Escaping information poverty through internet newsgroups

This paper presents an ongoing investigation into how people use the Internet in an attempt to escape situations of information poverty. We consider posts from a variety of newsgroups which indicate that individuals feel they have nowhere else to go to find information or support for concerns crucial to their everyday lives. A qualitative content analysis is performed to examine three main issues: what information needs people posting to these groups have, who they hide these needs from in the ‘real world’, and why they feel they can only express their needs online. Preliminary findings show that information on health and relationships is most commonly sought. Needs are most often hidden from parents and family, and the main reasons for seeking information online are a lack of understanding and the fact that people simply don’t know where else to go. Our work confirms that newsgroups provide a means of expression for those who feel they have no local support available to them

Selective relevance feedback using term characteristics

This paper presents a new relevance feedback technique; selectively combining evidence based on the usage of terms within documents. By considering how terms are used within documents, we can better describe the features that might make a document relevant and thus improve retrieval effectiveness. In this paper we present an initial, experimental investigation of this technique, incorporating new and existing measures for describing the information content of a document. The results from these experiments positively support our hypothesis that extending relevance feedback to take into account how terms are used within documents can improve the performance of relevance feedback

Examining assessor attributes at HARD 2005

The TREC HARD (High accuracy Retrieval from Documents) track was motivated to investigate techniques for personalised retrieval of documents. Through the use of a limited dialogue with the TREC assessors, the track facilitated the gathering and exploitation of information about the assessors' personal search context (e.g. knowledge of search topic) which could be used to improve document retrieval. In this paper we describe experiments, run within the context of the 2005 HARD track, which indicate that assessor attributes such as familiarity, interest and confidence when searching a topic can help determine when the utilisation of automatic query expansion improves retrieval over the original document ranking

A survey on the use of relevance feedback for information access systems

Users of online search engines often find it difficult to express their need for information in the form of a query. However, if the user can identify examples of the kind of documents they require then they can employ a technique known as relevance feedback. Relevance feedback covers a range of techniques intended to improve a user's query and facilitate retrieval of information relevant to a user's information need. In this paper we survey relevance feedback techniques. We study both automatic techniques, in which the system modifies the user's query, and interactive techniques, in which the user has control over query modification. We also consider specific interfaces to relevance feedback systems and characteristics of searchers that can affect the use and success of relevance feedback systems

An analysis of the use of graphics for information retrieval

Several research groups have addressed the problem of retrieving vector graphics. This work has, however, focused either on domain-dependent areas or was based on very simple graphics languages. Here we take a fresh look at the issue of graphics retrieval in general and in particular at the tasks which retrieval systems must support. The paper presents a series of case studies which explored the needs of professionals in the hope that these needs can help direct future graphics IR research. Suggested modelling techniques for some of the graphic collections are also presented

Abductive retrieval for multimedia information seeking

In this paper we discuss an approach to the retrieval of data annotated using the MPEG-7 multimedia description schema. In particular we describe a framework for the retrieval of annotated video samples that is based on principles from the area of abductive reasoning

Towards task-based personal information management evaluations

Personal Information Management (PIM) is a rapidly growing area of research concerned with how people store, manage and re-find information. A feature of PIM research is that many systems have been designed to assist users manage and re-find information, but very few have been evaluated.This has been noted by several scholars and explained by the difficulties involved in performing PIM evaluations.The difficulties include that people re-find information from within unique personal collections; researchers know little about the tasks that cause people to re-find information; and numerous privacy issues concerning personal information. In this paper we aim to facilitate PIM evaluations by addressing each of these difficulties. In the first part, we present a diary study of information re-finding tasks. The study examines the kind of tasks that require users to re-find information and produces a taxonomy of re-finding tasks for email messages and web pages. In the second part, we propose a task-based evaluation methodology based on our findings and examine the feasibility of the approach using two different methods of task creation

Ranking expansion terms using partial and ostensive evidence

In this paper we examine the problem of ranking candidate expansion terms for query expansion. We show, by an extension to the traditional F4 scheme, how partial relevance assessments (how relevant a document is) and ostensive evidence (when a document was assessed relevant) can be incorporated into a term ranking function. We then investigate this new term ranking function in three user experiments, examining the performance of our function for automatic and interactive query expansion. We show that the new function not only suggests terms that are preferred by searchers but suggests terms that can lead to more use of expansion terms

Spiritual information and meaning-making: exploring personal narratives of residents at a contemplative spiritual retreat centre

This study aimed to understand the role of information in the domains of contemplation, spirituality, and meaning and purpose. These domains can be a significant aspect of people’s lives and rich in information phenomena. We used narrative analysis, specifically the analysis of online videos in which people were interviewed about their lives after taking residence at a contemplative spiritual retreat centre. We interpreted the interviews through a lens of meaning-making and used a context-centric model to identify the information phenomena at a contemplative spiritual retreat. The findings: (1) Support prior research, which has identified that people engage with spiritual information as a result of a change in worldview, significant events, mystical glimpses, and to gain spiritual knowledge; (2) Deliver an account of the sources and kinds of spiritual information at a contemplative spiritual retreat centre; (3) Provide insights into how people interact with spiritual information during a contemplative spiritual retreat; (4) Suggest that residents at a contemplative spiritual retreat centre seek spiritual information primarily for affective outcomes. We demonstrated meaning-making as a helpful lens to interpret information interactions in the domains of contemplation, spirituality, meaning and purpose, and value in life.Peer Reviewe

The information needs matrix : a navigational guide for refugee integration

This paper presents an information needs matrix as a navigation guide for refugees and host societies to support integration. It is an outcome from an information behaviour investigation into refugee integration, conducted through interviews with asylum seekers and refugees. A sense-making methodology was used as a framework to examine the experiences of refugees, focusing on the situations and information gaps encountered during integration. The study identified information needs on housing, financial, legal and social support, mobility, health, education, employment and state benefits. A unique feature of the proposed matrix is the order dependency of the uncovered needs by our investigation. The findings were validated with observation data collected while undertaking a role at the Scottish Refugee Council. The matrix can be used to guide society’s provisions for integration, assess levels of individual integration and inform the design of information support for refugees