Customer views on service delivery in the Child Support Agency

This research was commissioned to investigate further a range of issues identified in the last CSA national client survey carried out in 1995. It is a qualitative study involving in-depth interviews with parents with care and absent parents. The research aimed to identify client satisfaction and dissatisfaction arising specifically from operational or staff activities. The main findings are: Absent parents and parents with care accepted the principle of dual responsibility. Parents with care valued the recognition of the father's responsibilities and regular payments of maintenance. Although absent parents tended to agree with the Agency's aims, some thought they had been incorrectly implemented. The Agency was seen as pursuing 'soft targets' and thought to be ineffective in obtaining maintenance from absent parents who refused to comply. Overall people were left with an impression of an impersonal system consisting of forms, letters and, increasingly, telephone calls. The Agency was seen as lacking even handedness in ensuring that all absent parents paid maintenance. Many parents were dissatisfied with their assessment as they felt it was too high and therefore inaccurate. None of the parents were able to explain fully how their assessment had been calculated and many wanted to know the details of the formula used. There were mixed views on the forms used in the assessment, some found them easy to complete, while for others it was more difficult, but few had tried to use the help notes provided. There was some objection to having to provide information on partners income and the failure to ask about debt. Contact with the Agency was a source of dissatisfaction. Some parents disliked the tone of letters from the CSA, and many complained about delays and not being kept informed of progress. Very few parents in the study had had face-to-face contact with the CSA, but many said it would be their preferred method of contact. Although there were no cases of the absent parent giving up work as a result of involvement with the CSA, some reported no longer working overtime or looking for promotion, as they believed any extra income would go in maintenance payments. For parents with care there was a greater incentive to take employment when maintenance replaced Income Support, but if it was not regularly received, they had to live on a reduced amount of benefit

Using a model of group psychotherapy to support social research on sensitive topics

This article describes the exploratory use of professional therapeutic support by social researchers working on a sensitive topic. Talking to recently bereaved parents about the financial implications of their child's death was expected to be demanding work, and the research design included access to an independent psychotherapeutic service. Using this kind of professional support is rare within the general social research community, and it is useful to reflect on the process. There are likely to be implications for collection and interpretation of data, research output and the role and experience of the therapist. Here, the primary focus is the potential impact on researcher well-being

Identification of the factors associated with outcomes in a condition management programme

<p>Background: A requirement of the Government’s Pathways to Work (PtW) agenda was to introduce a Condition Management Programme (CMP). The aim of the present study was to identify the differences between those who engaged and made progress in this telephone-based biopsychosocial intervention, in terms of their health, and those who did not and to determine the client and practitioner characteristics and programme elements associated with success in a programme aimed at improving health.</p> <p>Methods: Data were obtained from the CMP electronic spreadsheets and clients paper-based case records. CMP standard practice was that questionnaires were administered during the pre- and post-assessment phases over the telephone. Each client’s record contains their socio-demographic data, their primary health condition, as well as the pre- and post-intervention scores of the health assessment tool administered. Univariate and multivariate statistical analysis was used to investigate the relationships between the database variables. Clients were included in the study if their records were available for analysis from July 2006 to December 2007.</p> <p> Results: On average there were 112 referrals per month, totalling 2016 referrals during the evaluation period. The majority (62.8%) of clients had a mental-health condition. Successful completion of the programme was 28.5% (575 “completers”; 144 “discharges”). Several factors, such as age, health condition, mode of contact, and practitioner characteristics, were significant determinants of participation and completion of the programme. The results showed that completion of the CMP was associated with a better mental-health status, by reducing the number of clients that were either anxious, depressed or both, before undertaking the programme, from 74% to 32.5%.</p> <p>Conclusions: Our findings showed that an individual's characteristics are associated with success in the programme, defined as completing the intervention and demonstrating an improved health status. This study provides some evidence that the systematic evaluation of such programmes and interventions could identify ways in which they could be improved.</p&gt

The conceptual and practical ethical dilemmas of using health discussion board posts as research data.

