Customer loyalty: The case of mobile phone users in Universiti Utara Malaysia

This research attempts to examine the relationships between service quality, switching barriers and brand image and customer loyalty in the Universiti Utara Malaysia sector. Based on the theoretical model, a comprehensive set of hypotheses were formulated and a methodology for testing them was outlined.These hypotheses were tested empirically by means of questionnaires to demonstrate the applicability of the theoretical model.The results indicate that service quality, switching barriers, and brand image are separate constructs that combine to determine loyalty, with service quality and switching barriers exerting a stronger influence than brand image.Hypotheses H1, H2 were supported, while hypothesis H3 was rejected

Customer Loyalty: The Case of Mobile Phone Users in Universiti Utara Malaysia

This research attempts to examine the relationships between service quality, switching barriers and brand image and customer loyalty in the Universiti Utara Malaysia sector. Based on the theoretical model, a comprehensive set of hypotheses were formulated and a methodology for testing them was outlined. These hypotheses were tested empirically by means of questionnaires to demonstrate the applicability of the theoretical model. The results indicate that service quality, switching barriers, and brand image are separate constructs that combine to determine loyalty, with service quality and switching barriers exerting a stronger influence than brand image. Hypotheses H1, H2 were supported, while hypothesis H3 was rejected.   Keywords: Customer loyalty, brand image, switching barriers, service quality

The impact of work-family conflict on Muslim women's well-being in selected Malaysian universities : the moderating role of religious coping strategy / Meguellati Achour

The purpose of this research is to investigate work-family satisfaction outlook in Malaysian academic institutions and the role of religious coping strategies for managing work demands and family roles to help Muslim working women to reach their potential in terms of productivity, commitment and achieve well-being. The determinants of well-being included under this research are job satisfaction, family satisfaction and life satisfaction. Under this overall purpose specific research objectives are: to what extent work-family demands and management/supervisory have direct effect on work-family conflict; to examine the role of moderating effect of religious coping strategies on the relationship between work-family conflict and well-being; to what extent religious coping strategies have direct relationship to well-being; to what extent religious coping strategies have strong relationship to work-family conflict; and determine the relationship between work-family conflicts on employees’ well-being? In this study the researcher has used random sampling method to obtain 315 samples from four universities in the Kelang Valley in Malaysia region and used questionnaires to collect the data. A survey was conducted among 315 Muslim working women, in Research Universities in the Klang Valley including University of Malaya, National University, Putra University, and international Islamic university, Kuala Lumpur, Malaysia. Their ages ranged from 30 to 60 years. The researcher, in this study used eight hypotheses to answer the research questions. The study’s results showed: Firstly, results that supervisory/ management support and religious coping strategies were positively and significantly associated with well-being. Work-family conflict and work-family demands are negatively and significantly related to well-being. Secondly, results from the study demonstrated that, work-family demands are positively and significantly related to work-family conflict. Supervisory/ management support has negative and significant relationship with work-family conflict, but religious coping strategies also have positive relationship with work-family conflict but not a significant. Thirdly, results from the study illustrated that, religious coping strategies as a moderator play a role in the relationship between work-family conflict and employees’ well-being. In conclusion, the main difference of coping strategies between Western and Islamic perspective is the emphasis among individual‟s relationships with its Creator and their reliance on Allah (SWT). This research provided Muslim women by some strategies to help them to manage the conflicting demands and family roles; furthermore, assist them in the reduction of anxiety, depression, work-family conflict, and restitution of hope

The Importance of Studying History on individual’s awareness: A Case Study of Muslim Students in Saudi Arabia

The purpose of this study is to identify the effect of studying history on individual’s awareness in political and cultural aspects. The researchers sampled 315 students as respondents were determined using the snowball technique who answered the online survey developed through Google forms with an appended consent form. The survey link was sent to the student respondents via social media (WhatsApp, Emails, Messenger, and so on). These students were from Jeddah University, King Abdelaziz University, and King Saud University. Their ages ranged from 17 to 50 years. The results of this study reveal a strong, positive and significant correlation of studying history with political awareness and cultural awareness as well

