Sales representatives emotional intelligence's impact on their perceived performances

Hızla değişen ve gelişen teknoloji; rekabeti arttırmış, tüketiciler daha da bilinçlenmiş ve almak istedikleri ürünlere kolayca ulaşabilir duruma gelmişlerdir. İşletmelerin uzun vadede hayatta kalabilmeleri için müşterilerinin istek ve ihtiyaçlarına uygun ürün ve hizmeti sunmaları gereklidir. Bu durumda müşteriyle birebir ilişki kuran satış elemanlarına büyük sorumluluk düşmektedir. Satış elemanlarının iyi bir performans göstermesi için sadece zeki ve bilgili olmasının yeterli olmadığı bilinmektedir. Bu nedenle; satış elemanlarında aranılan niteliklerden biri de duygusal zekadır. Bu çalışma, satış elemanlarının duygusal zeka düzeyleri ile algıladıkları performansları arasında anlamlı bir ilişki olup olmadığını bulmayı amaçlamaktadır. Bu amaca ulaşmak için araştırma modeli ve hipotezler geliştirilmiş, geliştirilen bu model ve hipotezler 110 kişiden oluşan bir örneklemde test edilmiştir. Araştırma üç bölümden oluşmaktadır. Birinci bölümde; zeka ve duygu kavramları ele alınmış, duygusal zeka kavramı ayrıntılı olarak incelenmiştir. İkinci bölümde, kişisel satış kavramı, satış elemanları, algılanan satış performansı kavramları yer almaktadır. Üçüncü bölümde ise; Aydın ilindeki otomotiv bayilerinde ve Aydın il merkez ilçedeki bankalarda çalışan satış elemanlarına anket yapılmıştır. Toplanan veriler SPSS 15.0 paket programı kullanılarak analiz edilmiş, frekans dağılımları, ortalamaları alınmış ve değişkenler arası korelasyon analizleri yapılmıştır. Elde edilen bulgularda; satış elemanlarının duygusal zeka alt boyutlarıyla algılanan performans alt boyutları arasında anlamlı ilişkiler tespit edilmiştir. Duygasal zeka alt boyutlarından “İyimserlik” ile algınan performans alt boyutlarından “Hedef Gerçekleştirme” arasında pozitif anlamlı, “Duygu Kullanımı” ile “Hedef Gerçekleştirme” arasında ise negatif anlamlı bir ilişki olduğu tespit edilmiştir.In today's rapidly evolving and changing world and developing technology increased competition, customers became more conscious and it has been easier to reach the products that they want to purchase. In order to survive long-term,it is necessarry either for manufacturer or for servicer to be able to serve the product or service that suits the needs and demands of their customers. This encumbers the salesman that contacts the consumer personally. After the intelligence,knowledge or experience of the salespeople in proven to have no significant effect on making profit,social psychologist gifted the term ''emotional ıntelligence'' to management parlance. This study is conclude on the correlation between the salespeople's emotional intelligence and their perceived performances. To achieve this goal, the research model and hypotheses are developed and these developed hypotheses and models were tested in a sample which was composed of 110 people. The research consists of three parts. In the first section, the notion of intelligence and emotion which are the components of emotional intelligence have been surveyed in detail definition of emotional intelligence, historical development , dimensions, and the importance of emotional intelligence in business life have been examined generally. In the second part, the relationship between emotional intelligence and perceived performance of sales staff and sales staff was investigated. In the third and last part, face to face survey technique of qualitative research method was applied to salesmen who work in banks located in the center of Aydın Efeler District and to Automotive dealers in the same area during The Academic Year of 2014-2015.The collected data were analyzed by using SPSS 15.0 package program by the researcher. On the analysis of the survey, using SPSS program percentage and frequency distributions were based on. Emonitinal intelligence in fulfilling the objectives of the positive significance of the perceived performance of the subcales with optimisim, sense of fulfilling the objectives with the use of a significant relationship was found to be negative

Risk Factors and Prevention of Post Operative Delirium

DergiPark: 379013tmsjPostoperative delirium is among the most frequent complications occuring after an operation in an elderlypatient. It is related with poor cognitive and functional recovery, longer hospital stays and increased mortality. Regarding its treatment little is known, but it is an issue that can be prevented in up to 40% of cases. Therefore, prevention of postoperative delirium is of utmost importance. Raising awareness about postoperative delirium,increasing its recognition among medical students and doctors and giving a notion related to its prevention are among the objectives of this pape

Attitudes of university level tourism students towards tourism industry and it's effects on career choice after graduation

