The Impact of SMART Media Technologies (SMT) on the Spiritual Experience of Hajj Pilgrims

Over the last three decades, information and communication technologies have advanced rapidly and continue to do so. Nowadays, the popularity and spread of socalled Smart Media Technologies (SMT) is not only transforming the lives of tourists around the world in general, but is impacting on the experience of pilgrims on the Hajj in Saudi Arabia in particular. Indeed, the Saudi government has undertaken a number of initiatives to encourage the use of SMT in the religious tourism industry. Specifically, the availability of SMT services such as Hajj Apps, E-bracelets for pilgrims, free WIFI and mobile charging services in Grand Mosques (in both Makkah and Madinah), dedicated social media websites, and the ability of pilgrims to take advantage of smartphone activities are facilitating and enhancing their technological and social experience of the Hajj. However, the introduction of ‘high-tech’ into the Hajj is arguably impacting on the nature of the pilgrims’ experience, challenging its fundamental spirituality by transforming it into something more akin to a ‘cyber experience’, an experience which competes with and jeopardises the principles of the Islamic religious journey of the Hajj with its focus on worship, simplicity and nonostentatious behaviour. Therefore, the purpose of this paper is to explore how the spiritual experience of pilgrims may be influenced by the availability and use of various SMT services. The findings suggest ways in which these technological services both enhance and impact negatively on the pilgrim’s spiritual experience

Commodification of Islamic Religious Tourism: from Spiritual to Touristic Experience

In the Kingdom of Saudi Arabia (KSA), the government and the local population of Mecca who used to facilitate pilgrims as ‘Guests of Allah’ free of charge have adopted the concept of ‘pay to pray’ (Shackley, 2001 & Woodward, 2004). In other words, given the escalating demand for religious tourism and the desire to achieve maximum economic benefits, the Saudi government is enhancing the hospitality, tourism and telecom sectors in general and transforming Mecca’s tourism infrastructure, in particular, developing it into a contemporary city / tourist destination by injecting US$80 billion into the local economy (Pecenoni et al., 2012). It is unclear, however, what impact this will have on the experience of religious tourists / pilgrims. That is, what effect will this commodification have on the authenticity of the destination (Mecca), the religious ritual (Hajj) and on pilgrims’ experiences? Certainly, it might be hypothesised that the pilgrim’s behaviour is becoming more materialistic, that owing to contemporary highly-branded hospitality services, modern tourism infrastructure and SMART technology in Mecca, the pilgrim’s spiritual experience is being transformed into a touristic experience, an experience which competes with and jeopardises the moralities of the Islamic religious journey of Hajj and the lessons of Prophet Mohammad (PBUH) based on simplicity, equality, and no ostentation. The purpose of this paper is to begin to address the consequences of this commodification of the Hajj. Specifically, it considers the outcomes of preliminary research (focus groups) conducted in the UK with pilgrims who have performed Hajj within the last three years. This research reveals that, for these pilgrims at least, the Hajj has become commodified; not only has the experience become more ‘touristic’, but they also seek out greater comfort and luxury, indicating that the pilgrimage has become more of a ‘branded’, commercial experience. The research also points to further research that will be necessary to fully comprehend the implications of the commodification of the Hajj for religious tourism more generally

Spiritual or Touristic Experience? A critical exploration of the consequences of the commodification of the Hajj on the Pilgrim Experience

