

Alpern's Caching Game is played by $2$ players. Player $1$ is a squirrel, who is hiding his $d$ nuts in $n$ different holes, with the restriction that he can only dig down a distance of $1$ metre altogether. After that, Player $2$ wants to find all the nuts, and she is allowed to dig down a distance of $k$ metres altogether. Player $2$ wins after finding all the nuts, if she fails then the squirrel wins. We investigate a discrete version of the game, finding strategies and statements for both smaller and general values of $n,d,k$. In particular, we answer a question of P\'alv\"olgyi, by exhibiting an example, where the value of the game can change depending on which nut the squirrel reveals, when he has multiple options in the discrete game. We also investigate and invent other continuous versions of the game, one of them having a connection to the Manickam-Mikl\'os-Singhi Conjecture.Comment: 22 pages, 8 figure

Spin gap and Luttinger liquid description of the NMR relaxation in carbon nanotubes

Recent NMR experiments by Singer et al. [Singer et al. Phys. Rev. Lett. 95, 236403 (2005).] showed a deviation from Fermi-liquid behavior in carbon nanotubes with an energy gap evident at low temperatures. Here, a comprehensive theory for the magnetic field and temperature dependent NMR 13C spin-lattice relaxation is given in the framework of the Tomonaga-Luttinger liquid. The low temperature properties are governed by a gapped relaxation due to a spin gap (~ 30K), which crosses over smoothly to the Luttinger liquid behaviour with increasing temperature.Comment: 5 pages, 1 figure, 1 tabl