Numerical simulation of discharge plasma generation and nitriding the metals and alloys

This research provides the numerical simulation of the plasma generation in a hollow cathode as well as the diffusion of nitrogen atoms into the metal in the low-pressure glow discharge plasma. The characteristics of the gas discharge were obtained and the relation of the basic technological parameters and the structural and phase state of the nitrided material were defined. Authors provided the comparison of calculations with the experimental results of titanium nitriding by low-pressure glow discharge plasma in a hollow cathode

CONSUMER SATISFACTION AND CUSTOMER LOYALTY IN THE SERVICES SECTOR: A CASE STUDY OF BKT BANK- PRISHTINA, KOSOVO

Consumer behavior is the study of the way people, groups and organizations select, buy, use products, services, ideas or experiences in order to satisfy their needs and desires, while customer loyalty express the level of loyalty customer have to the company he/she buy products or services. Therefore, these two concepts are strongly interrelated. The consumer tends to be loyal to producer or service provider as long as the consumer is satisfied with the products or services they offer. The aim of this paper is to analyze and present consumer satisfaction and loyalty of customers of Banka Kombëtare Tregtare-BKT, branches in Prishtina, Republic of Kosovo. During the research process, we used both secondary and primary data. For the sake of research, we have interviewed 200 customers who are using products/services offered by BKT-branches in Prishtina, Capital of the Republic of Kosovo. Random customers were used in this survey and questions asked were closed type ones. The research instrument used in this study was a questionnaire while the technique used was through direct communication. The research was conducted between May and July 2012