The Repercussions of Business Process Modeling Notations on Mental Load and Mental Effort

Over the last decade, plenty business process modeling notations emerged for the documentation of business processes in enterprises. During the learning of a modeling notation, an individual is confronted with a cognitive load that has an impact on the comprehension of a notation with its underlying formalisms and concepts. To address the cognitive load, this paper presents the results from an exploratory study, in which a sample of 94 participants, divided into novices, intermediates, and experts, needed to assess process models expressed in terms of eight different process modeling notations, i.e., BPMN 2.0, Declarative Process Modeling, eGantt Charts, EPCs, Flow Charts, IDEF3, Petri Nets, and UML Activity Diagrams. The study focus was set on the subjective comprehensibility and accessibility of process models reflecting participant's cognitive load (i.e., mental load and mental effort). Based on the cognitive load, a factor reflecting the mental difficulty for comprehending process models in different modeling notations was derived. The results indicate that established modeling notations from industry (e.g., BPMN) should be the first choice for enterprises when striving for process management. Moreover, study insights may be used to determine which modeling notations should be taught for an introduction in process modeling or which notation is useful to teach and train process modelers or analysts. \keywords{Business Process Modeling Notations, Cognitive Load, Mental Load, Mental Effort, Human-centered Desig

Transformation of UML Activity Diagram for Enhanced Reasoning

IT industry has adopted the unified modelling language activity diagram (UML-AD) as a de facto standard. UML AD facilitates modellers to graphically represent and document business processes to show the flow of activities and behaviour of a system. However, UML AD has many drawbacks such as lack of formal semantics i.e. ontology used for the constructs based on intuition, that vaguely describes processes and no provision for verifiability. Petri Net (PN) has been around for decades and used to model the workflow systems but PNs and its variants are too complex for business process modellers with no prior experience. A logical foundation is desirable to construct a business process with a precision that facilitates in transforming UML AD into a formal mechanism supported by verifiability capabilities for enhanced reasoning. Therefore, in this paper, we will provide a framework that will provide formal definitions for UML AD core terms and constructs used for modelling, and subsequently transform them to formal representation called point graph(PG). This will provide an insight into UML AD and will improve the overall functionality required from a modelling tool. A case study is conducted at King’s College Hospital trust’ to improve their patient flows of an accident and emergency (A&E) department

Service Interaction Flow Analysis Technique for Service Personalization

Abstract Service interaction flows are difficult to capture, analyze, outline, and represent for research and design purposes. We examine how variation of personalized service flows in technology-mediated service interaction can be modeled and analyzed to provide information on how service personalization could support interaction. We have analyzed service interaction cases in a context of technology-mediated car rental service. With the analysis technique we propose, inspired by Interaction Analysis method, we were able to capture and model the situational service interaction. Our contribution regarding technology-mediated service interaction design is twofold: First, with the increased understanding on the role of personalization in managing variation in technology-mediated service interaction, our study contributes to designing service management information systems and human-computer interfaces that support personalized service interaction flows. Second, we provide a new analysis technique for situated interaction analysis, particularly when the aim is to understand personalization in service interaction flows

Light Touch Identification of Cost/Risk in Complex Socio-Technical Systems

Part 1: Regular PapersInternational audienceInformation sharing within complex organisations is often source of considerable cost and risk. In previous work, we showed that points of highest IT cost/risk within an organisation are often located at the points where data moves from one context of use to another. We proposed a lightweight method of modelling the journeys data make within an organisation, and showed how to identify risky or costly boundaries. In this paper, we build on this previous work by evaluating the stability and completeness of the three core boundaries of our proposed method with staff from different clinical genomics hospital departments in the UK. Assessing our boundaries in the four new studies we found that although our core boundaries are stable in the new area of Clinical Genomics, domain-specific requirements of organisations can drive the need for additional boundaries. Finally, we discuss the feasibility of a general, low-cost process for identifying further boundaries of interest when applying the method to a new domain