Within the field of religious tourism research, increasing attention has been paid to commodification and its consequences. However, there remains a paucity of literature that considers the impacts of the commodification of religious tourism on the experience of religious tourists or pilgrims in general, whilst few if any attempts had been made to consider this issue from an Islamic perspective. Specifically, little is known about the consequences of the commodification of the destination (Mecca) and of the religious ritual of the Hajj on pilgrims’ spiritual experiences. Therefore, based upon research into the Hajj, Mecca and pilgrims’ experiences, this thesis sought to address the following question: to what extent is commodification transforming the spiritual experiences of pilgrim on the Hajj, as well as their perceptions of the authenticity and appeal of the pilgrimage journey. Putting it another way, the main aim of this exploratory research was to critically appraise the extent to which the spiritual experience of the Islamic pilgrim is being transformed into a touristic experience as a result of the contemporary commodification of Mecca and the Hajj. The research in this thesis adopted a phenomenological interpretivist approach, and comprised two stages. Stage one of the research involved one focus group undertaken in the UK with pilgrims who had undertaken the Hajj at least once in the preceding three years, the purpose to being to establish the extent and perceived consequences of the commodification of the Hajj as a basis for guiding and informing the principal research at stage two. The focus group outcomes revealed that, for the majority of participants, the Hajj has become commodified. Not only has the experience become more ‘touristic’, but the participants revealed that pilgrims also seek out greater comfort and luxury, thus indicating that the pilgrimage has become more of a ‘branded’, commodified experience. As such, the focus group findings confirm the arguments in the literature with regards to the commodification of religious tourism yet, for some participants in the research, this commodification had not, for them, diminished either the authenticity or the enjoyment of the experience. Subsequently, the second stage of data collection took place during the Hajj; specifically, the researcher participated in the Hajj as a pilgrim in August-September 2016. At this stage, the principal data collection method was semi-structured in-depth interviews. The interviews were conducted with pilgrims from both developed and developing countries in order to explore in depth not only how pilgrims experience a commodified Hajj but also to identify the extent to which these experiences vary amongst pilgrims from contrasting cultural backgrounds. Interviews were also conducted with representatives of the tourism sector in Saudi Arabia / Mecca, specifically hoteliers, in order to elicit further data with regards to religious tourism policy and practice, as well as contributing to an understanding of the commodification process from a supply perspective. Interview data were also supplemented by participant observation of the roles and actions of pilgrims during the Hajj. The research revealed that the identified commodification of Mecca and the Hajj is impacting negatively not only on the spiritual experience of pilgrims but also on the perceived authenticity of the destination. More specifically, a consensus emerged from the data that, irrespective of national or cultural background, the pilgrim’s behaviour is becoming more materialistic and consumption-oriented. In particular, influenced by the increasing supply of contemporary, highly-branded hospitality services, modern tourism infrastructure and SMART technology in Mecca, the pilgrim’s spiritual experience is being transformed into one mainly more touristic, an experience which competes with and potentially challenges the moralities of the Islamic religious journey of the Hajj and its lessons based on simplicity, equality and no ostentation. Overall, this thesis concludes that, at least for the participants in both stages of the research, the Hajj has become commodified. As a consequence, their spiritual experience is becoming diluted, entering the realm of a more touristic experience. Pilgrims seek out greater comfort and luxury, indicating that the pilgrimage has become more of a ‘branded’, commodified experience

SMART Media Technologies impact on the Spiritual Experience of Hajj Pilgrims

Over the last two decades, information and communication technologies have advanced rapidly and continue to do so. Currently, the popularity and spread of SMART Media Technologies (SMT) is not only transforming the lives of tourists around the world in general, but is impacting on the experience of pilgrims on the Hajj in Saudi Arabia in particular,(Brdesee et al, 2013). Indeed, the Saudi government has undertaken a number of initiatives to encourage the use of SMT in the religious tourism industry, (Majid, 2016). Specifically, the availability of SMT services such as Hajj Apps, E-bracelets for pilgrims, free WIFI and mobile charging services in Grand Mosques (in both Mecca and Madinah), dedicated social media websites, and the ability of pilgrims to take advantage of SMART phone activities are facilitating and enhancing their technological and social experience of the Hajj (Naar, 2015; also BBC, 2016). However, arguably the introduction of ‘high-tech’ into the Hajj is arguably impacting on the nature of the pilgrims’ experience, challenging its fundamental spirituality by transforming it into something more akin to a ‘cyber experience’, an experience which competes with and jeopardies the principles of the Islamic religious journey of the Hajj with its focus on worship, simplicity and no ostentatious behaviour. Therefore, the purpose of this paper is to explore how the spiritual experience of pilgrims may be influenced by the availability and use of various SMT services. The findings suggest ways in which these technological services both enhance and impact negatively on the pilgrim’s spiritual experience

The Impact of Smart Media Technologies on the Spiritual Experiences of Hajj Pilgrims

Over the last three decades, information and communication technologies have advanced rapidly and continue to do so. Nowadays, the popularity and spread of so-called Smart Media Technologies (SMT) is not only transforming the lives of tourists around the world in general, but is impacting on the experience of pilgrims on the Hajj in Saudi Arabia in particular. Indeed, the Saudi government has undertaken a number of initiatives to encourage the use of SMT in the religious tourism industry. Specifically, the availability of SMT services such as Hajj Apps, E-bracelets for pilgrims, free WIFI and mobile charging services in Grand Mosques (in both Makkah and Madinah), dedicated social media websites, and the ability of pilgrims to take advantage of smartphone activities are facilitating and enhancing their technological and social experience of the Hajj. However, the introduction of ‘high-tech’ into the Hajj is arguably impacting on the nature of the pilgrims’ experience, challenging its fundamental spirituality by transforming it into something more akin to a ‘cyber experience’, an experience which competes with and jeopardises the principles of the Islamic religious journey of the Hajj with its focus on worship, simplicity and non-ostentatious behaviour. Therefore, the purpose of this paper is to explore how the spiritual experience of pilgrims may be influenced by the availability and use of various SMT services. The findings suggest ways in which these technological services both enhance and impact negatively on the pilgrim’s spiritual experience