The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry.

ABSTRACT: Research on corporate social responsibility (CSR) has notably increased in recent years and many scales for measuring CSR image have been developed in academic literature. Due to the contextual character recognized in the implementation of CSR strategies, in this paper a new scale based on stakeholder theory is developed to evaluate customers’ perception regarding the CSR performance of their banking service providers. The proposal of reliable measurement tools for evaluating customers’ perception is especially relevant for companies because of their significant role in influencing the design and implementation of corporate strategies. Results demonstrate the reliability and validity of this new scale in two different samples. In the banking industry, CSR includes corporate responsibilities toward customers, shareholders, employees, society, and all legal and ethical requirements of banking institutions. Nevertheless, different kinds of banking institutions have specific CSR images, which reveal different strategic approaches to CSR

Fundamental Structure and Properties of Enamel, Dentin and Cementum

In this chapter, the fundamental structure of dental tissue at different scale levels and its concurrent role in determining the mechanical properties of the tooth are discussed. The main emphasis is on the role of the organic phase in determining the mechanical properties of enamel and dentin. In this regard, the results of nanoindentation experiments following different treatments of enamel and dentin are presented. These treatments include selective removal of matrix proteins and water of enamel and dentin tissue. The findings indicate that peptides and organic remnants not only play a significant role in the formation and structure of enamel and dentin, but also they regulate the mechanical response and functional integrity of the tooth tissue. In addition, these findings provide a basis for further investigation of the adverse effect of some current clinical treatments, such as bleaching, on the health and properties of dental tissue