The influence of brand effect on slogan‘s memorability

Purpose: The main aim of this article is to examine the influence of consumers’ brand effect on their ability to remember brand slogans. Design/Methodology/Approach: An empirical quantitative study was carried out via an online questionnaire, analyzing 370 real costumers of three telecom B2C service providers in Portugal. Findings: The results tend to indicate to not corroborate the positive influence of brand effect on brand slogan memorability. However, it was also found evidence to raise doubts on the absence of the relationships, since some components of brand effect had a positive impact on slogan recognition in some of the brands studied. Practical implications: Brands might consider focusing on other dimensions besides brand effect, if their aim is to increase brand and slogan awareness. However, since some contradictory results were verified, managers should not view that implication as a golden rule for management and branding decisions. Originality/Value: The main contribution of this study is to shed a light on a relation not yet sufficiently explored in previous studies related to slogan’s effectiveness.peer-reviewe

A ideologia do “verde” e o marketing

O presente artigo pretende, fundamentalmente, ajudar a esclarecer a relação entre a "ideologia do verde" e 0 marketing empresarial. A título introdutório também procuraremos tecer algumas considerações sobre a relação entre as quest6es ambientais e outras vertentes do marketing (para além da vertente empresarial). Uma vez que este artigo se destina a ser publicado numa revista de cariz vincadamente jurídico (e aos juristas e dirigida), procuraremos não entrar em discuss6es demasiadamente técnicas. Também para isso tentaremos não recorrer a um tipo de linguagem demasiadamente específico utilizado na gestão e no marketing. Sendo este um artigo generalista e de caracter introdutório, dividimos a sua estrutura em quatro grandes divis6es. Na primeira divisão tentaremos introduzir o conceito de gestão e o conceito de marketing empresarial. Nesse momento, a nossa principal preocupação será esclarecer algumas perceções erradas que o publico em geral detém relativamente ao conceito de marketing. Na segunda divisão introduziremos, de forma breve, a referida "ideologia do verde", cujo desenvolvimento e maturação temos vindo a presenciar nos últimos anos. Na terceira divisão cruzaremos e aplicaremos os conhecimentos relacionados com marketing empresarial lucrativo e com gestão (explanados na primeira divisão) com matérias propinas da "ideologia do verde" (afloradas na segunda divisão). Na última grande do artigo divisão procuraremos introduzir e explorar brevemente algumas das possíveis interações entre as temáticas ambientais e outros ramos do marketing (ramos para além do marketing empresarial com fins lucrativos)

Marketing relationship databases as a customer loyalty builing tool in small companies: their potencial and generic principles

O objectivo-base deste artigo é demonstrar que a existência e a utilização de bases de dados relacionais de marketing podem e devem desempenhar um papel essencial ao nível da fidelização de clientes em pequenas empresas. Para tal, a metodologia que seguiremos consistirá numa abordagem descritiva teórico-prática que procurará: clarificar o que entendemos por bases de dados relacionais em marketing; explicar a importância actual da existência e da utilização dessas bases de dados, focando atenções no contexto da fidelização de clientes no caso de pequenas empresas e, consequentemente, propor alguns aspectos genéricos que a criação e gestão da maioria dessas bases de dados deverá conter e seguir em tais situações.This paper’s main objective is to demonstrate that marketing relationship databases can have significant importance on customer loyalty in small business. Therefore, the methodology adopted consists on a descriptive theoretical and pragmatic approach. Such methodology will try to: clarify the marketing relationship database concept; explain the actual importance of such databases existence and utilisation in customer loyalty activities, focusing on small companies cases; suggest some generic elements ad principles to be considered in the construction and management of such databases

The relevance of shopper marketing touchpoints : an empirical study on wine choice in restaurants

Shopper marketing is a relatively new approach that calls for an examination of potential influences that can be triggered in several touchpoints along the entire path-to-purchase customers’ journey. The present study is carried out on that context, aiming to understand if the attributes considered by wine customers in restaurants are influenced by a touchpoint. For that purpose, an empirical quantitative study was conducted, with face-to-face interviews in restaurants to a target population of 663 wine customers. Results show that most attributes with highest importance-levels (“wine color”; “wine region”; “certified wine region”) were positively influenced by only one touchpoint related to previous consumption experience. The attribute “brand” was influenced by several touchpoints, evidencing that managers should not aim to simplify the shopper marketing management by acting only on few touchpoints.peer-reviewe

The influence of brand affect on slogan‘s memorability

info:eu-repo/semantics/publishedVersio

The influence of customer retention time on slogan recall and recognition : an empirical study