Increasing numbers of people living with a long-term health condition are putting personal health information online, including on discussion boards. Many discussion boards contain material of potential use to researchers; however, it is unclear how this information can and should be used by researchers. To date there has been no evaluation of the views of those individuals sharing health information online regarding the use of their shared information for research purposes

Growth in densely populated Asia: implications for primary product exporters

Economic growth and integration in Asia is rapidly increasing the global economic importance of the region. To the extent that this growth continues and is strongest in natural resource-poor Asian economies, it will add to global demand for imports of primary products, to the benefit of (especially nearby) resource-abundant countries. How will global production, consumption and trade patterns change by 2030 in the course of such economic developments and structural changes? We address this question using the GTAP model and Version 8.1 of the 2007 GTAP database, together with supplementary data from a range of sources, to support projections of the global economy from 2007 to 2030 under various scenarios. Factor endowments and real gross domestic product are assumed to grow at exogenous rates, and trade-related policies are kept unchanged to generate a core baseline, which is compared with an alternative slower growth scenario. We also consider the impact of several policy changes aimed at increasing China's agricultural self-sufficiency relative to the 2030 baseline. Policy implications for countries of the Asia-Pacific region are drawn out in the final section

IL-11 in cardiac and renal fibrosis: Late to the party but a central player

Fibrosis is a pathophysiological hallmark of cardiorenal disease. In the heart, fibrosis leads to contractile dysfunction and arrhythmias; in the kidney, it is the final common pathway for many diseases and predicts end-stage renal failure. Despite this, there are currently no specific anti-fibrotic treatments available for cardiac or renal disease. Recently and unexpectedly, IL-11 was found to be of major importance for cardiorenal fibroblast activation and fibrosis. In mouse models, IL-11 overexpression caused fibrosis of the heart and kidney while genetic deletion of Il11ra1 protected against fibrosis and preserved organ function. Neutralizing antibodies against IL-11 or IL-11RA have been developed that have anti-fibrotic activity in human fibroblasts and protect against fibrosis in murine models of disease. While IL-11 biology has been little studied and, we suggest, largely misunderstood, its autocrine activity in myofibroblasts appears non-redundant for fibrosis, which offers new opportunities to better understand and potentially target cardiorenal fibrosis

Ethical and methodological issues in engaging young people living in poverty with participatory research methods

This paper discusses the methodological and ethical issues arising from a project that focused on conducting a qualitative study using participatory techniques with children and young people living in disadvantage. The main aim of the study was to explore the impact of poverty on children and young people's access to public and private services. The paper is based on the author's perspective of the first stage of the fieldwork from the project. It discusses the ethical implications of involving children and young people in the research process, in particular issues relating to access and recruitment, the role of young people's advisory groups, use of visual data and collection of data in young people's homes. The paper also identifies some strategies for addressing the difficulties encountered in relation to each of these aspects and it considers the benefits of adopting participatory methods when conducting research with children and young people

2,2′-[(Propane-1,3-diyldinitrilo)bis­(phenyl­methyl­idyne)]diphenol

In the title mol­ecule, C29H26N2O2, there are two strong intra­molecular O—H⋯N hydrogen bonds involving the hydr­oxy and imine groups, forming S(6) ring motifs. The dihedral angles between adjacent phenyl rings and phenol-containing planes are 85.27 (19) and 91.38 (18)°. In the crystal structure, weak inter­molecular C—H⋯O hydrogen bonds connect mol­ecules into a two-dimensional network

The cos 2 phi asymmetry of Drell-Yan and J/psi production in unpolarized ppbar scattering

We investigate the cos 2 phi azimuthal asymmetry in Drell--Yan and J/psi production from unpolarized ppbar scattering at GSI-HESR energies. The contribution to this asymmetry arising from the leading-twist Boer-Mulders function h_1^perp(x, k_T^2), which describes a correlation between the transverse momentum and the transverse spin of quarks in an unpolarized hadron, is explicitly evaluated, and predictions for the GSI-HESR kinematic regime are presented. We show that the cos 2 phi asymmetry is quite sizable both on the J/psi peak and in the Drell-Yan continuum region. Therefore these processes may offer an experimentally viable access to the Boer-Mulders function in the early unpolarized stage of GSI experiments.Comment: 5 pages, 3 figures, to be published in Eur. Phys.