Demanda de medidas de seguridad COVID-19 en la industria hotelera durante la Fase Media de la Pandemia

The COVID-19 pandemic has had a profound impact on the hospitality industry, requiring the implementation of stringent safety measures to protect employees and guests. This research note aims to provide a comprehensive overview of the research conducted on COVID-19 safety measures in the hospitality industry in combination with a snapshot of the results from a longitudinal COVID-19 risk perception study. The research note examines the various aspects of safety measures, including health protocols, physical distancing, sanitation practices, employee training, and PPEs. Additionally, the paper explores the challenges faced by the industry in implementing these measures and discusses potential strategies for enhancing safety and mitigating risks. The findings can serve as a valuable resource for industry professionals, policymakers, and researchers in the ongoing efforts to ensure the safety and well-being of individuals in the hospitality sector during the COVID-19 pandemicLa pandemia COVID-19 tuvo un profundo impacto en la industria hotelera mundial, lo que requiere la implementación de estrictas medidas de seguridad para proteger a sus empleados y huéspedes. Este artículo tuvo como objetivo proporcionar una descripción general de la investigación realizada sobre las medidas de seguridad de COVID-19 en la industria hotelera en combinación con los resultados de un estudio longitudinal de percepción de riesgo de COVID-19. Se examinan los diversos aspectos de las medidas de seguridad, los protocolos de salud, distanciamiento físico, prácticas de saneamiento, capacitación de los empleados y el EPP. Además, el documento explora los desafíos que enfrentó la industria al implementar estas medidas y analiza posibles estrategias para mejorar la seguridad y mitigar los riesgos. En conclusion, los hallazgos pueden servir como un recurso valioso para los profesionales de la industria, encargados de formular políticas, garantizar la seguridad y el bienestar de las personas en el sector de la hospitalidad durante la pandemia de COVID-19

Dynamics of Seeking Information from Local Tourism Offices in the Event of a Crisis Among African American Tourists

The study examined African American tourists to determine the dynamics of turning to local tourism organizations in the event of a crisis. This study was framed by three interrelated research questions: the influence of the perception of risk occurring during a trip, the influence of age as well as the types of social media outlets and the user involvement level. The study found that there were significant relationships among physical accidents, weather, cultural barriers, age and the use of Facebook on the likelihood of turning to local tourism organizations in the event of a crisis. Further implications are discussed

Toward A Comprehensive Destination Crisis Resilience Framework

Resilience is an umbrella concept with many different layers of meaning. While the concept of resilience is widely used in other disciplines, the discussion on resilience in tourism studies is developing scarcely. There is essentially no resilience framework that can be used to guide tourism destinations to measure the level of crisis resilience. To that end, the goal of this paper is to discuss and propose the conceptual framework of destination crisis resilience. This framework is intended as a starting point for a wider discussion of factors that contribute to destination resilience and consequently provides a groundwork to develop a toolkit of matrixes and approaches

Moving the Travel Risk Literature Forward Conceptually and Operationally

Over the past three decades, the tourism literature has examined the role of risk perceptions in an effort to gain a better understanding of the factors that influence travel decision-making. However, there is increasing criticism of the travel risk literature (e.g., Korstanje 2011; Williams and Balaz 2015; Yang and Nair 2014). Criticisms have primarily focused on the conceptualization and operationalization of perceived risk. Based on the main criticisms of the travel risk literature, the purpose of this paper is two-fold. First, this paper seeks to move the travel risk literature forward conceptually by proposing a theory-based conceptual model. Second, this paper seeks to move the travel risk literature forward operationally by adapting survey items used to measure risk-related constructs in the fields of health behavior and psychology to the context of tourism. The main objective of this paper is to provide a strong theoretical foundation for destination risk management

Understanding the Cruise Industry’s Responses to Health-Related Crises: A Case Study Approach

The cruise industry is one of the fastest growing sectors within the tourism and hospitality industry (WTO, 2010). In spite of the increasing popularity, there has been a continued interest in traveling albeit an increased exposure to various types of health risks, such as seasickness, nausea, and foodborne disease (CDC, 2014). Oftentimes these health risks can develop into health-related crises to which both passengers and crew members are vulnerable (Henderson, 2007). The outbreak of health-related crises can exert epidemic effects on the cruise industry and therefore have catastrophic impacts (CLIA, 2014). The direct outcome normally manifests itself as damage to personal health and well-being of the traveler; while indirect outcome can take the form of customer dissatisfaction, impaired brand images of cruise lines, and distorted images of destinations (CDC, 2014; Crimson Hexagon, 2013). To cope with these challenges, scholars have highlighted the importance of crisis management practices as well as effective crisis responses (Coombs, 2014; Ritchie, 2008)