Authors are grateful to the anonymous participants in the study and their responses to the survey. The authors also acknowledge the support from the affiliation institutions IPS and CEFAGE-UE.This research intends to explore some of the roots that might influence the effectiveness of slogans. The specific aim of the study is to examine the relationship between the customer retention time and the recall and recognition of brand slogans. This is as an important issue to be studied on branding, because no previous studies were found, and the better understanding of such relationship will help on deciding which marketing mix elements should be managed in order for the brands to obtain a more memorable and stable position in the consumers’ mind. An empirical quantitative study was conducted with an online survey research method employed to collect data from 370-real consumers of three B2C brands in telecom industry. The results revealed that customer seniority (retention time) did not significantly influence slogan recall nor recognition.peer-reviewe

Shopper marketing implications on communication strategies and actions

Comunicação apresentada em 15th IAMB Conference, LisboaShopper marketing is an international recent concept and approach to marketing. Since shopper marketing is in the early stages of development, it is also an emerging research field, and consequently questions and challenges acrossall the marketing-mix variables are emerging. This paper addressesshopper marketing implications on one of those variables – communication.Specifically, the purpose of this paper is to study the implications of the shopper marketing approach on marketing/brand communication, focusing on point-of-purchase (POP) communication strategies and actions. In order to address that purpose, an expert opinions qualitative study was conducted, gathering primary data from fourteen shopper marketing experts, following a snowball sampling technique.The results confirm the literature review and complement it, providing explanations and adding elements that might help towards a more effective marketing communications management, particularly at the POP

The Impact of YouTube and TikTok Influencers in the Customer Journey: An Empirical Comparative Study Among Generation Z Users

Trabalho apresentado em 2022 International Conference on Marketing and Technologies (ICMarkTech’22), 1-3 dezembro 2022, Santiago de Compostela, EspanhaThe present paper aims to analyse the impact of YouTubers and TikTokers influencers in the customer journey phases, among Generation Z users. To do so, a quantitative deductive empirical study was carried out. The respective data collection was made via an online questionnaire survey, obtaining a valid sample of 529 participants. The results show that both type of influencers might influence the customer journey, but mainly in the first stages of the process. It was also found that YouTubers tend to have a higher influence in each of those stages than TikTokers. Although the topic of social media influencers is growing significantly and has already been studied, no similar study was found addressing separately the stages of the customer journey decision-making process, neither comparing influencer of both platforms in that contextN/

Shopper Centric Category Management in Convenience Stores: a Qualitative Study

The literature shows that category management is an important concept and tool for retailers and suppliers, but that there is a trend to move to a more shopper-centric category management approach, linked to the shoppermarketing approach. However, the knowledge on this issue is scarce on some retailing sectors, like convenience stores. The present study is focused on convenience stores, with the main purpose of finding out to what extent non-major food retailers successfully adopt a shopper-centric category management. The study is relevant in order to evaluate if a more shopper-centric approach is adequate to smaller companies/stores. To accomplish that goal, an exploratory qualitative study was conducted among convenience store retailers and suppliers. Six semistructured face-to-face interviews were conducted with Commercial Directors and Trade Marketing Managers. This data was complemented with thirteen interviews with shopper marketing experts. The data was analyzed using thematic content analysis technique, identifying themes, categories, subcategories, units of meaning and relations. The results revealed that convenience store retailers use some of the principles and techniques of the shopper-marketing and shopper-centric category management approaches, which they do in a non-standardized and non-formal approach or process. Their suppliers (the manufacturers) do it in a more formal and structured manner, probably as a result of previous interaction with major supermarkets chains. Both direct and indirect evidences of a shopper-centric approach were found, which, however, were slight, discrete and not formal

Exploring shopper marketing approach implications on brand communication at the point-of-purchase: an expert’s opinion qualitative study

Shopper marketing is a recent approach to marketing. Since shopper marketing is in the early stages of development, it is also an emerging research field and, consequently, questions and challenges to this approach are emerging across all the marketing-mix variables. This paper addresses the implications of adopting a shopper marketing view on the communication variable. Specifically, the purpose of the research is to study the implications of the shopper marketing approach on brand management, focusing on communication strategies and actions at the pointof- purchase. In order to address that goal, an expert’s opinion qualitative study was conducted, gathering primary data from thirteen shopper marketing experts, using a two-stage sampling – judgmental and snowball techniques. The results are consistent with the literature review and complement it, providing explanations and adding elements that might help towards a more effective marketing communications management, particularly at the point-of-purchase