16 research outputs found
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Evaluating e-Government services from a citizens' prespective: A reference process model
Evaluating and optimizing e-government services is imperative for governments especially due to the capacity of e-services to transform public administrations and assist the interactions of governments with citizens, businesses and other government agencies. Existing widely applied evaluation approaches neglect to incorporate citizens’ satisfaction measures. Several citizen satisfaction models and indicators have been suggested in academia; however a reference process model that can assist practitioners to apply these performance measures is missing. In this paper we draw upon the evaluation approach proposed by the EU funded project CEES and propose a reference process model that captures re-usable practices for e-government evaluation from a citizens’ perspective. The novelty of the proposed approach is that using DEA for evaluating the e-services the assessment results in suggestions for strategic improvement of the e-services.EU FP7 Marie Curie People Project “CEES - Citizen oriented Evaluation of E-Government Systems” (reference IAPP-2008-230658
Impact of the Covid-19 pandemic on education: experiences and feelings reported by primary school pupils from Greece and Turkey
Covid 19 pandemic had a huge impact upon life and the educational experience of students. One of the groups mostly affected from this pandemic is the school children. The sudden transition to distance education from traditional face-to-face education undoubtedly changed the implementation methods of the teaching programme in schools. The research study reported in this paper was carried out in Greece and Turkey. Responses were collected from primary school pupils who voluntarily and anonymously completed an online questionnaire with multiple choice questions. The latter were carefully worded in an appropriate and understandable way, using language suitable for primary school aged children. Comparisons between the responses from the two countries revealed similarities and differences. Through a comparative approach the research results are particularly scruitinised through the lenses of equal opportunities and social exclusion policies along with a cross cultural perspective, which is expected to have a useful impact during the post pandemic era. By sharing the collective knowledge and experience gained, we aspire to propose educational strategies for well-being and recovery, and overall educational process improvement
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Designing of a simulator architecture for greener data center through knowledge transfer by partners in different sectors
In recent years, increasing demand for internet service providers, cloud services and the information and communications technologies, data centers (DCs) have become a very important place in the energy consumption industry. Furthermore, the energy consumed by the IT industry including DCs reached about 10% of the world's electricity generation. Therefore data centers have become a significant source of CO2 emissions and a crucial player in the electrical power system.
In order to predict energy demand better and reduce energy consumption and CO2 emissions in specific national DCs, the GreenDC Project aims developing a decision support tool. This project was funded by EU through H2020 Marie Skłodowska-Curie. It is progressing by secondment activities that consist of knowledge transfer between academic and industrial partners.
This paper aims to define and explain the architecture of its decision support tool, GreenDC DSS. The GreenDC DSS architecture composed of four interactional layers which are data layer, math model layer, business logic layer, and user interface layer. In this paper, the design of each layer has been described and the process of entire GreenDC DSS Tool has been examined with an example user scenario which is formed by considering the user requirements of data center managers. Also, it has been shown that a skeleton of the simulator gives optimum working strategies to data center manager
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Toward a reference process model for citizen oriented evaluation of e-Government services
This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e-Government) services from a citizen satisfaction perspective. Design/methodology/approach - The aim, objectives, methodology, and deliverables of the project CEES are detailed. Furthermore, the challenges of the development of a reference process model in different countries are addressed and academic and practical implications of the project for the citizen-oriented evaluation of e-Government services are discussed. Findings - A reference process model for the evaluation of e-Government services from a citizens' perspective receives strong support from experiences in other similar areas such as software process and information systems governance. The reference model needs to overcome such challenges as the differences in culture, the maturity of e-Government systems, and citizens-government relationships. Practical implications - The research is expected to trigger international collaboration to develop international standards for the evaluation of e-Government services. Originality/value - The paper contributes to the literature by enriching the views on e-Government services and their evaluation via introducing a reference model concept. The CEES project will be the first attempt to apply the reference model concept in the information systems evaluation domain. Despite the wide adoption of reference models in software process, software design, and business process automation, the concept is yet to be applied to the IS evaluation domain