CAPACITY BUILDING PARTNERSHIP: A MODEL FOR INTERNATIONAL UNIVERSITY COLLABORATION TO IMPROVE TOURISM EDUCATION, RESEARCH, AND INDUSTRY OUTREACH. University of Florida, USA and the State University of Nizhni Novgorod, Russian Federation

The proposed model of international collaboration between the University of Florida (UF), USA, and the State University of Nizhni Novgorod (UNN), Russian Federation, aims to strengthen teaching process, research, and industry outreach in partner institutions. The model includes curriculum development and delivery, faculty training, student exchange, facilitation of research through creation of a center for tourism research at UNN, and involving industry professionals in the education process. When implemented, the project will contribute to producing better specialists in the area of tourism and hospitality management and, on a larger scale, positively transform societies in both the Nizhni Novgorod region, Russia, and the state of Florida, USA

Whom to Listen to? Trusted Source and Retweet Behavior of the NYC Marathon and Hawaii False Alarm

Terror attacks disturb social order, and impact the communications between stakeholders. Responsible organizations seek to learn the rules of public information dissemination, thus better manage the crisis communication during terror attack. Guided by social capital theory, this study took the 2017 NYC marathon attack and Hawaii false missile alarm as examples and examined which sources the public trusts most during varying phases of terror threats. The study also explored the content of the most retweeted crisis communication information, in an aim to facilitate better communications between emergency responders and the public, which would help the organizations actively accumulate social capital in the long term. Keywords: Terrorism Attack, Crisis Communication, Social Capital, Social Network, Social Medi

Optimizing Social Media Functionalities and Message Format for Persuasive Crisis Communication in Tourism

The role of communication intensifies during crisis. As social media is full with cluttered, random and unfiltered information shared by the network of users, some information may caught the attention of the users, some information may be unintentionally missed and others could be intentionally ignored. This conceptual paper proposes an empirical investigation to examine persuasive crisis communication strategies in tourism via social media particularly on factors related to sources of information, message formats and functionalities. Conceptual framework for this study is adapted by integrating Elaborations Likelihood Model (ELM) and Technology Acceptance Model (TAM). An online survey will be developed by using Qualtric Online Survey Software and distributed to tourists who use social media during travel. Descriptive statistics will be generated for categorical variables. One-way analysis of variance (ANOVA) will be performed to compare means between different groups and its statistical significance for variables that used ordinal data

Empirically Testing the Influence of Travel Safety Concerns: Examining Alternative Models

Abstract Tourists’ risk perceptions and perceptions of safety are important topics within the tourism literature; however, the conceptual approaches to these concepts are inconsistent. Following the risk-as-feeling hypothesis, this study proposes that: perceived severity and perceived susceptibility could be considered as tourists’ cognitive risk perceptions; perceived safety could be considered as affective risk perceptions; efficacy beliefs should also be included within the theoretical framework. To clarify the underlying relationships between these variables, six conceptual models were developed and tested using data collected from 444 U.S. citizens. In the best fitting model, perceived safety mediated the relationship between one’s travel interest and travel intentions. This mediating relationship was moderated by cognitive risk perceptions and efficacy beliefs. The findings suggest that amplified cognitive risk perceptions may affect individuals’ perceived safety and subsequent travel decisions. Accordingly, destinations should promote safety measures for tourists during times of crisis and restore tourists’ confidence in the destination. Keywords Tourism Crisis Management; Perceived Safety; Risk Perceptions; Travel Decisions; Risk-as-Feeling Hypothesi

Lessons Learnt from the Westgate Shopping Mall Terrorist Attack in Nairobi, Kenya: Involving the Meetings, Incentives, Conferences and Exhibitions Sector in Crisis Communications

The terrorist attacks in Nairobi Kenya have been widely disseminated by the world media, thus, affecting the long-term interests of stakeholders. The tourism industry is made up of a vast number of these stakeholders, with the operating sector alone including the accommodation, tourism services, transportation, entertainment, food services, adventure and outdoor recreation, attractions, meetings, incentive, conventions, and exhibitions (MICE), and travel trade sectors. Within each operating sector, there is also a variety of different stakeholders in various segments and organisations. The purpose of this manuscript is to examine tourism crisis communications surrounding the Westgate Shopping Mall attacks in Kenya. The main research question which guided this study was: did tourism communications surrounding the Westgate Shopping Mall attacks follow best practices for tourism crisis communications? Accordingly, this paper used participant observation to highlight communications surrounding the attacks from the perspective of a conference planner and a conference attendee