Scree plot showing distribution of factors by their eigenvalues.

<p>A Scree plot of eigenvalues of the unrotated factors displaying an ‘elbow’ of the plot (shown by the red arrow). This point of the curve represents the threshold chosen for retention of the initial factors extracted from the observed variables and which maximize the variance accounted for. Three factors, each respectively with eigenvalues of 5.78; 4.29; 2.99 were retained. These factors cumulatively accounted for 29.1% of the total variance (12.9%; 9.5%; 6.7%) with final communality estimates being 13.06. The shallow “scree” distal to the arrow demonstrates small extent of variance accounted for by the subsequent minor factors, which were deleted.</p

Overall facility ranking by weighted quality scores.

<p>Overall facility ranking by weighted quality scores.</p

Table showing model input and output variables and their definitions.

<p>Table showing model input and output variables and their definitions.</p

Service quality ranking by cases in 2011 and 2012 and by facility in 2012.

<p>Service quality ranking by cases in 2011 and 2012 and by facility in 2012.</p

Facility actual production inputs and outputs by year based on output oriented VRS DEA model.

<p>Facility actual production inputs and outputs by year based on output oriented VRS DEA model.</p