Corporate social responsibility in commercial banking - A case study from the Czech Republic

The concept of corporate social responsibility is not new in the banking sector, but nowadays, it becomes highly topical since the crisis has significantly highlighted the need for integration of moral principles in the banking business. Knowledge of business practice indicates the fact that the acceptance of moral principles in business is not integrated into management decisions of companies. It also cannot be accepted that self-regulatory instruments of companies such as CSR will be effective. The existing experience with the implementation of CSR and ethical principles in the banking sector leads to the opinion that the social responsibility of banks and ethics in banking sector are perceived as an appropriate marketing tool for public communication and are not integrated into policies of individual commercial banks. Experience with the crisis demonstrated that there is a lack of moral principles of managers’ decisions. The aim of this article is to introduce theoretical aspects of CSR in commercial banking and measure the level of CSR in selected Czech commercial banks. In the article, the CSR index was calculated for Česká spořitelna, Československá obchodní banka, Komerční banka and GE Money Bank. Results of our research confirmed that the CSR index of selected Czech commercial banks achieves only an average level. There is a significant lack of transparent information in the context of CSR areas.[IGA/FaME/2013/010

CSR as a driver of satisfaction and loyalty in commercial banks in the Czech Republic

This paper is focused on Corporate Social Responsibility (CSR) and its effects on satisfaction and loyalty of bank customers and employees in the Czech Republic. The aim of this paper is to figure out whether CSR strategy of bank affects satisfaction and loyalty of bank customers and employees. The research was conducted using quantitative method of questionnaire survey and descriptive statistics was used to analyze data to support the research results. It was found out that 87 % of Czech bank customers are satisfied with their banks. The data analysis also indicated a positive relationship between customer satisfaction and customer loyalty. However, based on the results, customers’ perception of CSR does not have significant effect on their satisfaction. © CSR, 2015

Application of the CSR measuring model in commercial bank in relation to their financial performance

This article focuses on the application of the corporate social responsibility concept (CSR) in commercial banking in the Czech Republic. The study quantitatively evaluates the CSR activities in commercial banks on a sample of four largest Czech banks according to the number of customers by using the CRM measuring model developed by the authors. The research is based on the content analysis of the publicly available data and takes into consideration three main pillars of the CSR - Economic, Social and Environmental. The subsequent analysis made with the application of the methods of descriptive statistics and correlation analysis is focused on the relationship between the CSR implementation and the commercial bank's financial performance. On the basis of the CSR measurements it was found, that the application of CSR activities in the Czech commercial banking sector is reaching the average level. Correlation analysis also showed that the level of application of the CSR is not significantly related to the financial performance of the banks. © 2015, Centre of Sociological Research. All rights reserved

Information System for the Firm Dealing in the Spere of Autotronics

Cílem této bakalárské práce je návrh a implemetace informacního systému pro firmu TKE, která se zabývá opravou elektroinstalací osobních i nákladních automobilu se zamerením na rídící elektroniku všech automobilových znacek a dále prodejem náhradních dílu a montování techto dílu do vozidel. Informacní systém je prístupný pres internetové stránky a slouží k evidenci dat, která obsahuje evidenci náhradních dílu, služeb, faktur a objednávek, evidenci všech osob pusobící ve firme, dodavatelu a evidenci osob úcinkujících na fóru, které je také soucástí tohoto systému stejne tak i internetový obchod. Systém je napsaný v jazyce PHP v kombinaci s HTML komunikující s databází MySQL.The main aim of this bachelor work is a proposal and implementation of informative system for the TKE company which deals with reparation of electroinstalation sets of cars and trucks with focus on directive electronics for all kinds of cars. This company also provides replacement parts and its fitting into the cars. Information system is available on internet sites and serves to audit datas, which contain records of replacement parts, services, invoices and orders. These sites provide records of all people working in the company and its suppliers and also a forum and internet shop are included there. The system is written in PHP language in combination with HTML. This also communicates with MySQL database.Prezenční456 - Katedra informatikyvelmi dobř

