Competitiveness Factors of Accessible Tourism E-Travel Agencies

This chapter aims to detect the differentiating factors of the accessible e-travel agencies that enable them to be competitive in the market and, therefore, to promote the development of accessible products in the tourism sector. With this objective, an analysis of 14 accessible travel agencies' websites has been carried out. The analysis was guided by theoretical frameworks of competitiveness and accessible tourism. Taking into account the specific needs of people with disabilities, accessible e-travel agencies offer a wide range of specialized and tailor-made products and services with great quality while finding efficiency formulas to contain prices: being receptive in a specific destination; having a network of contacts in different parts of the world that can verify the specific requirements of the client; or being specialized in a specific destination/s, offering tourist packages that have previously been tested by other people with the disability for which it is offered

Defining the concept of business model: Searching for a business model framework

Business Model (BM) literature is growing with many contributions from academics and practitioners. Interestingly, despite a large number of studies focused on BM, we found a lack of consistency in the definition of what a BM is. Using content analysis, this study aims to investigate previous studies searching for a shared definition of BM. A relevance assessment allows understanding most common elements that shape BM, allowing us to draw a definition of BM. Four main dimensions are derived to define the BM: the value dimension, the modeling principles dimension, the functional dimension, the strategy dimension. Finally, results show further needs of development