Internet Information-Seeking Behaviour of Students at the University of Medical Sciences in Zahedan Based on Kuhlthau Model

The purpose of this study is to evaluate the information-seeking behaviour of students of General Medicine, odontology and post-graduate students of various fields of medicine who has admitted their theses in 2011-2012 based on Kuhlthau information-seeking behaviour. This study is an analytic survey. The studied group includes 210 theses admitted in the Research Committee of the University which were selected by census method. Crocker standardized questionnaire was used to assess the feelings and thoughts of the Kuhlthau six-stage information-seeking model using a five-choice Likert scale. The present study shows that the studied students pass the various stages of Kuhlthau model by slight differences in different stages of their theses. Their feelings and ideas are more or less similar to the learned pattern except that the fifth and sixth stages which are inconsistent with the model. The Chi-square test and exact Fisher test showed a significant relationship between male and female students in terms of feelings and ideas during different stages of Kuhlthau information seeking model

Evaluation of Quality Services in Zahedan Public Libraries

The present study evaluates the quality of services in public libraries of Zahedan, using the SERVQUAL software. This study is a practical survey. The studied group includes all clients of two public libraries of Zahedan, Kafami and Imam Hussein, with 17000 active and semi-active clients. The sample size was 250 randomly selected. SERVQUAL questionnaire was used to collect data. As the findings show, the studied libraries provided reasonable services in terms of empathy, responsiveness and appropriate environment. However, the quality of services was not reasonable. Measuring the quality of services by customer-focused software SERVQUAL plays an important role in understanding of the quality of services provided by users. A quantitative measure of quality is a rare way to measure services of public institutions, including public libraries. The above software measures the expectations of clients from different aspects of quality services. Improvements in line with expectations will lead to the dynamism and vitality of libraries