BUILDING A RELATIONSHIP WITH THE CUSTOMER: A CRM VERSUS A QM PERSPECTIVE

Customer relationship management (CRM) and quality management (QM) both define the customer as being the focus of all business activities. The question arises on how these two concepts work together. In the change defined environment, where getting aheadrelationship marketing, customer relationship management, quality management, customer centric approach

Sea Ice Field Analysis Using Machine Vision

Sea ice field analysis has motivation in various areas, such as environmental, logistics or ship maintenance. Among other methods, local ice field analysis from ship-based visual observations are currently done by human volunteers and therefore are liable to human errors and subjective interpretations. The goal of the thesis is to develop and implement a complete process for obtaining dimensions, distribution and concentration of sea-ice floes, which aims at assisting and improving part of the aforementioned visual observations. Such process involves numerous, organized steps which take advantage of techniques from image processing (lens calibration, vignetting removal and orthorectification), robotics (transformation frames) and machine vision (thresholding and texture analysis methods, and morphological operations). An experimental system setup for collecting the required information is provided as well, which includes a machine vision camera for image acquisition, an IMU device for determining the dynamic attitude of the cameras with respect to the world, two GPS sensors providing a redundant positioning and clock data, and a desktop computer used as the main logging platform for all the collected data. Through a number of experiments, the proposed system setup and image analysis methods have proved to provide promising results in pack ice and brash ice conditions, thus encouraging further research on the topic. Further improvements should target the accuracy of ice floes detection, and over and under-segmentation of the detected sea-ice floes

ASPECTS OF UTILIZATION OF SINTERED BASALT PARTS IN MACHINE BUILDING

Experimental wearing tests with parts from sprinklers, harvesters, cereal, hay and straw gathering machines demonstrated that the use of sintered basalt in machine building contributed to a twofold-threefold decrease of energy, brass, graphite, cast iron and aluminium consumption, along with much steadier technological quality indices. The diffraction lines of natural rocks and, then, those of sintered basalt parts were analysed using diffractometric investigation methods. The diffractograms examined verified the factors that contribute to the wear resistance modification, and the necessity of varying the technologies for shaping and mechanical processing of parts in connection with calcination and sintering heat treatment

An Analytical Description of Spin Effects in Hadron-Hadron Scattering via PMD-SQS Optimum Principle

In this paper an analytical description of spin-effects in hadron-hadron scattering is presented by using PMD-SQS-optimum principle in which the differential cross sections in the forward and backward c.m. angles are considered fixed from the experimental data. The experimental tests of the optimal predictions, obtained by using the available phase shifts, are discussed.Comment: 14 pages, 2 figure

Ways to Improve the Efficiency of the Foreign Economic Positions of Romania and Ukraine

this article reflects approaches to assessing the effectiveness of foreign economic positions of countries. The dynamics and structure of the balance of payments of Romania and Ukraine during 2014-2017 have been studied. The efficiency of foreign economic positions of Romania and Ukraine and their sustainability has been assessed. Certain measures to improve the foreign economic positions of Romania and Ukraine have been proposed