Human and Organizational Issues for Resilient Communications

Human and organizational issues are able to create both vulnerabilities and resilience to threats. In this chapter, we investigate human and organizational factors, conducted through ethnographic studies of operators and sets of interviews with staff responsible for security, reliability and quality in two different organizations, which own and operate utility networks. Ethnography is a qualitative orientation to research that emphasizes the detailed observation and interview of people in naturally occurring settings. Our findings indicate that 'human error' forms the biggest threat to cyber-security and that there is a need for Security Operational Centres to document all cyber-security accidents. Also, we conclude that it will always be insufficient to assess mental security models in terms of their technical correctness, as it is sometimes more important to know how well they represent prevailing social issues and requirements. As a practical recommendation from this work, we suggest that utility organizations engage in penetration testing and perhaps other forms of vulnerability analysis, not only to discover specific vulnerabilities but also to learn more about the mental models they use

Five areas to advance branding theory and practice

The paper suggests five areas to advance branding theory and practice based on the authors’ recent work in brand management. In this commentary, we aim to put forward suggestions and ideas for further research in brand management; ideas, which we believe will have an impact on the way branding is researched and practiced by both academics and practitioners alike. We will focus on the future of branding in the following areas, inspired by our own work in the field: (1) branding in higher education, (2) branding in Asia Pacific, (3) brand ambidexterity, (4) brand innovation on social media, and (5) brand likeability

Beyond “entrepreneurial passion”: Are there other “deeper” forms of passion involved in Entrepreneurial Pursuits?

none4sinoneEnrico Baraldi, Marcus Lindahl, Andrea Perna, Andrea SabatiniBaraldi, Enrico; Lindahl, Marcus; Perna, Andrea; Sabatini, Andre