Enhancing Team Performance for Long-Duration Space Missions

Success of exploration missions will depend on skilled performance by a distributed team that includes both the astronauts in space and Mission Control personnel. Coordinated and collaborative teamwork will be required to cope with challenging complex problems in a hostile environment. While thorough preflight training and procedures will equip creW'S to address technical problems that can be anticipated, preparing them to solve novel problems is much more challenging. This presentation will review components of effective team performance, challenges to effective teamwork, and strategies for ensuring effective team performance. Teamwork skills essential for successful team performance include the behaviors involved in developing shared mental models, team situation awareness, collaborative decision making, adaptive coordination behaviors, effective team communication, and team cohesion. Challenges to teamwork include both chronic and acute stressors. Chronic stressors are associated with the isolated and confined environment and include monotony, noise, temperatures, weightlessness, poor sleep and circadian disruptions. Acute stressors include high workload, time pressure, imminent danger, and specific task-related stressors. Of particular concern are social and organizational stressors that can disrupt individual resilience and effective mission performance. Effective team performance can be developed by training teamwork skills, techniques for coping with team conflict, intracrew and intercrew communication, and working in a multicultural team; leadership and teamwork skills can be fostered through outdoor survival training exercises. The presentation will conclude with an evaluation of the special requirements associated with preparing crews to function autonomously in long-duration missions

Data Mine and Forget It?: A Cautionary Tale

With the development of new technologies, data mining has become increasingly popular. However, caution should be exercised in choosing the variables to include in data mining. A series of regression trees was created to demonstrate the change in the selection by the program of significant predictors based on the nature of variables

Pilot/Controller Coordinated Decision Making in the Next Generation Air Transportation System

Introduction: NextGen technologies promise to provide considerable benefits in terms of enhancing operations and improving safety. However, there needs to be a thorough human factors evaluation of the way these systems will change the way in which pilot and controllers share information. The likely impact of these new technologies on pilot/controller coordinated decision making is considered in this paper using the "operational, informational and evaluative disconnect" framework. Method: Five participant focus groups were held. Participants were four experts in human factors, between x and x research students and a technical expert. The participant focus group evaluated five key NextGen technologies to identify issues that made different disconnects more or less likely. Results: Issues that were identified were: Decision Making will not necessarily improve because pilots and controllers possess the same information; Having a common information source does not mean pilots and controllers are looking at the same information; High levels of automation may lead to disconnects between the technology and pilots/controllers; Common information sources may become the definitive source for information; Overconfidence in the automation may lead to situations where appropriate breakdowns are not initiated. Discussion: The issues that were identified lead to recommendations that need to be considered in the development of NextGen technologies. The current state of development of these technologies provides a good opportunity to utilize recommendations at an early stage so that NextGen technologies do not lead to difficulties in resolving breakdowns in coordinated decision making

Challenges of NextGen technologies for coordinated decision making and the exchange of information between pilots and controllers

Introduction: This paper presents two studies that explore the implications of NextGen technologies for pilot/controller information exchange and coordinated decision making. Method: In Study 1 five participative focus groups were conducted with human factors experts. In Study 2 fifteen interviews were conducted with air traffic controllers. Both studies employed a thematic analysis. Results and Discussion: Results from Study 1 suggest that changes to pilot and controller information acquisition will alter rather than reduce breakdowns in coordinated decision making. Study 2 identified some basic issues in information exchange with NextGen technologies and suggests that some important non-operational information will be lost. Conclusion: The two studies highlight some important challenges that need to be carefully considered as the NextGen technologies move towards maturity.

Situational pressures on aviation decision making : goal seduction and situation aversion

Introduction: The context in which a decision is made can shape the decision process in important ways. Of particular interest here are `strong' situations, that is, contexts where the situation itself exerts an influence on decision making. Borrowing concepts from field theory and approach/avoidance theory, this paper explores the influence of strong situations on pilot decision making. Method: There were 28 pilots flying in Alaska who were interviewed using a critical incident technique where participants were asked to relate stories about challenging flying situations. A bottom-up qualitative analysis of reported social and psychological pressures revealed a range of types, including strong situations, which are described in this paper. Results: Strong situations were mentioned in 67% of the interviews and included situations likely to motivate the pilot toward unsafe behavior (goal seduction) and situations likely to motivate the pilot away from safe behavior (situation aversion). Goal seduction situations included rescuing others, meeting a significant other, time-related constraints, financial pressures, and unspecified goal seduction; aversive situations included physical discomfort, not having maintenance or facilities for the airplane, and a lack of basic necessities (e.g., lodging) for the pilot. Discussion: Goal seduction describes one broad, unspecified influence on pilot decision making, but situation aversion is also an important motivator for some pilots. Goal seduction and situation aversion may well underlie the phenomena of plan continuation errors, the tendency for pilots to continue despite evidence suggesting it is imprudent. This study suggests some specific factors that constrain decision making for pilots in challenging situations.

Instructor Debrief Training in SPOT

One way to enhance the effectiveness of Special Purpose Operational Training' (SPOT) debriefing sessions may be for instructors to make explicit connections between the Crew Resource Management (CRM) concepts a carrier advocates and the behaviors displayed by the crew in question. A tool listing key behaviors from the scenario was devised, accompanied by an instructors' training session in which links were made between the behaviors and the underlying CRM processes they reflect. The aim of the tool is to assist instructors to focus the debriefing on the key SPOT/ CRM issues, in this case on planning. A second tool suggested ways to facilitate the discussion. Fourteen instructors at a major U.S. carrier took part in the training session and used the toolkit in their subsequent debriefs. Pre- and post-training debriefing samples from each instructor were compared to assess whether there were any changes in instructors' approaches to discussions in terms of the topics they covered and how they raised the points

Developing A SPOT CRM Debriefing Tool

In a study of CRM LOFT briefings published in 1997, Dismukes, McDonnell & Jobe reported that briefings were not being utilized as fully as they could be and that crews may not be getting the full benefit from LOFT that is possible. On the basis of their findings, they suggested a set of general guidelines for briefings for the industry. Our work builds on this study to try to provide a specific debriefing tool which provides a focus for the strategies that Dismukes et al suggest

Training And Measurement At The Extremes: Developing And Sustaining Expert Team Performance In Isolated, Confined, Extreme Environments

As exploration of new frontiers continues, the need for team training in extreme environments grows. Operating in isolated, confined, and extreme environments (ICE) demands novel approaches to team performance measurement, as well as new strategies and methods for ensuring teams members are (1) equipped with the knowledge, skills, and attitudes critical for effective team performance over time, and (2) are supported by just-in-time training or other resources when breakdowns in performance inevitably occur. This panel brings together a range of experts in human performance in extreme environments to provide a comprehensive overview and discussion of the most current approaches and trends regarding team training and performance measurement in ICE environments. Copyright 2010 by Human Factors and Ergonomics Society, Inc. All rights reserved