Customers' satisfaction as an influence of corporate social responsibility in commercial banks: Case from Kenya and Czech Republic

Customer satisfaction is a key measure of provision of quality services to clients. Many banks are now focused on ensuring maximum customer satisfaction to their clients as an edge over their competitors for gaining competitive advantage. The actions and initiatives of Corporate Social Responsibility (CSR) influence customer satisfaction though through different levels for each customer. As a result of CSR activities and initiatives, many businesses have been able to retain customers (through customer loyalty), command high profits and high market shares. The purpose of this article is to investigate satisfaction of Kenyanbank customers. Descriptive analysis is used to analyze our data. The outcomes of our research are entirely based on research results and use of a questionnaire. Based on the results, overall level of satisfaction in Kenya is slightly above Czech Republic. The main reasons for satisfaction in both countries are different while the main reason for dissatisfaction is the same

Predictors of Irinotecan Toxicity and Efficacy in Treatment of Metastatic Colorectal Cancer

The colorectal cancer ranks high among the malignant tumours in incidence and mortality and irinotecan is standardly used in palliative treatment of metastatic disease in every therapeutic line. Unfortunately, the treatment with irinotecan is often associated with severe toxicities, especially neutropenia and diarrhea. The majority of the toxic manifestation is caused by the insufficient deactivation (glucuronidation) of irinotecan active metabolite SN-38 by UGT1A enzyme. The elevated SN-38 plasma concentration is responsible for the hematological and gastrointestinal toxicity that can become life-threatening. The patients carrying the mutation of the gene encoding UGT1A enzyme lack the ability of bilirubin glucuronidation, and suffer from the inherited un-conjugated hyperbilirubinemia (Gilbert syndrome, Crigler- Najjar type 1 and 2 syndrome). The mutations in other enzyme systems also play role in the etiopathogenesis of the irinotecan toxicity: CYP3A (cytochrome P-450), ABC family of transmembrane transporters (adenosine-triphosphate binding cassette). The goal of the contemporary research is to determine the predictive factors that will enable the individual adjustment of the individual drug dosage while minimising the adverse effects and maintaining the treatment benefit

Psychological context of work meaningfulness

There is a significant shift of approach to the management of organizations and workers in recent decades. This shift in management philosophy is characterized by converting from traditional, conventional (rather bureaucratic) management models to rather humanistic/existential oriented models. This transition comes partly from the understanding that human resources are the most promising and effective way for organization development, partly from a shift in the understanding of the role of organizations in society. The key point of these approaches has become a "meaning" or "meaningfulness" in relation to the work and organization. The importance of work meaningfulness is not only in its potential to increase the competitiveness of organizations, but especially in its major (mostly positive) impacts on the employee himself and his work (and by that the organization and its performance). Work meaningfulness is strongly connected to the work engagement, which represents the active personal participation in the work process, manifested by vigor, active cooperation, willingness to contribute to the company's success and dedication to work. Work engagement seems to be next important factor affecting work attitudes and achievements of employees. The paper gives an overview of various approaches to work meaningfulness and work engagement, on the basis of which authors propose new model of work meaningfulness with overlap to work engagement. The work meaningfulness is not seen as one-dimensional variable, but consists of complex of interacting factors and processes that define an individual perceived meaning and importance of the work. Meaningful work is influenced by three areas. The first is the organizational culture. This is defined as a specific pattern of values, norms, beliefs, attitudes and assumptions that are often not clearly expressed, but affect the way individuals behave in an organization and how things are done. The second area is the work design (and broadly the design of organization). It contains several variables, such as workload, work extent (e.g. number of various activities), the depth of work (the amount of the reasoning behind the necessary processes and results of work), relationships with others, work flexibility, job sharing etc. The last area represents the individual/employee himself, e.g. his personality, intelligence (including emotional), optimism, sense of mastery, self-efficacy, attitudes etc