Quranic Messages on Environmental Sustainability: an Expository Study of Its Relevance

The contemporary discourse of environmental sustainability has many values embedded in the teachings of the Quran and Sunna. The general outlook of the Quranic paradigm on utilizing the natural environment is based on the prohibition of aggression and misuse, as well as being founded on ideas of construction and sustainability. Unfortunately, in the contemporary world the Muslim community fails to pay sufficient attention to the relevant instructions in the Quran and Sunna. Thus, this article attempts to expand on key concepts within the Quran and Sunna which reveal the most important values for environmental sustainability. The research methodology employed in this paper is an analytical study of a number of Quranic verses with a particular focus on tafsir bi al-ma t-ur (explanation based on hadith), tafsir bi al-ra yi (explanation based on reason), and historical narrative. In short, this paper brings to light the importance of relevant classical and contemporary Quran and Sunna studies for improving human-nature relations and coexistence. © koninklijke brill nv, leiden, 2019

Job Stress and Nurses Well-Being: Prayer and Age as Moderators

There is increasing popularity among researchers, scholars, and policymakers concerning the efficacy of prayer as a coping strategy for job stress. This study examines the moderating effects of prayer and age on the relationship between job stress and nurses’ well-being in UMMC. Three hundred (300) Muslim nursing staff working at the University of Malaya Medical Centre were sampled. Data were collected via questionnaires. The findings of this study show that the effect of job stress on well-being is significant for nurses and that prayer of nurses contributed to alleviating job stress and enhancing well-being. This study is limited to nurses in one public hospital in a developing country. Thus, it would be more interesting if the study could be extended to other public and private institutions in a Muslim country, and a comparison could be done between other religions as well. © 2019, Springer Science+Business Media, LLC, part of Springer Nature

Religiosity and subjective well-being towards a balanced civilization: A study among muslim older adults in Malaysia

The aim of the conceptual paper is to shed more light on the significant of religiosity as a psychosocial determinant of elderly subjective well-being, and its role of as a resource copping strategy, social support, and meaning to life experience. This paper draws on the observation of other scholars in the relationship of religion to health, happiness and well-being research. The deductive and exploratory approach was used to select, analyze and summarize the related literature. The literature indicates that religiosity is associated with elderly people life satisfaction, happiness, and self-esteem. Religious affiliation buffers negative effects of stress on physical health; Prayer buffers the effects of stress on depressive. The paper reviewed the literature on both concepts of well-being and religiosity from Malaysian context. Highlighting the issue of the increase in population of people aged 60 and above, who will need an extra care. © 2019, Academy of Islamic Studies, Dept of Islamic History and Civilization, University of Malaya. All rights reserved

Understanding the Perception of Islamic Medicine Among the Malaysian Muslim Community

This study was conducted to identify and describe the patients’ perceptions of Islamic medicine based on gender, age, marital, educational level and working status among the Malaysian Muslim population. A nationwide interviewer-administered questionnaire survey was conducted in 2013. An open-ended questionnaire pertaining to Islamic medicine was used to increase the probability of capturing maximum data. This survey implemented a multistage design, stratified by state, proportionate to the size of the state population and was representative of the Malaysian population. Post-survey classification of results was performed accordingly. Complex data analysis was carried out using SPSS 16.0. The discussion was identified and categorised into various sections. The paper concludes that Islamic medicine has a major influence in the Malaysian Muslim community compared to other alternatives. Further, its potential for growth and importance especially for treating spiritual ailments cannot be denied. The respondents indicated that two factors motivate Islamic medicine in Malaysia: (1) the Muslim community opts for alternative healing because of their dissatisfaction with conventional methods; (2) Islamic medicine focuses only on healing spiritual-related problems. The average perception of respondents is that the function of Islamic medicine in healing physical diseases is undervalued and that it is not suitable to replace the functions of modern health institutions