Bu çalışma 'lisans düzeyinde turizm eğitimi almakta olan öğrencilerin sektöre yönelik tutumlarının, mezuniyet sonrası kariyer seçimlerine etkisi'ni belirlemek amacıyla yapılmıştır. Çalışmada, lisans düzeyinde turizm eğitimi almakta olan öğrencilerin sektörde çalışma ile ilgili tutumları belirlenmeye çalışılarak, bu tutumların mezuniyet sonrası sektörde kariyer yapma kararı üzerindeki etkisi değerlendirilmiştir. Bu doğrultuda Adnan Menderes Üniversitesi Turizm İşletmeciliği ve Otelcilik Yüksekokulu'nda lisans eğitimi görmekte olan 345 öğrenciye uygulanan anketlerden elde edilen veriler istatistiksel analizler ile anlamlı tablolar halinde sunulmuştur. Araştırmada; turizm eğitimi almakta olan öğrencilerin sektöre yönelik tutumlarını ölçen 5 boyut elde edilmiştir. Çalışma sonuçlarına göre, lisans düzeyinde turizm eğitimi almakta olan öğrencilerin turizm sektörünü kariyer olarak seçmeleri konusunda en etkili faktör; kişi-endüstri uyumu olarak bulunmuştur. Bunun yanında; çalışmaya katılan erkek öğrencilerin turizm sektörünü kariyer olarak seçme konusunda bayan öğrencilere göre daha olumsuz tutum içinde olduğu belirlenmiştir.The purpose of this study is to investigate the attitudes of university level tourism students towards tourism sector and these attitudes' effects on career choice of students after graduation. The data was collected from Adnan Menderes University Tourism and Hotel Management students by a one-page questionairre. 5 dimensions were defined to measure attitudes of tourism students towards tourism industry. Results of the study shows that the most important factor on choosing tourism as a career is person-organization fit. There are significant differences between the attitudes of male and female students towards tourism industry. Male students have more negative attitudes towards choosing tourism as a career path. The study comprises of three phases. In the first phase of this research, comprehensive definitions of tourism sector, tourism education and the system of tourism education in Turkey are explained. In the second phase of the study; career, career choice and the factors which affect career choice is described. Results of statical analysis and findings of the researc are presented in the third phase of the study

Preparation and characterization of polypropylene based composite films

Thesis (Master)--Izmir Institute of Technology, Chemical Engineering, Izmir, 2001Includes bibliographical references (leaves: 133-138)Text in English; Abstract: Turkish and Englishxvi, 138 leavesIn the scope of this study, preparation of silver . natural zeolite reinforced polypropylene (PP) composite system possessing antibacterial properties via ion exchange process and characterization by means of different techniques (FTIR, TGA, DSC, mechanical tests, optical microscopy) were aimed. It has been established that zeolites are suitable for removing Ag ions from silver containing solutions and that silver zeolites are increasingly investigated as germicidal, bactericidal, antifungal, and antiseptic components in different compositions (Hagiwara 1990, Kawahara 2000, Klasen 2000).In the present study, prior to the ion exchange studies, water sorption behavior of PP . clinoptilolite rich natural zeolite composites was investigated, since the ion exchange process was to be conducted in aqueous media. It was observed that a hydrophobic polymer, PP attained the property of water sorption due to the porous structure of the composite films. The effective diffusivity of liquid water in the PP-zeolite composites prepared by hot press and extrusion techniques varied in the range of 0.3- 9.9 x10-10 and 0.1 - 3.3 x10-12 cm2/s, respectively. Silver loading to PP - zeolite composites was provided by means of two different methods. In Method I, PP - zeolite composite films were treated with a variety of silver ion containing solutions (5 to 50 ppm AgNO3 solution), whereas in Method II silver exchanged zeolite minerals (prepared with initial AgNO3 concentrations of 50, 500, and 5000 ppm) were molded with PP in the presence of DOP (Dioctyl Phthalate). The amounts of Ag+ loaded per gram of zeolite for initial AgNO3 concentrations of 50, 500, and 5000 ppm were determined as 4.36, 27.85, and 183.78 mg, respectively. Antibacterial activity tests against E.coli indicated that the samples obtained in Method II were superior to those prepared by Method I since the penetration of silver ions to the zeolite phase was limited by the PP phase in the case of Method I. However, the discoloring effect of silver ion was readily observed for the samples prepared by Method II as indicated by the discoloration parameters. The release of Ag+ to water was found to be negligible as reported in literature leading to long . term antibacterial activity.The thermal characterization studies showed that the addition of the zeolite increased the crystallinity of the structure acting as a nucleating agent in PP crystallization as well as retarded the degradation temperature of PP. At low silver concentrations, the zeolite behaved as a decelerating agent in PP, however at higher silver concentrations, the composites degraded at a faster rate than pure PP. Yet the activation energy values for the thermal decomposition reactions of Method II was considerably lower indicating that the decomposition has been accelerated by the presence of silver.It was found that the addition of the zeolite into the PP matrix decreased the density of pure PP (0.89 g/cm3) due to the formation of voids. However, a systematic approach was not observed with the increasing zeolite content as a consequence of the uneven zeolite distribution. On the other hand, a considerable enhancement was noticed for the tensile tested film densities changing between 0.58 - 0.78 g/cm3, which are in a better agreement with the commercially desired range (0.6 - 0.65 g/cm3) for packaging applications of PP composites. Mechanical tests indicated that the addition of the zeolite tended to decrease the yield stress values while a slight decrease was observed for Young moduli. The effect of silver on the Young Modulus values of the composites is not quite significant, however the yield stress values increased from 23.6 to 29.5 MPa with the increasing silver concentration.Consequently, of all the composite films prepared by Method II, the ones loaded with 4.36 (mg Ag+/g zeolite) containing 2, and 4 % wt zeolite were selected to be the most appropriate, considering the thermal, mechanical, and structural characteristics as well as the discoloring actions