Managing customer relationships through price and service quality

This paper examines the ways in which a service provider's policies on pricing and service level affect the size of its customer base and profitability. The analysis begins with the development of a customer behavior model that uses customer satisfaction and depth of relationship as mediators of the impact of price and service level on profitability. Based on this model of customer behavior, the system is analyzed as a queuing network from which the properties of the aggregate population's behavior are derived. The analysis reveals the counterintuitive result that a policy that involves a decrease in prices or an increase in service level may lead to a smaller customer base. However, this policy may also lead to higher profits. The novelty of this result lies in the explanation of the phenomenon: that when the customer base decreases due to a change in prices or service quality, companies may experience gains in profit that result not from a decrease in costs associated with serving fewer customers but from an increase in revenues resulting from the indirect effects of the lower prices or higher level of service on customer behavior. The application of optimization techniques to the model developed in this paper yields optimality conditions through which managers can assess the long-term profitability of their pricing and service-level policies.Customer relationship management; operations/marketing interface; two-part tariffs; service operations management; service quality;

Thermal effects on chaotic directed transport

We study a chaotic ratchet system under the influence of a thermal environment. By direct integration of the Lindblad equation we are able to analyze its behavior for a wide range of couplings with the environment, and for different finite temperatures. We observe that the enhancement of the classical and quantum currents due to temperature depend strongly on the specific properties of the system. This makes difficult to extract universal behaviors. We have also found that there is an analogy between the effects of the classical thermal noise and those of the finite $\hbar$ size. These results open many possibilities for their testing and implementation in kicked BECs and cold atoms experiments.Comment: 5 pages, 4 figure

Quantum ratchets in dissipative chaotic systems

Using the method of quantum trajectories we study a quantum chaotic dissipative ratchet appearing for particles in a pulsed asymmetric potential in the presence of a dissipative environment. The system is characterized by directed transport emerging from a quantum strange attractor. This model exhibits, in the limit of small effective Planck constant, a transition from quantum to classical behavior, in agreement with the correspondence principle. We also discuss parameter values suitable for implementation of the quantum ratchet effect with cold atoms in optical lattices.Comment: Significant changes: Several text improvements and new results. Figure 2 modified. Figure 4 adde

Laboratory evaluation of stable isotope labeling of Culicoides (Diptera: Ceratopogonidae) for adult dispersal studies.

BackgroundStable isotope labeling is a promising method for use in insect mark-capture and dispersal studies. Culicoides biting midges, which transmit several important animal pathogens, including bluetongue virus (BTV) and epizootic hemorrhagic disease virus (EHDV), are small flies that develop in various semi-aquatic habitats. Previous Culicoides dispersal studies have suffered from the limitations of other labeling techniques, and an inability to definitively connect collected adult midges to specific immature development sites.ResultsAdult C. sonorensis were successfully labeled with 13C and 15N stable isotopes as larvae developing in a semi-aquatic mud substrate in the laboratory. High and low-dose isotope treatments for both elements significantly enriched midges above the background isotope levels of unenriched controls. Enrichment had no effect on C. sonorensis survival, though a slight (~ 5 day) delay in emergence was observed, and there was no significant effect of pool size on 13C or 15N enrichment levels.ConclusionsStable isotope labeling is life-long, and does not interfere with natural insect behaviors. Stable isotope enrichment using 13C or 15N shows promise for Culicoides dispersal studies in the field. This method can be used to identify adult dispersal from larval source habitat where a midge developed. It may be possible to detect a single enriched midge in a pool of unenriched individuals, though further testing is needed to confirm the sensitivity of this method

The mitochondrial ATP synthase as an ATP consumer—a surprising therapeutic target

The mitochondrial F1Fo-ATP synthase uses a rotary mechanism to synthesise ATP. This mechanism can, however, also operate in reverse, pumping protons at the expense of ATP, with significant potential implications for mitochondrial and age-related diseases. In a recent study, Acin-Perez et al (2023) use an elegant assay to screen compounds for the capacity to selectively inhibit ATP hydrolysis without affecting ATP synthesis. They show that (+)-epicatechin is one such compound and has significant benefits for cell and tissue function in disease models. These findings signpost a novel therapeutic approach for mitochondrial disease

Natural and laser-induced cavitation in corn stems: On the mechanisms of acoustic emissions

Water in plant xylem is often superheated, and therefore in a meta-stable state. Under certain conditions, it may suddenly turn from the liquid to the vapor state. This cavitation process produces acoustic emissions. We report the measurement of ultrasonic acoustic emissions (UAE) produced by natural and induced cavitation in corn stems. We induced cavitation and UAE in vivo, in well controlled and reproducible experiments, by irradiating the bare stem of the plants with a continuous-wave laser beam. By tracing the source of UAE, we were able to detect absorption and frequency filtering of the UAE propagating through the stem. This technique allows the unique possibility of studying localized embolism of plant conduits, and thus to test hypotheses on the hydraulic architecture of plants. Based on our results, we postulate that the source of UAE is a transient “cavity oscillation” triggered by the disruptive effect of cavitation inception.Facultad de Ingenierí

A New Test of the Einstein Equivalence Principle and the Isotropy of Space

Recent research has established that nonsymmetric gravitation theories like Moffat's NGT predict that a gravitational field singles out an orthogonal pair of polarization states of light that propagate with different phase velocities. We show that a much wider class of nonmetric theories encompassed by the $\chi g$ formalism predict such violations of the Einstein equivalence principle. This gravity-induced birefringence of space implies that propagation through a gravitational field can alter the polarization of light. We use data from polarization measurements of extragalactic sources to constrain birefringence induced by the field of the Galaxy. Our new constraint is $10^8$ times sharper than previous ones.Comment: 21 pages, Latex, 3 Postscript figure