EVALUATION OF IMPLEMENTATION OF PHARMACY SERVICES STANDARDS AT TK II. HOSPITAL R.W. MONGISIDI MANADO

Pharmaceutical services focus on responsible services for patients related to the management of pharmaceutical preparations, medical devices, consumable medical materials and clinical pharmacy services with the aim of increasing the quality of life of patients. The aim of the study was to evaluate the application of pharmaceutical services from the management of pharmaceutical preparations, medical devices and consumable medical materials at the TK II. hospital R.W. Mongisidi Manado based on the pharmaceutical service standards of the Republic of Indonesia Minister of Health no 72 of 2016. This research is descriptive qualitative using the observation method (checklist) supplemented by interviews, the results are processed descriptively, analyzed by grouping each part and presented in the form of a percent score. The results showed that the average total score was 82.18%. This study concludes that pharmaceutical services are from the management of pharmaceutical preparations, medical devices and consumable medical materials at the TK II. hospital R.W. Mongisidi Manado is in accordance with the standards of the Minister of Health of the Republic of Indonesia no 72 of 2016 with a total score of more than 75%, which is in the good category.

Evaluasi Pelaksanaan Manajemen Risiko di Instalasi Farmasi Rumah Sakit X Manado

Manajemen Risiko merupakan suatu cara dalam mengorganisir suatu risiko yang akan dihadapi dengan cara mengurangi risiko. Tujuan dalam penelitian ini adalah untuk mengetahui pelaksanaan manajemen risiko yang diterapkan di Instalasi Farmasi RS X Manado berdasarkan Peraturan Menteri Kesehatan Nomor 58 Tahun 2014 tentang Standar Pelayanan Kefarmasian terkait manajemen risiko yang meliputi menentukan konteks, mengidentifikasi, menganalisa, mengevaluasi, serta mengatasi risiko. Jenis penelitian yang digunakan adalah penelitian kualitatif. Hasil penelitian menunjukkan bahwa Manajemen Risiko di RS X belum berjalan dengan efektif. Terdapat 8 risiko yang teridentifikasi 2 diantaranya didapatkan dari laporan insiden dan 6 lainnya berdasarkan wawancara dan observasi, hal ini menunjukkan bahwa risiko belum dapat teridentifikasi secara menyeluruh. Instalasi Farmasi juga belum bisa menentukan tingkat dari keparahan risiko serta penanganan risiko yang hanya dilakukan saat risiko terjadi. Hal ini dikarenakan masih terdapat beberapa kendala diantaranya, tidak adanya monitoring, beban kerja tinggi serta tidak adanya pelatihan yang dilakukan. Kesimpulan dari penelitian ini yaitu pelaksanaan manajemen risiko di RS X Manado belum efektif secara keseluruhan

PENGARUH MUTU PELAYANAN FARMASI TERHADAP KEPUASAN PASIEN DI INSTALASI FARMASI RUMAH SAKIT UMUM DAERAH NOONGAN SULAWESI UTARA

Background: The more increasing the public�s demand of service quality, it is necessary for the function of health service including the service of hospital to be improved effectively and efficiently in order to serve a better satisfaction toward patient, family and public gradually. The pharmacy service in Hospital is an integrated part of service system in the Hospital and customer service oriented as well. There are many complaints of the patient toward the service of Pharmacy Installation in Noongan Regional Public Hospital (RSUD), thus, if it is not handled as soon as possible then it will result on the decreasing of patient�s satisfaction on the health service capability in Noongan Regional Public Health, especially Pharmacy Installation. Objective: This research is aimed to detect the service quality in Pharmacy Installation of Noongan Regional Public Hospital. Method: This research is non-experimental research by using analytic descriptive design with cross sectional method. The sample of this research is ongoing medication public patient obtaining service in Pharmacy Installation of Noongan Regional Public Hospital (RSUD). Therefore, the sample collecting uses accidental sampling technique. Result: From the analysis result, it can be noticed The existing gap of expectation and reality of patient regarding pharmacy service, at variables officer of the largest gap in the lack of official attention to the development of the patient. In the variable drug services, the largest gap is the time drug services. At variable supporting the largest gap that is the price of drugs. Conclusion: There is a difference between patients' expectations of service quality of desired by an accepted fact, that the perceived service quality is lower than expected patient. That there is a significant relationship between those three variables, namely pharmacy officer, drugs service and supporting service toward patient�s satisfaction taking the drugs in pharmacy installation of Noongan Regional Public Hospital (RCUD). This relationship is positive, which means that if the quality of service of the three variables will be increased then the rate of patient satisfaction also increased