Customer Satisfaction in Fast Food Restaurants in Ibadan Metropolis

This study assessed the factors affecting customer satisfaction and its effect on repurchase intention at selected Fast Food Restaurants (FFRs) in Ibadan metropolis, Nigeria. Primary data were obtained by administering structured questionnaire on a cross-section of 147 Customers of Fast Food Restaurants (CFFRs) who patronized FFRs. Multistage random sampling technique was employed to select seven (7) FFRs from the metropolis. The respondents’ satisfaction level towards FFRs was obtained on Five point Likert scale. Each respondent’s satisfaction level was then assessed by Customer Satisfaction Index (CSI). The data were analyzed using a combination of descriptive techniques and Ordinary Least Square (OLS) regression. The regression analyses were used to identify the relationship between service quality dimensions and customer satisfaction. These dimensions include tangibility, reliability, responsiveness, assurance and empathy which concern the physical aspect, regularity and consistency of performances, readiness and willingness to help customers, knowledge and courtesy of the employees and individualized attentions towards customers of the FFRs respectively. Analysis of responses to various indicators of customers’ satisfaction in CSI revealed that 76.2% of the CFFRs considered services of the FFRs as satisfactorily, while 74.5% considered the services as ideal. Regression analysis revealed that customers’ satisfaction with services of the FFRs increased significantly with increase in customer’s perception of tangibility dimension of the service quality (p<0.01), empathy (p<0.01), responsiveness (p<0.05) and assurance (p<0.05). The study therefore, concludes that customer satisfaction significantly enhances repurchase intention and this is closely related to the customers’ perception of tangibility, responsiveness, assurance and empathy dimensions of service quality. The study recommends among others that fast food operator should provide amenities such as parking areas and attractive building exteriors in order to enhance their customers’ satisfaction towards services rendered. Also, service provider of fast food restaurants should endeavor to improve on their empathy by providing more caring and personalized service to customers in order to enhance customers’ satisfaction. Keywords: Nigeria, Fast Food Restaurants, Customer Satisfaction, Service Qualit

Knowledge of senior secondary school students in Nigeria about Head and Neck Cancer:Implications on prevention strategies

BACKGROUND: The high prevalence of the risk factors of head and neck cancer (HNC) amongst senior secondary (high) school students in Nigeria is an issue of serious public health concern. Therefore, this study aimed to assess the knowledge of HNC among them. METHODS: This cross-sectional study surveyed 2,530 senior secondary school students in Nigeria, assessed their knowledge of HNC, using a self-administered questionnaire. Data collected were analyzed using the SPSS version 25 software. RESULTS: The mean (±SD) age of the respondents was 16.34 (±2.0) years. More than half (1418; 56.6%) of them were males, 530 (20.9%) were schooling in the north-central geopolitical zone of Nigeria, 1,860 (73.5%) were in public schools, 554 (21.9%) were boarding students, and 817 (33.5%) were in Senior Secondary (SS) 3 class. Only 789 (31.2%) respondents were aware of HNC, out of which: 69.2% of them had below-average scores in their overall assessment on HNC; 256 (32.4%) had ever received education on HNC and 81.2% indicated a positive interest in knowing more about HNC. The factors predicting above-average score on knowledge about HNC among the respondents were: being in SS3 class (OR=1.73; 95% CI=1.17 – 2.56), having been educated about HNC (OR=1.69; 95%CI=1.21 – 2.35) and having the interest to know more about HNC (OR=1.88; 95%CI=1.21 – 2.92). Bivariate analysis showed that these factors had statistically significant association (or relationship) with above-average score on knowledge about HNC (pvalues<0.05). CONCLUSION: Majority of the surveyed students were willing to know more about HNC. The use of a properly planned massive school-based HNC education programs may go a long way in educating this population group on HNC

Analyzing influence of mix design constituents on compressive strength, setting times, and workability of geopolymer mortar and paste

Geopolymer concrete and mortar have evolved over the years as potential alternatives for reducing the greenhouse gases associated with cement production. This current research was aimed at investigating the optimum dosage and concentration of sodium hydroxide required to leach out silica and alumina oxides in the fly ash for geopolymerization to take place. Blackish grey fly ash from Morupule, Botswana, was synthesized by varying sodium hydroxide (NaOH) of 98% purity between 8 M and 14 M, respectively. The ratio influence of sodium hydroxide to fly ash in dissolving the oxides was carried out at the values of 0.55, 0.62, and 0.75. The results showed that the workability of the geopolymer mortar and paste decreased with the increase in the ratio of fly ash to alkaline activator. The highest workability was achieved at a ratio of 0.75 : 1. The compressive strength, setting time, and workability of geopolymer mortar and paste can be controlled by adjusting the ratio of fly ash to alkaline activator. A ratio of 1.5 : 1 was found to be the most suitable for achieving high compressive strength, while a ratio of 0.75 : 1 was found to be the most suitable for achieving high workability. Furthermore, the workability values were in the range of 105 to 143 mm, while the ranges of initial and final setting times were found to be between 280–350 and 950–1170 minutes, respectively. This study is significant because no previous study has carried out geopolmerization of the Morupule fly ash as a result of its unique characteristics. These findings have important implications for the development of sustainable construction materials. The main finding was that for optimum reaction to take place, and NaOH/fly ash ratio should be kept at 0.55 and molarity of 12 to avoid leaching of other oxides that might weaken the strength.The University of Botswana and the Deanship of Scientific Research at King Khalid University. Open Access funding enabled and organized by SANLiC Gold.https://www.hindawi.com/journals/aceChemical Engineerin

Prevalence and predictors of cigarette smoking and alcohol use among secondary school students in Nigeria

