To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery

This article provides an account of the lawyer–client relationship from the perspective of the client's co-productive role in the service process. It reports on the findings of a limited qualitative study involving accredited specialist lawyers in the areas of personal injury and family law. The interviews that formed the core of the study were designed principally to find out about both the expectations and the experiences these lawyers had of their clients' roles during the life of the lawyer–client relationship. The interviews also focussed on the question of how these lawyers viewed 'unbundled' legal service delivery arrangements, by which is meant legal services in which clients take responsibility for some of the tasks that constitute the service