IMPLEMENTATION OF CRM SYSTEM IN IMPROVING SERVICE QUALITY AT ZAHRA MART TANJUNGBALAI STORE

Zahra Mart Tanjungbalai is a business that sells various kinds of products ranging from cosmetic products, basic necessities and other goods located on Jl. M. Abbas, No B Lk. VII Ex. Sirantau district. Datuk Bandar Tanjungbalai City. The problem that occurs at Zahra Mart is that it has not implemented a website-based online sales system in marketing its products, and information about the products being sold is still limited, only people around the location know the existence of Zahra Mart Tanjungbalai. Therefore, the application of a CRM system is used to improve service quality at the Zahra Mart Tanjungbalai store which can help buyers find information about the products being sold and make it easier for buyers to place orders without having to come directly to Zahra Mart Tanjungbalai. In this study using qualitative methods that can help researchers to obtain solutions to all problems. The results of this study can help Zahra Mart in marketing their products and expanding sales of the products they market because of the features of rating, promo, discount, cashback, media chat, and service quality assessment (questionnaire). agree with the application of CRM at the Zahra Mart Tanjungbalai store. From the graph, it can be seen that the survey results strongly agree 55.89%, agree 23.72%, disagree 14.12%, strongly disagree 9.42%

Simple Additive Weighting sebagai Metode Pendukung Keputusan terhadap Sistem Customer Satisfaction

Nazwa drugstore is one of the stores that still use manual methods to recognize complaints about service for customers who come to the store, so it is felt to be less effective. Therefore, it is necessary to have a system to measure customer satisfaction in the store quickly and accurately. To build this system, we apply the Simple Additive Weighting (SAW) method to determine user satisfaction. The model used to build this system is the System Development Life Cycle (SDLC) with stages of analysis, design, implementation, and trial. At the analysis stage, we used interview and observation methods to collect data. Our design phase consists of a use case, a system interface, and a diagram class. Testing this system uses a black box to see if all the components of the system are working properly. Our findings are to produce a decision support system for customer satisfaction using the SAW method. In addition, this system also has a user-friendly and responsible interface, so this system is easy to use. The results of the black box test show that all components in this system are already functioning properly

AUTOMATIC SECURITY SYSTEM IN BHAYANGKARA INDAH OFFICE FROM THEFT, GAS LEAKAGE, AND FIRE AND FLOOD BASED ON ARDUINO NANO

The office is a very necessary place to work, where an office must provide a sense of security to employees. At the Bhayangkara Indah office, theft often occurs because there is no security guard guarding the office and there are often sudden floods that cause the goods and facilities in the office to be submerged and there is no security system that informs the occurrence of gas leaks that can cause fires. The purpose of this study was to determine flooding using the yl-69 sensor in the event of a flood, to determine gas leaks using the MQ-7 sensor in the event of a gas leak and the use of RFID as a tool to access security on the door of the house and to detect fire using the Flame sensor. in case of fire. The test results are carried out with a direct trial phase to measure the level of performance of the sensors used. It is hoped that with this research, the design of a security device that is made can help maintain security at the Bhayangkara Indah Housing office to find out if there is a flood, gas leak, fire, and theft

DEPTH-FIRST SEARCH (DFS) METHOD FOR WEB-BASED DIAGNOSTIC DAMAGE TO RICE RICE PLANT

Plants affected by pests will be more damaged if not treated early. Therefore, the farmer's diagnostic ability is needed for treatment as early as possible. For the needs of serious cases, the ability of experts is still expected. However, experts from the local Agriculture Service are not always available to assist in the diagnosis. So that the diagnosis can not be done as early as possible. One solution is to design an expert system for the early diagnosis of damage to lowland rice plants. The method used to solve is Depth First Search (DFS). The diagnosis process is done by answering questions about symptoms. Every question given by the system is the result of in-depth inference using the Depth First Search (DFS) method. The system can provide preventive or handling actions according to the results of the discovery of disturbing pests by the system. This expert system can diagnose symptoms of damage quickly, update knowledge according to the needs of experts

Kompetensi pedagogik guru Pendidikan Agama Islam dalam mengelola kelas di Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara

Kompetensi pedagogik guru Pendidikan Agama Islam sangat mempengaruhi kemampuan dalam mengelola kelas. Penelitian ini bertujuan untuk mengetahui kompetensi pedagogik guru Pendidikan Agama Islam dalam mengelola kelas di Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara, mengetahui kendala guru Pendidikan Agama Islam dalam mengelola kelas di Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara dan mengetahui kompetensi pedagogik guru Pendidikan Agama Islam dalam mengatasi kendala mengelola kelas di Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara. Metode yang digunakan dalam penelitian ini adalah metode kualitatif yaitu suatu penelitian yang ditujukan untuk mendeskripsikan dan menganalisis fenomena. Penelitian ini didasarkan atas realitas situasi dan kondisi Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara. Peneliti menggunakan teknik wawancara dan observasi untuk mendapatkan data dan informasi dari guru-guru Pendidikan Agama Islam, Kepala Madrasah, Wakil Kepala Madrasah dan siswa Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara. Teknik analisis penelitian ini menggunakan tiga tahap yaitu; reduksi data, paparan data dan penarikan kesimpulan. Dari penelitian yang dilakukan ada 3 temuan yaitu: (1) Kompetensi pedagogik guru Pendidikan Agama Islam dalam mengelola kelas di Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara belum sepenuhnya dapat menguasai keempat komponen mengelola kelas; (2) Kendala guru Pendidikan Agama Islam dalam mengelola kelas di Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara adalah proses belajar proses mengajar yang monoton, pemahaman guru tentang peserta didik yang terbatas, jumlah peserta didik yang terlalu besar dalam kelas, terbatasnya fasilitas dan kelas kurang kohesif (kurang kompak); (3) Kompetensi pedagogik guru Pendidikan Agama Islam dalam mengatasi kendala mengelola kelas di Madrasah Tsanawiyah Nurul Huda Hiteurat Kecamatan Halongonan Kabupaten Padang Lawas Utara adalah dengan melakukan pengaturan peserta didik, pengaturan sarana fasilitas, pengaturan prsedur-prosedur dan pengaturan administrasi teknik