BACKGROUND: Cigarette and alcohol use are the most common causes of noncommunicable diseases. Studies related to cigarette and alcohol use among Nigerian adolescents have shown increases in the habits and require urgent intervention. Nationally representative data is needed to develop effective national policies and interventions, but this is lacking. Hence, this study aimed to provide nationally representative empiric information about cigarette and alcohol use prevalence and predictors among Nigerian secondary school students. METHODS: This study included 2,530 Nigerian students in Nigeria from five of the six geopolitical zones in Nigeria. A self-administered questionnaire was used to obtain information about the participants’ sociodemographic and school-based characteristics, cigarette and alcohol use status, and harm perception of tobacco and alcohol use. Data were analysed with SPSS version 25 at p<0.05. RESULTS: Participants' mean age (±SD) was 16.34 (±2.0) years. The prevalences (95%CI) for ever-cigarette and current-cigarette smoking were 11.1% (95%CI:9.9-12.4) and 8.4% (95%CI:7.3-9.5), respectively. While 21.0% (95%CI:19.4-22.7) and 15.6% (14.2-17.1) were the prevalences for lifetime and current alcohol use, respectively. The predictors of current cigarette smoking were studying in northern-Nigeria (aOR:1.94;95%CI:1.10-3.44), attending private-schools (aOR:1.56;95%CI:1.03-2.38), boarding-student (aOR:1.75;95% CI:1.15-2.69), male-gender (aOR:3.03; 95%CI:1.80-5.10), current alcohol use (aOR:12.50;95%CI:8.70-18.18), having no (aOR:2.59;95%CI:1.58-4.26) or low tobacco harm perception (aOR:2.04;95%CI:1.18-3.53). The predictors of current alcohol use were male (aOR:1.32; 95%CI:1.01-1.72) and current cigarette smoking (aOR:12.5;95%CI:8.77-17.86). CONCLUSION: The prevalences of cigarette and alcohol use were high among Nigerian secondary school students, and both habits were strongly associated. Their predictors were school-related factors, sociocultural characteristics, and tobacco harm perception

Anemia and growth failure among HIV-infected children in India: a retrospective analysis

<p>Abstract</p> <p>Background</p> <p>Anemia and poor nutrition have been previously described as independent risk factors for death among HIV-infected children. We sought to describe nutritional status, anemia burden and HIV disease correlates among infected children in India.</p> <p>Methods</p> <p>We analyzed retrospective data from 248 HIV-infected children aged 1–12 years attending three outpatient clinics in South India (2004–2006). Standard WHO definitions were used for anemia, HIV staging and growth parameters. Statistical analysis included chi square, t tests, univariate and multivariate logistic regression analyses.</p> <p>Results</p> <p>The overall prevalence of anemia (defined as hemoglobin < 11 gm/dL) was 66%, and 8% had severe anemia (Hb < 7 gm/dL). The proportion of underweight and stunted children in the population was 55% and 46% respectively. Independent risk factors of anemia by multivariate analysis included the pre-school age group (age younger than 6 years) (OR: 2.87; 95% CI: 1.45, 5.70; p < 0.01), rural residence (OR: 12.04; 95% CI: 5.64, 26.00; p < 0.01), advanced HIV disease stage (OR: 6.95; 95% CI: 3.06, 15.79; p < 0.01) and presence of stunting (Height-for-age Z Score < -2) (OR: 3.24; 95% CI: 1.65, 6.35; p < 0.01). Use of iron/multivitamin supplementation was protective against risk of anemia (OR: 0.44; 95% CI: 0.22, 0.90; p = 0.03). Pulmonary tuberculosis was an independent risk factor in multivariate analysis (OR: 3.36; 95% CI: 1.43, 7.89; p < 0.01) when correlated variables such as HIV disease stage and severe immunodeficiency, and nutritional supplement use were not included. Use of antiretroviral therapy (ART) was associated with a reduced risk of anemia (OR: 0.29; 95% CI: 0.16, 0.53; p < 0.01). No significant association was found between anemia and gender, cotrimoxazole, or ART type (zidovudine versus stavudine).</p> <p>Conclusion</p> <p>The high prevalence and strong interrelationship of anemia and poor nutrition among HIV-infected children in India, particularly those living in rural areas underscores the need for incorporating targeted nutritional interventions during national scale up of care, support and treatment among HIV-infected children.</p

Impact of mothers’ socio-demographic factors and antenatal clinic attendance on neonatal mortality in Nigeria

Neonatal death is often referred to maternal complications during pregnancy, and other exogenous factors that exist around the time of birth or shortly after birth. The United Nations Sustainable Development Goals (UNSDG)-Goal 3, Targets 3.2 aimed at ending preventable deaths of newborns by demanding that all countries should reduce neonatal mortality to 12 per 1000 live births by 2030. The objective of the study was to examine the relationship between mothers’ socioeconomic and demographic factors on neonatal deaths in Nigeria. The study used quantitative data from the 2013 Nigeria Demographic and Health Surveys (NDHS). The data analyzed consisted of 26,826 women aged 15–49 years who had a live or dead birth within the 5 years preceding the survey. STATA 12 computer software was used to carry out data analyses. Data analyses were at univariate (frequency distribution), bivariate (chi-square) and due to the dichotomous nature of the outcome variable (i.e., whether a child was born alive or dead during the delivery; coded as (1, 0), a binary logistic regression was carried out to examine the relationships between various socio-demographic factors, antenatal clinic attendance and neonatal mortality in Nigeria. The results, among others, revealed that background factors of the women such as age, region, residence, education, and wealth status have a significant association with neonatal mortality (P < 0.05). The study also found that adequate antenatal clinic attendance helps to reduce neonatal deaths. The study recommended that women should be encouraged to observe regular antenatal clinic visits during pregnancy and also go for institutional delivery for possible reduction of neonates and infant deaths in Nigeria