Setting the stage for negotiations : how superordinate goal dialogues promote trust and joint gain in negotiations between teams

202207 bchyNot applicableSelf-fundedPublished36 month

Hierarchical team structures limit joint gain in interteam negotiations : the role of information elaboration and value claiming behavior

202310 bcchNot applicableOthersFisher Leadership Initiative at The Ohio State UniversityPublished12 month

Performance Feedback and Peer Effects

International audienc

Repairing broken trust between leaders and followers: How violation characteristics temper apologies

This study examines the conditions under which apologies help to elicit forgiveness and restore trust following trust violations between leaders and followers. The intentionality and severity of violations are examined in a critical incident study and a laboratory study. The results support a model in which forgiveness mediates the relation of apology quality and trust. More importantly, the moderation–mediation model shows that apology quality influenced forgiveness and subsequent trust following violations that were moderate in severity–intentionality combination. The effect of apologizing affects trust directly without forgiveness when the severity–intentionality combination held minor or extreme intensity. The results suggest a range in which apologies are effective and enrich understanding of the conditions under which trust can be recovered through an apology–forgiveness process in leader–follower relationships. The contribution of the study lies in elucidating that the combination of severity and intentionality of leaders’ trust violations has greater importance than either one separately